Sequence Reviews

Name: Sequence
Address: 555 Market St, San Francisco, CA
Rating: 3.11

3.1 Rating 398 Reviews

51 %

of reviewers recommend Sequence

Company Reviews

Questions

Metrics

3.1

Based on 398 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

6504796844

Email:

product.accounts@weekendhealth.com

Location:

555 Market St, San Francisco
CA
94107

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Sequence 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When you join; it is misleading. They make you feel that they will be with you every step of the way with a lot of support. This is not the case. They have a chat that responds in 1-2 days. They do not advocate for you and it is just as easy to do it yourself with your primary care physician. So disappointed.”

Helpful Report

Posted 1 year ago

“I have never been so impressed with any paid service ever! I have only heard the horrors of trying to get consistent treatment with all the shortages, but I have experienced none of this. Everything has been easy and FAST. So fast. The care team is responsive and compassionate and I couldn’t be happier with my membership.”

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Posted 1 year ago

“I got a charge for sequence and never received any email to continue the steps for the program. I called and nobody can found my account but the charge hit my bank account.”

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Posted 1 year ago

Hi, we don't have a public phone number. Is it possible you called a different company? We will need your name/email you signed up with to look up your account. Can you please send that information to our support team hello@joinsequence.com?

Posted 1 year ago

“Sequence has been an absolutely horrible experience. For 3 months I was waiting for approvals as they collected my money and was told, sorry, they cannot obtain any medications in my area. I strongly do not recommend joining. It is a waste of time and money and they can do nothing for you. I tried to cancel and was told that I had to continue the plan that I signed up for with no monetary refunds available. Just horrible!”

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Posted 1 year ago

“I am super disappointed in how frustrating it has been getting the correct prescription information from the Sequence doctor to Express Scripts, my company's mail order pharmacy. Nothing should be this difficult, and I am hoping to get this matter resolved sooner rather than later.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're sorry to hear there have been delays in the prescription process. If you'd like our support team to escalate this issue with your Care Team, please email hello@joinsequence.com.

Posted 1 year ago

“Don't bother wasting your money right now. You can not get any meds with the shortage out there. Glad I only signed up for 3 months and only lost 250. I have been waiting for Wegoovy for 2 months and nothing. Sure they offered other meds but being im not a diabetic I can't not get other meds. Not interested oral meds. That offer 5% weight loss. So if ypu can have your primary doc order the meds you will save on the monthly cost here and not receive anything !!!”

Helpful Report

Posted 1 year ago

“Very poor experience! As business of helping people with weight loss, they lack care and concern. After one day and attempting to provide all info requested to be uploaded, they unsubscribed me and said there will be no future charges. I'm very interested to see if I will be refunded my initial payment!”

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Posted 1 year ago

Thank you for letting us know about this issue. This sounds as if something went wrong in the safety and verification check. We will escalate this with our team. Thank you again for letting us know.

Posted 1 year ago

“I am liking the support I’m getting 1:1 and groups”

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Posted 1 year ago

“Sequence has made everything easy and clear. Communication with both the doctor and care coordinator has excellent, very responsive. Due to the shortages of medication, no fault of Sequence, they have offered multiple times to locate. Couldn't be happier with the service I have received.”

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Posted 1 year ago

“My Sequence team is just that, a TEAM that has been there with me since day one, answering questions and helping me to get my medication in a timely manner with all possible discounts. The medical staff assigned to my case has been very supportive! The dietitian that was assigned to me was super helpful in considering my health issues and suggesting helpful tips that are doable for a lifestyle change. I am pleasantly surprised at how easy this program is working via the internet!”

Helpful Report

Posted 1 year ago

“If I could give zero stars I would. First: I opted to try Bupripion/Naltrexone. I told the practitioner that I was already on the maximum dose of Bupripion, so I should only be prescribed the Naltrexone (I also provided this Rx and dosage in my intake information prior to my consultation). They affirmed in that case they would only put in the order for Naltrexone, but when my first shipment arrived I received both Bupripion AND Naltrexone. Had I not been aware that I was already on the max dose of Bupripion and took the medication as it was directed I would have been puting myself at risk of having a seizure. Second: For context, they say to request a refill ONE WEEK before you will run out of medication to account for processing and shipping time. On a subsequent shipment I only received 15 pills instead of a 30 day supply. When I alerted my "care team" as soon as I noticed the error (TWO WEEKS before I would be out of medication) they were apologetic and told me they placed an order to replace the missing pills. 9 days after I was told the order was placed I followed up because I had not received a shipping notification. They reiterated that the order was being placed and "in process". I told them I would be cancelling if I did not receive my medication in time to continue taking it without interruption. I was told on December 7th that my prescription was shipping that day. Fast forward to the day after I ran out of medication and canceled my subscription (December 12th), I finally received an email notification that my prescription would be shipping and a tracking number. Go to your regular GP or take your chances with one of the many other online services.”

Helpful Report

Posted 1 year ago

“Sequence is growing too fast and cannot keep up. The only way to communicate as a member is through the Care Team app. The Care Team has 1-2 business days to respond, do not respond over weekends or holidays, does not have a chat option or 1-800 number. So if you have a question that needs immediate attention, plan to make it be Wednesday or else you’re waiting days for a response. Bupropion/Naltrexone are offered as part of the subscription through their supplier. However, they have no visibility into their supplier’s process or supply. So of the 2 months I received medication, both took 10 days to get and the tracking info was not updated along the way. The Care Team could not tell me where my meds were or why the delay. Second month there apparently was a known shortage of the medication which they only informed me about after I went several messages over several days. Worst part is the admin on their member Sequence group was condescending and tried to gaslight me that their customer service was acceptable. She even told me that if I don’t like the service I’m getting, I’m free to leave. So I did. To another company that has all the customer support features and shipped within 12 hours of the prescription being sent. It’s a shame that Sequence is sub par. I went to them due to their affiliation with Weight Watchers. There are better options out there. Don’t waste your time, money or energy.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with Sequence. We are sorry that our service didn't meet your expectations. We are working on expanding our support offerings. In addition to your Care Team, we have support teams that monitor social media messages, our support email, and these reviews. For members who are also WeightWatchers members, we also offer support at 800-651-6000. We strive to offer the best service to our customers and are disappointed when we fall short. We apologize for any delays you experienced receiving your medication from our mail-order pharmacy partner, and we understand your frustration with not being informed about the shortage of your medication in a timely fashion. Thank you again for bringing this to our attention.

Posted 1 year ago

“I have been with Sequence for approximately 7 months now and the transformation is nothing short of amazing. I have always struggled to lose weight and now with their support there is no longer a struggle. The program not only helped me to lose weight but has gained my confidence back. Thank tou to this amazing team!”

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Posted 1 year ago

“Scam. Total scam. Buyer beware. They told me I was a good fit, got me to join, and then I learned that I’d have to also pay for the medication in addition to the very high monthly fee despite having great insurance. Forget sequence; go to your primary care doctor instead.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We understand it can be frustrating if your medication is not covered by insurance. Unfortunately, we don't determine insurance coverage— your formulary does. The most common reason someone would not have coverage for a medication that's FDA-approved for weight management (e.g. Wegovy) is due to a formulary exclusion, meaning your insurance excludes coverage for any anti-obesity medication under your specific plan. Since many members have these exclusions, we offer a suite of Core medications that are included in the cost of membership. To learn more, we recommend the FAQ question, "Is medication included in the monthly fee?" https://www.joinsequence.com/faq

Posted 1 year ago

“I was offered participation through Weight Watchers. Based on the information provided, the Sequence program offered, in addition to access to weight loss medications, a personalized program including nutrition support, fitness plan, and coaching/support along the way. I signed up for a 3 month plan ($64/mo) plus a $49 intake/clinician meeting via Zoom. What isn't explained up front: 1) the meds cost between $1000-1500/month if your insurance won't cover them and 2) if you aren't willing to shell out the out-of-pocket drug costs, the other aspects of the Sequence program, (nutritionist, fitness, coach) are not available; 3) when you sign up for a 3-month plan, you cannot 'unsubscribe' until after the contract period. After my initial 'consultation' I was informed via a text message that I wasn't a suitable candidate for their 'program' and I had been 'unsubscribe' from the program. Nice tough, eh? How insulting! To make certain I am not charged the 3-month contract fee, I contacted my CC company and put a block on any future charges. I also contacted WW because their website is misleading. I wonder how far up the complaint chain that will go.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. On our website homepage, we state: "Your Sequence program includes the cost of labs and non-GLP-1 medications. The cost of GLP-1 medications is subject to insurance coverage. Your Care Team will help you with insurance coverage." We also have an FAQ question dedicated to this topic: Is medication included in the monthly fee? https://www.joinsequence.com/faq If you were found to be clinically unsuitable, as it seems in your case, we are able to end 3-month contracts earlier. Please message your Care Team to learn more.

Posted 1 year ago

“Without warning, I was kicked out of the program. After not answering me for ten days I said it was unprofessional and cruel, and then they chose that moment to say that language was “abusive.” These people don’t seem to care about actually helping people.”

Helpful Report

Posted 1 year ago

“Absolutely HORRIBLE. They make it sound like the meds are included. Complete waste of money. You can di the shots w weight watchers so much cheaper with support!!!! Weight watchers is horrible for letting this happen!!!!”

Helpful Report

Posted 1 year ago

“I cannot express how grateful I am to have found and joined the Sequence Team! It has given me just what I’ve been missing in my “get healthy” journey - support and reassurance that I am not in this journey alone. The Sequence Team has been supporting me with each and every step, carefully explaining what to expect next and encouraging me to ask questions, voice any concerns, along the way! I have never felt so supported before, as I do now, and I am feeling so confident and unstoppable! Thank you, Sequence, for encouraging me to take my first step with you, and for continuing to provide me with encouragement and enthusiasm for each next step I take!”

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Posted 1 year ago

“The Sequence program has been such a great partnership! From the beginning the doctor listened and took time to answer any questions that I have. The messaging is so easy to use and the response is super fast. I haven't had this much success with weight loss in many years through many different programs and products. I cannot thank everyone at Sequence enough for their for the help in this journey.”

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Posted 1 year ago

“I made it to my goal weight this week! Sequence works for me, especially because of the group chats with people like me plus supportive fitness and diet consultations. My doctor is top-notch and my care coordinator responds quickly and thoughtfully. I’ll keep this program going long term so maintenance is a breeze and I continue feeling healthy!”

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Posted 1 year ago

Sequence is rated 3.1 based on 398 reviews