Johnstown Garden Centre Reviews

Name: Johnstown Garden Centre
Rating: 4.80

4.8 Rating 4,231 Reviews

96 %

of reviewers recommend Johnstown Garden Centre

Company Reviews

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Metrics

4.8

Based on 4,231 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

045879138

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products that i ordered were a little disappointing. For the price charged i expected good quality.”

Helpful Report

Posted 7 years ago

Hi Thomas, sorry to hear this, our plants are of the highest quality so I am a little surprised to hear you are disappointed. Do you want to contact me on katie@johnstowngardencentre.ie to discuss this further?

Posted 7 years ago

“I made 2 online purchases last 2 weeks Very happy with both . Brilliant service.”

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Posted 7 years ago

Hi Michael thank you for the review, glad you had a great service!

Posted 7 years ago

“Received Hose on line.it was delivered within a few days .very happy with same.I found your telephone communication s poor.Iwould like to be put through to a person who could talk to me about hose before ordering same”

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Posted 7 years ago

Hi Brigid thanks for the review and sorry about the miscommunication. I understand you were talking to the packing team and everything got sorted in the end. Hope to see you again soon!

Posted 7 years ago

“I am still awaiting delivery !”

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Posted 7 years ago

“I purchased French garlic and it arrived in poor condition..they had rotted.”

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Posted 7 years ago

Hi, We have identified a problem with this batch of Garlic and will issue a replacement batch to you with our apologies

Posted 7 years ago

“ALL THE PLANTS ARRIVED IN GOOD CONDITION. HOWEVER SOME WERE VERY SMALL INDEED AND I WOULD NOT HAVE PURCHASED THEM HAD I SEEN THEM IN THE SHOP.”

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Posted 7 years ago

Hi thank you for the review, alot of the plants are still hibernating after Winter. They will come back once the weather warms up!

Posted 7 years ago

“Order was late arriving”

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Posted 7 years ago

Hi, sorry that your order was delayed. As it is an extremely busy sale period, orders can take a little bit longer to prepare and dispatch. This is advertised on the website and in the follow up emails you received. Thank you for your review. -Katie

Posted 7 years ago

“No hassle here one bit but to be honest I didn't get my purchase yet. Hopefully i will this week. Just letting you know so you can iron out what caused this delay. Thanks”

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Posted 7 years ago

Hi Patrick, thank you for the review. Could you please let me know if your delivery has arrived yet? My email is katie@johnstowngardencentre.ie

Posted 7 years ago

“My delivery came fast and all products were there, only 2 of the 4 plastic pots have cracks in them which I think could have been avoided by better wrapping. Overal I'm happy with my delivery and glad there is a company that delivers materials for my Orchids!”

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Posted 7 years ago

Thank you for the review and apologies the couriers did not handle the delivery correctly. If anything is damaged please don't hesitate to let me know at katie@johnstowngardencentre.ie

Posted 7 years ago

“The Salvia I received was badly pot-bound. The Peruvian Lily in 4.5litre pot looked like it was moved from a smaller pot that day and was not worth 14euro. The rest of the plan were ok.”

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Posted 7 years ago

Hi, thanks for your review. I can assure you that the Peruvian Lily was not transplanted at all, these are the pots they arrive in from the nursery. If there is any damage done to the Salvia please let me know :) Katie

Posted 7 years ago

“I received three plants:James Grieve,excellent:Patio Plum,good:Golden Delicious,with leave drop and careless pruning between leaf nodes.”

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Posted 7 years ago

“The staff were lovely to deal with and very helpful but the delivery company was the complete opposite of that.”

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Posted 7 years ago

Hi, really sorry to hear this, would you be able to email us details of the problem and we can chase it up? Katie

Posted 7 years ago

“Placed my order on line, then I was told some items are not in stock? You should update your webpage more regular. Thanks.”

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Posted 7 years ago

Hi Lesya thank you for the comments. We update our webpage daily but unfortunately as we have customers in store as well, some items can sell out really quickly before giving us a chance to update. Apologies for this.

Posted 7 years ago

“Plants fresh and nice.Delivery fast.”

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Posted 7 years ago

Thanks Marzena!

Posted 7 years ago

“Dear Sir or Madam, I ordered a Dicksonia Antarctica in a 1 LT POT USING PAYPAL. The next day i ordered a second one and was not charged a delivery charge. I did receive a delivery two days later but I only received one of the two plants. I got on to you and you did mail the second one but the size was very small, I was really disappointed by the size of the second one. I did order a Dicksonia artartica from a web site in England about a year ago for about the same price but it was twice the size of your ones. I said I would try and keep in money in Ireland ...”

Helpful Report

Posted 7 years ago

Thank you for your review. Your orders were processed seperately as the first one was dispatched already by the time the second order arrived. Unfortunately the next one was from a new batch that was a bit smaller than the other one by a just few leaves. It wont be long catching up.

Posted 7 years ago

“Excellent quality products,good variety of products,excellent packaging for awkward and difficult to post items and fairly reasonable prices.Only let down of the online shopping experience was the increasingly long dispatch time.Recently every order has taken longer with the last taking 9 days to dispatch to between two points in a tiny country like Ireland.These delays might make people look elsewhere even to the UK where most orders would be dispatched within 24 hours for basically the same price.”

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Posted 7 years ago

Apologies for the delay in your last order. We had staff holiday issues which delayed the order processing a bit.

Posted 7 years ago

“quick delivery”

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Posted 7 years ago

“We visited Johnstown garden centre in early July 16 and we were impressed from the moment we arrived. Everything from the facility itself to the quality and range of the products on show. However as we were traveling with a baby we decided to make note of items we liked and would buy them from the centres online system which is heavily advertised around the store. So we went home and opened the the site only to find that the range available online is minimal compared to what is in the store so most of what we wanted wasn't there. But we did place an order for some shrubs etc. We got an automated reply thanking us for our order and then heard nothing else for over a week. When I chased it up I got 2 different replays from the same person telling me that the order will arrive tomorrow and then a short time later telling me it went out the previous week and I was not there to receive it. I was even sent a copy of the tracking document but this tracker was for an order for someone in England. In short it took 2 weeks to get my order and made to feel like my business didn't matter hence the 3 star rating. So in store business well recommended but online business in 10 years behind the times”

Helpful Report

Posted 7 years ago

Hi Ray thank you for your comments, that was my mistake in the email I accidentally sent the wrong email to the wrong address. Sincere apologies for that. Delivery can take up to 10 days so that is probably why you didn't receive any contact for 7 days. Apologies again and we will take your comments on board.

Posted 7 years ago

“Process of ordering & paying online was very user friendly & efficient. Received part of my order within 48hrs but have stil not received the bulk gravel I ordered. Expected it within 3 to 4 working days but still nothing. Have called & was told it was a supplier issue & I should receive the product within the next 2 days. Disappointed with the delay but it appears to be a supplier issue & not Johnstown GC. It would have been nice to have been informed of the issue however as it appears the garden centre was aware of it!!”

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Posted 7 years ago

Hi David, thank you for your comments and rest assured we were not aware of the delay. We were just informed today that the quarry had a large backlog so they were delayed in getting several orders out. Apologies again do let me know when your gravel arrives. It should be there today.

Posted 7 years ago

“Could not find my voucher I purchased online. Staff member had to ask other staff member what to do”

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Posted 7 years ago

Johnstown Garden Centre is rated 4.8 based on 4,231 reviews