Johnstown Garden Centre Reviews

Name: Johnstown Garden Centre
Rating: 4.80

4.8 Rating 4,231 Reviews

96 %

of reviewers recommend Johnstown Garden Centre

Company Reviews

Questions

Metrics

4.8

Based on 4,231 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

045879138

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tree i received was too small”

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Posted 6 years ago

Hi, you ordered a climbing rose, which is very vigorous, but is pruned at this time of year. It will be 2m high this summer

Posted 6 years ago

“Due to Snow I didn’t receive purchase yet, Regards Juanita”

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Posted 6 years ago

Service update: A Status Red weather warning is in place in Leinster, Munster and Galway until 18:00 Friday 2nd March, with the rest of Ireland under Status Orange. Currently all services are suspended in Republic of Ireland and expected to resume on Monday 5th March. Restricted services are in place in Northern Ireland but delays are expected.

Posted 6 years ago

“Excellent service. Very prompt delivery. Would recommend your service to anyone.”

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Posted 6 years ago

“Johnstown Garden Centre made me happy with one part of my order and unhappy with the second part of my order. The laurels were great but the three hazel trees which cost over €22 each are only ten inches tall which in my book are saplings. On the sales pitch it states that I should expect truffles within five years. That’s a complete and utter joke as in five years the trees will still be classed as juvenile. I was extremely disappointed to be conned like this and would never buy before I see again from Johnstown Garden Centre.”

Helpful Report

Posted 6 years ago

Thank you for your review. With regard to the truffle trees that you have received, the truffle is a fungus that lives in a symbiotic relationship within the root system of the hazel plants and although the hazel plants are still young it will not alter or effect the development of the fungus (truffles) below the soil surface. As long as the plants are cared for correctly they will produce truffles within the 5 year time frame or possibly before. Many of our customers have reported great success with this product. The Hazel trees themselves, which is a wild variety of hazel are very fast growing and reach maturity quite quickly. If left un-coppiced they can begin to produce nuts within 3-5 years, and this is a wonderful bonus as you will be able to harvest both truffles (from below the soil surface) and hazel nuts from the tree itself.

Posted 6 years ago

Each of these trees are also individually DNA tested to ensure that the truffle is present there. This is an expensive process. The trees are sourced from the world expert on truffle trees, Dr. Paul Thomas himself. He has worldwide success with commercial plantations of truffle trees. The cost of his trees in UK are £34.95 each, so our trees represent very good value indeed and we have sold many 100's of these that are now starting to produce truffles

Posted 6 years ago

“Just spoke with my mam and her voucher did not arrive yet. Very dissapointed. It may have been the post.”

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Posted 6 years ago

Thank you for your feedback, Very sorry to hear you present never arrived! It was posted by us on the 20th, so possibly it didn't make it through the postal system in time. We hope it arrives soon, but if there is any issues or it does not arrive please let us know and we will send you another one.

Posted 6 years ago

“Plants are high quality and healthy. Website is user friendly. Fast delivery.”

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Posted 6 years ago

Thanks Charlotte.

Posted 6 years ago

“Trees arrived well packaged. They were however two completely different sizes. Disappointed.”

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Posted 6 years ago

“The plants were very small.”

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Posted 6 years ago

Sorry to hear that you were not full satisfied with your shopping experience. In Future to avoid disappointment please check the the 'Product size' at the bottom of the description page as it will detail the size of the plant and the pot size it will arrive in and so give you an indication of what to expect.

Posted 6 years ago

“I ordered 3 plants and soil. The wrapping was excellent courier resistant. The box was dammaged, but the plants were intact. Two plants were beautiful. The third - pitcher plant was received with two thirds of the pitchers dry death and the others in dubious condition. That could not happen on the one day from shop to me. From my experience it took 3 weeks for the pitcher completly dried. After 10 days I had only 2 pitcher healty. I asked for advice, was told to put rain watter in the pitchers. I did and they also died. So I have death plant.”

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Posted 6 years ago

“I was disappointed as one of the shrubs I wanted was out of stock & they sent me a different one & I already had it .”

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Posted 6 years ago

Hi Margaret, sorry to hear that you are disappointed. Sometimes we will offer plants that are similar to the ones ordered if they are out of stock, its just a pity you already had it.

Posted 6 years ago

“Slow delivery”

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Posted 6 years ago

Hi Philip, some items are not available every day in the quantities required and it can take time to source more. We buy from Ireland, UK, Holland, Germany and Denmark.

Posted 6 years ago

“The delivery was very quick but the plant was spilled all out of its pot. And some of the heads of the plant were broke.hopefully it survives and grows back”

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Posted 6 years ago

“Somebody took responsibility for the "real" person who was absent ..... meaning I have to furnish more time and info to the "real" person who is presumably still too busy to follow up ..... more news later as i pursue my initial infertile approach ....”

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Posted 7 years ago

HI John, we have emailed you seperately to see what has gone wrong here?

Posted 7 years ago

“I have had a few deliveries from the above and plants have usually been of good quality. Substituting clematis tangutica for bill mckenzie is, however, not acceptable. I was not consulted. ...email! I already have tangutica... It is very awkward for me to return... I think I will refrain from ordering online in future even though it suits me to do so.”

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Posted 7 years ago

“Good quality products, website is good. It took 2 and a half weeks to receive my order which was much longer than expected and I had to follow up after 2 wks to see where it was. Your competitors typically ship next day.”

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Posted 7 years ago

Hi Gerard, it is stated on our website and in our order confirmation email that deliveries at this time of year can take up to 21 days to arrive. It's something we cannot avoid unfortunately. Glad to hear you are happy with the products.

Posted 7 years ago

“Dispatch of the item was very slow.”

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Posted 7 years ago

Hi Anthony, thank you for the review. At this time of year which is the busiest gardening season delays are unavoidable unfortunately. We do our best to make this clear on our website and in the order confirmation email so we are not misleading customers.

Posted 7 years ago

“did not make me happy had to ring to get delivered before easter”

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Posted 7 years ago

Hi Patricia, sincere deliveries for the long delay with your order. Unfortunately at this time of year delays cannot be avoided. I am glad you were sorted in time for Easter

Posted 7 years ago

“I wish you had removed the security tag from the product before you shipped it to me. I couldn't get it off the item and had to ask a neighbour to do it for me with wire cutters and even he struggled with it.”

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Posted 7 years ago

Hi, very sorry to hear about this oversigh, we must have just missed it as we would never usually send something out with a security tag attached. If there are any problems please contact me katie@johnstowngardencentre.ie

Posted 7 years ago

“Ordered two bare root rose bushes and the y came with no identification to let me know which one was which. A little annoying as it made it hard to choose the right site to plant. The tool I purchased was also disappointing as the handle is too flimsy for the job it is meant to do (cut through weeds), especially at that price.”

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Posted 7 years ago

Hi Debbie, The handle on the oscillating how is the industry standard Ash Handle , widely used everywhere on this hoe. The hoe is designed to maintain an area free of weeks by cutting through the young weeks as they emerge. It is purposely light, so it is not tiring to use. For heavy clumps of weeds , you should first use a spade to clear the clump. Regarding the roses, there may be a mix up as we don't supply our roses bare rooted. They were supplied potted with both a picture label and a price label on each plant. The bare rooted ones you received must have been from someone else.

Posted 7 years ago

“I was very happy with the quality of their product.”

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Posted 7 years ago

Thanks very much!

Posted 7 years ago

Johnstown Garden Centre is rated 4.8 based on 4,231 reviews