Joes GE Reviews

Name: Joes GE
Address: 7463 Mt.Baker HWY Suite B, Maple Falls
Rating: 4.87

4.9 Rating 3,218 Reviews

97 %

of reviewers recommend Joes GE

4.9

Based on 3,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Joes GE:

Electronics You Want. Prices You'll ❤.

Visit Website

Phone:

(360) 362-1722

Email:

support@joesge.com

Location:

7463 Mt.Baker HWY Suite B
Maple Falls
98266

Anonymous

Anonymous // 01/01/2019

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“I was really unsure at first about the process but I wanted to get my Dre beat fix without me having to do it. It was free shipping and they texted me letting me know that they got my Dre Beats. It was great communication from start to end and highly recommended them to anybody.”

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“Very quick shipping and affordable price”

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“I have ordered parts and sent two headsets for repair, awesome service! Easy to work with. Didn’t take very long when I sent my stuff to be repaired came back looking and working perfectly. Thanks so much!”

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“When I got my Fitbit back from you and tried to sync it, I came across the Windows 10 unable to sync issue. I paid $100 for repairs but now my watch sits on a shelf, completely unusable. I know its not your problem but you would think someone there has heard of this issue and could have given me a heads up - if they had, I wouldn't have gone ahead with repairs, I have just basically thrown away $100. If I cant sync, I cant correct time, date, settings or anything else so my Fitbit is now useless. Your customer service was great, except the repeated suggestions that I go into advanced settings to correct problem. If I cant sync, there is no such thing as getting into advanced settings, aren't your techs aware of this? Bottom line, thanks for repairing my Fitbit, but I wish I hadn't.”

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Hey Lorien, Thanks for trusting us with the repair of your Fitbit Blaze. We are sorry that the Fitbit is unable to sync. We are a repairs company and repair the devices that are sent into us and offer troubleshooting steps if there are issues with devices. It would not have been possible for us to know that you use Windows 10 to sync your Fitbit before you sent it into us. We do our best to be aware of any ongoing issues with the devices that we repair but unfortunately, sometimes we are unaware of ongoing issues that are unrelated to the repairs we complete. We do our best to ensure that each customer we work with has the best experience that they possibly can and would love to continue to troubleshoot with you. In this case, it sounds like the best option would be to simply pair the Fitbit with your phone if you have one since the pairing issue is happening on your computer. I do see that you reached out to us previously and we offered troubleshooting steps to fix the problem and you said that you would try them. We never heard from you again after that so it seemed reasonable to assume that the issue was resolved. If you do have further issues, please, reach out to our support team and we would love to help if we can. Support@JoesGE.com. Matt D. JoesGE.com

Hey Lorien, Thanks for the feedback. We have contacted you by trying to call multiple times regarding this situation. We left a voicemail with instructions on how to sync your watch since it is having problems as you stated. When we told you we left a voicemail you put two thumbs up. We have not heard back from you. If you have any questions feel free to give us a call we are more then happy to help. Michael M JoesGE.com

“I was favorably impressed with my entire experience with Joe's GE. First, the free postage with very concrete instructions on how to print postage label and pack my item. Communication every step of the way up to my package having been delivered back to me. A very explicit estimate of repair, showing both necessary and recommended repairs. Prompt response to a question I had. Even advice on how to avoid needing this same repair in the future. It was all good. I am very pleased with my working-like-new item!!”

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“With so many fake items around it was great to receive the genuine article. Communication and delivery was exactly as promised. Would definitely use again.”

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“The experience was very refereshing - easy to use web app for entry of request, very nice responsive communication with the Tech, both by email and text, plus quick turn around. Very pleased with my repair and experience!”

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“Great customer service and very quick turnaround! Headphones work like new.”

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“Great customer service, prompt response, communication excellent, repair worked and Beats are like new again!!! Great company!”

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“Very professional and quality service At a reasonable price”

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“So happy with the repair. Fast, informative and reasonable price for service provided. I will definitely recommend to friends and family. Thank you!”

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“Excellent service, almost immediate response to questions. My Bose Sound sport were out of warranty and in bad condition. When they were returned like new.”

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“They fixed my Dre beats with excellent customer service. Would recommend.”

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“Very professional! Web site was easy to navigate, prepaid label and instructions were spot on. Great follow-up communication and quick turn-around. Would HIGHLY RECOMMEND!!!”

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“I had an amazing experience using Joes. After purchasing a new hinge from Joes to try and repair headphones on my own, I quickly realized that I had bitten off more than I could chew. I decided to send them in to Joes for repair. The website is easy to use and once my headphones were delivered to Joes I received an email and text message. It only took 2 business days to get a diagnosis and repair cost. They even used the hinge that I originally purchased! The repair was completed that same day and I got my headphones back 3 days later. Joes has it figured out and I would recommend them to anyone.”

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“would use and recommend them again. 5 star”

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“Quick, easy and with open communication. My Beats (which I had not used in over a year) now work perfectly - thanks!”

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“Price was fair. My headphones were fixed amazingly. Strongly recommend.”

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“These guy's were very quick and did an excellent job in repairing my beats headphones. I would greatly recommend them to anyone.”

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“Great communication. Did a great repair. My headphones are like brand new”

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Joes GE is rated 4.9 based on 3,218 reviews