Johnstown Garden Centre Reviews

Name: Johnstown Garden Centre
Rating: 4.80

4.8 Rating 4,231 Reviews

96 %

of reviewers recommend Johnstown Garden Centre

Company Reviews

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Metrics

4.8

Based on 4,231 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

045879138

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not exactly the variety I wanted but perhaps Lorna could keep a lookout for Red Hydrangea variety "Hot Red". Also could I be sent on invoice for purchase.”

Helpful Report

Posted 8 years ago

“When ordering I specifically stated that the tree was for a meeting taking place in Wexford and beginning on 4th August. Having been assured that it takes up to ten days for the tree to be delivered I hoped that it would arrive on the previous Friday at the earliest - noting that Monday was a bank holiday. To my horror it was delivered the next day with instructions that it needs water on a daily basis. I am in Dublin and the tree is in Wexford! It would be great if the delivery instructions were carried out. Hopefully it will still be alive on 4th August.”

Helpful Report

Posted 8 years ago

Hi Sr. Mary Thank you for your feedback. We followed the instructions in the email as they stated the tree needed to be delivered in time for a meeting on 4th August. We were unaware that there wouldn't be anyone there to accept the tree. I have tracked your package and it has been received by J Howlin at the destination you requested in Wexford. Your tree should be fine without water until the 4th but if there are any issues please email katie@johnstowngardencentre.ie Thank you Katie

Posted 8 years ago

“I was delighted to received my succullants last Friday.from the time I ordered to delivery was only two days.the packaging was fine but I think there could be a problem transporting as most of the plants were out of their pots and there was some slight damage.apart from that a very good service.regards alan”

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Posted 8 years ago

Hi Alan, thank you for your feedback and sorry to hear that there was an issue with the delivery :( Please email katie@johnstowngardencentre.ie if any plants need replacing and we will sort it for you.

Posted 8 years ago

“Family apple tree I ordered is healthy and was obviously well cared for. However my tree went "missing" for several days which was frustrating. It seems it was due to be picked up on a Thursday, I was notified itched been shipped. Several calls later on the Monday I found out it hadn't actually shipped as the delivery truck didn't have room. No one communicated this to me, and as a result I waited in the house for 2.5 days for the delivery of the tree. Very disappointing.”

Helpful Report

Posted 8 years ago

Hi Gemma, Sorry to hear that there was a delay in your delivery. Could you please send an email to katie@johnstowngardencentre.ie and we will look into this?

Posted 8 years ago

“Although the plants arrived within the week they were packed in a box which was too big so the plants moved around. They must also have been transported upside down as they had moved from their pots and the earth had shifted from the plants.”

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Posted 8 years ago

Hi Edel I'm sorry this happened-could you please email katie@johnstowngardencentre.ie and we will do our best to rectify it? Best regards Katie

Posted 8 years ago

“The plants are lovely but I ordered and received delivery of a table from the U.K. faster than I received the plants!”

Helpful Report

Posted 9 years ago

Johnstown Garden Centre is rated 4.8 based on 4,231 reviews