John Pye Auctions Reviews

Name: John Pye Auctions
Rating: 1.22

1.2 Rating 227 Reviews

4 %

of reviewers recommend John Pye Auctions

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Metrics

1.2

Based on 227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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John Pye Auctions 1 star review on 26th November 2024

Katarzyna

John Pye Auctions 1 star review on 31st July 2024

David

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“99% IS BROKE”

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Posted 5 years ago

“JOHN PYE SELLS BROKEN JUNK ...YOU MAY AS WELL THROW YOUR MONEY IN THE TRENT ...DONT WASTE A PENNY ITS ALL BROKE”

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Posted 5 years ago

“BEWARE I would like to go lower than 1 star but cant. They describe an item incorrectly take your money and then refuse to do anything saying that its the buyers responsibility to check. All they say is that they are an auction house not a retail shop and that its your job to check the description is correct.”

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Posted 5 years ago

“These cowboys will sell you items with the most basic parts missing. The extent of their involvement seeming to be to see if an item powers on or not, not whether any human can actually make use of it. They also turn up with what looks like severe transport damage or at least damage that wasn't shown in pictures/description on their website (so good luck proving that) if they were on ebay they would have been removed for all the negative feedback and item not as described. All of the above while charging a 22%premium on every item bid... wow just wow! I wont make the same mistake twice and hopefully this will save some other people.”

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Posted 5 years ago

“They sold me faulty TV and refuse to refund the money Very very bad bussiness practice they should not be allowed to trade at all”

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Posted 5 years ago

“in one year spent there more than £2000 it was not bad before my last purchase... i understand, they are selling returns, damaged or another mostly second hand items, so i never expected shiny brand new item... last purchase was tragedy...it was home gym equipment...olympic bar, weights and multy gym first at all, in show room tried give me wrong bar. they told me my was accedently collected by another customer...After i did not agree to colect wron one, they finde exactly the same i needed, it took about one hour... another story weights, they were described on auction like rubberized,,,were more than 10 boxes of them, all factory packed...i opened them only at home.Surprise! the are not rubberizes, just iron cast... the worst happened with home multy gym...again,boxes factory sealed,new. but, was print on the boxes: box 1of3, 2of3...and 3rd box is missing why they did not write in lot description : set not full, missing parts... etc? i wrote them emai with this question...answer wa- it my responsobility to check before bidding. and now it just my problem... no answers to atother emails i wrote .... JOHN PYE.....people be carefull with them...they are good to take money from , after no help, no customer service at all...”

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Posted 5 years ago

“Seen advertised a few times, thought as during covid would see if we could get sone products cheap. Big mistake. Won a morphy richards prepstar blender, item arrived boxed well and looked clean. Then trying to operate it and of course the motor doesn't work and a few attachments are broken. So paid (with added vat and buyers commission) about £20 less than rrp for a useless item. Avoid them like covid or the plague. Surely trading standards should investigate and they should quote that item doesn't work.”

John Pye Auctions 1 star review on 19th August 2020

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Posted 5 years ago

“VERY RUDE CUSTOMER SERVICE. VERY UNREASONABLE. THEY NEED TRAINING ON HOW NOT TO BE AN IDIOT. They are never in the wrong and so will never apologise no matter how obvious their mistake is. They charged me £25 storage fine after agreeing that I collect my goods three days later. They left office earlier than stated in the email they sent me and made me travel a long journey only to go back without my goods.”

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Posted 5 years ago

“Well I thought I’d been lucky, purchased 2 items, ga ing chair and bed frame, all parts there, then my luck ran out. I then purchased a coffee machine, for the item, lever where you choose hot or cold water was broken and electrics exposed. Emailed them, they did reply, saying tough luck, should have examined before purchase. Couldn’t as they weren’t accepting viewing, and the item was in a box in their picture, so couldn’t see the actual machine. I’ve reported them to trading standards. I only lost £21, feel sorry for those that spent a lot more. AVOID AVOID AVOID, just selling tat.”

John Pye Auctions 1 star review on 12th August 2020

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Posted 5 years ago

“Horrendous customer service. Terrible staff, spent a fortune and 4 weeks later they tell me they have lost my items and that I have to wait. Nobody knows anything. No phones available and no emails responded to. this is beyond. i have asked for refund but email back saying that finding my items is in progress. 4 weeks already and over 40 emails. Please stay awasy. This is a scam.”

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Posted 5 years ago

“Have bought from JP many times in the past and on most occasions have been happy with the lots I've won. However, the first time I won a couple of lots which were being sent via DPD things have gone wrong. Only 1 item was delivered which was part of 1 lot. DPD asked me to contact JP and ask them to raise an investigation with them. I have been lied to twice as DPD confirmed they'd had no contact from JP to start any investigation. Finally after numerous emails they agreed to a refund of one lot but not the other as they say they don't do partial refunds. They will send me a replacement. Guess what, no refund exerted and no replacement sent despite similar items being sold in the auctions. It's not as though I'm asking for hundreds of pounds. Customer service has been one of the worse I've ever encountered. No complaints process in place. Basically they don't care.....”

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Posted 5 years ago

“They don’t even deserve zero start They are black box I have bought items but never arrived when I asked for refund they said will refund you 3-5 working day but never done and no respond for my email Please save your money”

John Pye Auctions 1 star review on 25th July 2020

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Posted 5 years ago

“I think it should be zero stars. Absolutely terrible service. They said my items had to be sent. Dpd never received them. I finally got through to a web chat who rescheduled the delivery. Nothing turned up. Eventually I got through to Rupert. Who told me they have lost the goods. I asked for a refund. They said no! They will replace. And now I’ve not heard anything at all. It has now been two months. Do not buy from this company. ☹️ No apology nothing.”

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Posted 5 years ago

“Delivery robbery , stay alert! I wouldn't say this is a bad company as I have purchased so many items from them for over last two years. They always has been honest with description of the condition items I was looking for. You need to remember THIS IS NOT A SHOP and all of the item are likely to be an ex display, used or returns as damaged or unwanted, which my opinion is fair. If you unhappy from what you see simply don't bid, If you are not sure ask the question. However the latest changes to the terms of collections / delivery of purchased goods are nothing else but robbery. Please note that on the main page the clearly show a split of delivery cost due to weight of the item and winning bid price, in short you can presume that anything under 30kg and being larger then 50x50x50 cm is qualified as parcel. The white goods and bigger stuff, fair enough will end up on the pallet. But this is not what they do. I recently bought two small items (a NEFF decor strip x2) which is packed into box size of kitchen foil and large pan for the total of £92.00 What a surprise was waiting me on the invoice. A £79.20 ! for delivery of these 3 small items. YES I've been charged for a one full pallet delivery! Imagine that! Now obviously I get in touch with customer service and with their social media representative and has been told this is what it is. The charm of helpful staff quickly despaired and sour taste of trying to be ripped off stays with me. So be careful, not only for what you biding on but also on the price of the delivery it can really ruin your purchase.”

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Posted 5 years ago

“Really bad in my experience, Won auctions and most value item wasn’t send! No replay , no help, nothing!”

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Posted 5 years ago

“I've had several items from John Pye auctions recently and, apart from two lots*, all worked well. Recently I've had: two Waterpick tooth flosses, a Dyson Pure Cool Me, three lovely handbags. Two fab coats* and a sofa*, a pair of Samsung Bud+ wireless buds. Of the lots that went wrong: A coat was delivered that was not the lot I won. I contacted the auction house and they were very apologetic. They found the correct lot and we swapped the coats over. I was given the choice of a handful of lovely handbags as an apology for the inconvenience. The second lot to go wrong was an expensive mistake on my part. I bid on a sofa in South Wales where I understood they delivered... wrong... completely my mistake!! I had to organise the collection which cost a lot and when the sofa turned up at my home, the sofa was damaged. As I couldn't see the sofa it could have been damaged in transit back to Sheffield. Either way - a lesson well learned by myself. My colleague also has had several items including a gas pizza oven that he has used every weekend since. He had some items go missing via the courier and, after a couple of weeks, his money was refunded with no argument. If you shop carefully then I would recommend them highly.”

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Posted 5 years ago

“I have dealt with john pye a few times and they were very satisfactory then this corvid 19 arrived I don't know who took over but it's a totally different outfit now and dispicable is a good discription they have took the opportunity because you can only communicate by email to rip you off do not trust these people they are what I have said before dispicable.”

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Posted 5 years ago

“Most of the time items do not work, total rubbish most of the time. Most of the time items do not work. Now that the phone lines are also not maned due to covid 19 they have a chat line. DO NOT believe for a minute that this is any better. this is just to safeguard themselves as you are not allowed to see the items prior to biding. All just for show and legal purposes. If you are unfortunate to fall victim of wining a bid that looked legit on the photo and description and find out when receiving the item is total rubbish, you are in for a surprise as they have restrict order to dispute this with any excuse with a massage " sorry that we can not help you " and leave you on your own. So be very afraid when you deal with these people.”

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Posted 5 years ago

“Everything from this JP is crap- please don't bother. You will get ripped off. I was DUMB and didn't check reviews, purchased £600 worth of various items, 90% has to be thrown away, it's trash...Save your money, seriously. They are crooks.”

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Posted 5 years ago

“Do not buy anything!!!!!! The worse on the internet Spent almost 2k and nothing works, all D 5 air fryers were used and broken, we threw them away, 4 kettles sealed like new but all used even had water in them like it was just unplugged and boxed. The fridge freezer came without trays and doesn’t work & dented by courier .........I cld go on!!! Absolute rubbish site!!! Shd have just gone to the shops and got brand new and saved myself all this stress! Lesson learnt (the hard way)”

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Posted 5 years ago

John Pye Auctions is rated 1.2 based on 227 reviews