Sequence Reviews

Name: Sequence
Address: 555 Market St, San Francisco, CA
Rating: 3.11

3.1 Rating 398 Reviews

51 %

of reviewers recommend Sequence

Company Reviews

Questions

Metrics

3.1

Based on 398 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

6504796844

Email:

product.accounts@weekendhealth.com

Location:

555 Market St, San Francisco
CA
94107

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Sequence 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to work with and they really do their best to get the medication you want covered by insurance. Dr. Floyd pointed out my high sugars in my blood work - my primary care physician didn’t even mention it. Lena R. Was a pleasure to work with and great with follow up”

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Posted 1 year ago

“The one problem that sequence has is their response time. No matter what question you have it takes them 48 hours to respond. And if they respond with a question and you respond right away, it’s at least another 48 hours for another response and it goes on and on. My daughter had the same issue…very frustrating!”

Helpful Report

Posted 1 year ago

Thank you for taking a moment to share your experience with Sequence. We are sorry to hear that the response time has been an issue for you and your daughter, and we are eager to work on your feedback to make sure we can provide higher standards. We'll pass this feedback along to our customer service team and see what we can do to improve.

Posted 1 year ago

“Sequence was one of the best things to happen in my life. They made the process so easy and the staff was incredibly helpful every step of the way. Every single person was so responsive, insightful, helpful, encouraging, knowledgeable and just an all around pleasure to work with. I simply cannot say enough good things about sequence. I admit I was a little skeptical about “seeing” a doctor online, but I felt very well cared for the entire time. To me, the value was exceptional for the service I received. Thank you sequence!”

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Posted 1 year ago

Thank you Elaina for your wonderful 5-star rating! We are delighted to know that Sequence has positively impacted your life and to have had the opportunity to provide you with excellent service throughout the entire process. We are happy that our team made you feel truly cared for. We strive to provide value to our clients, and it is humbling to hear that you feel that we met our goal.

Posted 1 year ago

“No medication in my area for two months, but still charged $99 fee. FOR WHAT???? It takes days for their follow up, just to hear “we're sorry, we know it's frustrating”. They would do better obtaining and shipping the injections themselves. I wouldn't recommend them to family or friends.”

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Posted 1 year ago

“Sequence is seriously AMAZING! Signing up and getting started is fast and easy. The initial appointment with the Dr was better than anticipated. She was friendly, listened to everything I had to say, explained things well, and actually gave me a choice in which route of medication we would go with. My prescription was sent over quickly with no issues. My support team that is available via chat anytime is great. I have never had to actually wait the time that it says it could take to get a response, as it’s always much quicker. Almost every time has been immediate or close to it. Not only that but they are helpful and genuinely kind. Never once has any interaction with anyone at sequence been negative. Having the ability to have one on one appointments with different areas of the program like nutrition, fitness, etc, is fantastic. I was able to sit down, talk to my dietician and get specific questions answered and guidance for what would be best for me in my situation. I love being provided a fitness program that spells out exactly what to do because in the past every time I had a desire to start exercising, I never knew where to start or what to do! Having the plan really helps, plus it gives variations and options so anyone at any level can have a plan. The ONLY reason I gave 4 stars is because I wish some of it would be more personalized and the groups I would like to join are limited so I just wish they would occur more frequently. Besides that, it would be 5 stars! All of that aside, I have way exceeded my expected weight loss in my first month! Just by starting to incorporate what I have learned from all the different areas of this program, sticking to the changes and making small improvements one at a time! Plus, it’s been relatively easy and fun! If your on the fence about joining a weight loss program like this, join Sequence and I can guarantee you WILL NOT ever regret it! :)”

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Posted 1 year ago

Thank you so much for your glowing review, Angela! It's amazing to hear how much success you have had with the program. We appreciate your feedback on our program, and your 4-star rating means a lot to us! We strive to provide as personalized a service as possible, and we are working to expand our offerings.

Posted 1 year ago

“I am very happy with the Sequence program. I didn't know what to expect when I first joined but I found out that the staff has been very professional and helpful every step of the way. I am on a weight loss program and I've lost 35 pounds so far. Thank you for everything. I plan on posting a video review once I reach my goal weight.”

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Posted 1 year ago

“Beware! Do NOT recommend! Paid $49 doctor fee with first month “free”. Learned my insurance doesn’t cover this pricey medication, so I cancelled. Two weeks later I am charged $84. Contacted customer service and was told it’s not cancelled and NO refund as I made a 3 month commitment! Literally their website states “ we want to make it simple, cancel ANYTIME”! Ripoff and scam!”

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Posted 1 year ago

“Sequence is so easy. I have an entire care team rooting for my success. They are within reach and response time is wonderful. It’s nice to have a team cheering you on. Thanks y’all. 🎉”

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Posted 1 year ago

“Melissa my Care Coordinator is absolutely AMAZING! She has a dream to work with. She always makes sure I am doing well, inquires if I need anything or if I am having any issues. Just an amazing person and I am blessed to have her as part of my care team. Dr. Stephanie Phillips is also an absolute dream to work with. She also makes sure if you are doing well or if you have any concerns or side effects that need to be addressed. She is expeditious when asking for a refill or change in dosage. I definitely made the right decision in joining Sequence and I am so incredibly blessed to have such an amazing team helping in my journey. Dr. Stephanie Phillips and Melissa are my Angels on Earth”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Tiffany! We're so glad to hear that you are a happy member of our Sequence family. It's so amazing to hear that Melissa and Dr. Stephanie Phillips have both been such an incredible part of your Care Team. We can only hope that all of our members have the same experience.

Posted 1 year ago

“Do not use this company! I did not qualify for semaglutides which was fine. I decided to go the contrave route (bupropium/naltrexone). I received an email that the meds had shipped, but after tracking through USPS I realized that only a shipping label had been created and the medicine had not been shipped. The Care Team is not responding to messages and it’s been two weeks. If you are stuck dealing with this company, just report the credit card you used as stolen, to get out off paying for this dumpster fire of a company. It’s an absolute scam.”

Helpful Report

Posted 1 year ago

Hi Anastasia, thank you for leaving a review. Sorry to hear you're having difficulties with our partner mail-order pharmacy. This is certainly unusual, and we'd like to help resolved this issue for you. It looks like you let us know about the tracking update on Friday. Please note that Friday was a holiday (Veteran's Day observed), and your Care Team might have been working reduced hours. They should be back in full force today, and we will escalate this issue with them. Please let us know if there's anything else we can do to help by emailing hello@joinsequence.com.

Posted 1 year ago

“I have PCOS and have struggled with my weight my entire life. I have never been able to successfully lose weight with any other diets, exercise programs, or medications. With sequence I have been able to lost over 60 pounds in a years time. I couldn’t be happier! My doctor and my care team are so helpful and responsive- I couldn’t be happier!”

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Posted 1 year ago

Thank you so much for your rating! We're so glad that you have had such an incredible experience. Congratulations on improving your weight health.

Posted 1 year ago

“No medication in stock in my area, but they still charged me the monthly fee for two months. I cancelled.”

Helpful Report

Posted 1 year ago

“Worst thing ever. Unresponsive client team, took weeks to just get a denial and then I was charged. Avoid.”

Helpful Report

Posted 1 year ago

We appreciate your feedback. We are sorry your experience was not satisfactory, and we understand the frustration with being unresponsive and taking time to receive a denial. Unfortunately, prior authorizations are not determined by us but rather by a member's insurance provider. While we can ensure expediency when submitting a prior authorization, the time it takes to receive a determination is out of our hands. Is there anything we can do to improve your experience with our clinic?

Posted 1 year ago

“I gave them two stars because an admin responds. They ask you a question and you respond right away and then it takes them another 24 hours to respond so it’s too frustrating when there are so many other options. I’m not even sure if I’ll get the initial $49 and I didn’t have a true consultation but I’m definitely not going to pay monthly for that type of service and don’t want to take a chance that it takes them month of free trial to get the program started.”

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Posted 1 year ago

“I can’t thank the sequence team enough for the care and compassion they have each given me. Everyone has not only cheered for me each step of my journey but they truly care. Andy , Stephanie and the others have always taken time to not only follow up but help set goals. My first goal was to lose 10 pounds and then to walk a 5k. I just completed my 17th run and have transitioned into jogging/ run. I have worked with a nutritionist and learned healthier eating habits . I feel better than I have felt in over 10 years and never want to look back! Thank you again to the entire team for giving me my health and life back !!”

Helpful Report

Posted 1 year ago

Thank you, Jennifer, for your wonderful 5 star rating of Sequence! It truly means a lot to us. We are incredibly honored to be part of your journey to better health. Your feedback is so inspiring, and we couldn't be happier to hear that we have been a part of your success. We truly appreciate your kind words and your continued support

Posted 1 year ago

“Horrible experience. Wasted $300 and never got any medication. I asked if I could be refunded and they said no because of all the additional resources they have to offer. I said I never used them, can I get a refund. They said no. Big fat waste of time and $300.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback. We apologize for any pricing confusion or frustrations around the prescription process. At this time, membership costs cover the services of a member's Care Team, while medication costs and insurance coverage pricing are determined by the pharmacy and a member's insurance formulary, not by our program. For example, members meet 1:1 with their Clinician. They also utilize our Insurance Coordination team to help explore insurance coverage, medication stock, and more. Every member is also assigned a Care Coordinator, Registered Dietitian, and Fitness Coach, and they can use our live support groups and educational group event features. Per our Terms & Conditions, "The Sequence subscription fee is not refundable once a billing period has started. If a member cancels during a billing period, they may access the Sequence program until the end of the billing period. Members may reach out to their Care Team at any point to see when their current billing period ends and their next billing period begins." Is there anything we can do make things better for you and improve your experience with our clinic? We sincerely value your feedback and would love your input.

Posted 1 year ago

“I can not say enough about the Sequence team! From the start they worked hard with my insurance company, kept me updated, and guided me into this weightloss journey. Andy has been amazing, checking in and providing support when needed. Dr. Carmen has also been so nice to work with. I’ve already recommended this service to several friends and family members!”

Sequence 5 star review on 7th November 2023

Helpful Report

Posted 1 year ago

Thank you so much, Maia, for your 5-star rating. We're so glad to hear that you are benefiting from our clinic, and your transformation looks amazing! We are honored that you have also been recommending us to your friends and family as well. We truly appreciate your kind words — we are so glad we could support your weight health journey.

Posted 1 year ago

“Joined with high hopes but ended up disappointed. I've basically been paying them to tell me my meds are not available and that they will get back to me in two days. My insurance approved the meds but since there is a storage joining was basically pointless. They havent offered my any real options”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Sequence. We appreciate you sharing your experience, and we apologize that we made you feel let down. We are sorry to hear that even though your insurance approved a medication your pharmacy doesn't have it in stock. Have you talked with your Care Team about alternative treatment options? There are both Core medications and GLP-1s that are not experiencing shortages and are widely available at pharmacies. We also encourage you to check out the shortage guide we made for members, which you can access on the Treatment section of your app or by messaging your Care Team. Please let your Care Team know if you have any other questions.

Posted 1 year ago

“Rip off. If you have type 2 diabetes you don't need this site, you'll get the meds from your MD. If you're not approved for injectables for weight loss by your insurance due to not having type 2 diabetes, (my insurance is Highmark Blue Cross and they revoked my approval without notice) then what Sequence prescribes isn't really an option due to our of pocket cost. And I was horribly sick, nauseated and fatigued on the initial Wegovi and Mounjaro. Overall, a HORRIBLE MONEY WASTE and upsetting experience.”

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Posted 1 year ago

“One month and a week and still no med. Stuck paying two more months and get nothing out of this. Frustrated for sure.”

Helpful Report

Posted 1 year ago

Hi Laura, thanks for reaching out. if you signed up for a 3-month billing cycle plan at checkout and are facing shortages or issues picking up your prescribed medication, you can get evaluated for one of the medications that are do not have shortages, ask your Care Team to pause your membership, or cancel your membership and terminate your contract early due to shortages. Please reach out to hello@joinsequence.com for more help.

Posted 1 year ago

Sequence is rated 3.1 based on 398 reviews