Sequence Reviews

Name: Sequence
Address: 555 Market St, San Francisco, CA
Rating: 3.11

3.1 Rating 398 Reviews

51 %

of reviewers recommend Sequence

Company Reviews

Questions

Metrics

3.1

Based on 398 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

6504796844

Email:

product.accounts@weekendhealth.com

Location:

555 Market St, San Francisco
CA
94107

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Sequence 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Working with Sequence has been wonderful. The staff and physicians are all amazing, kind, and very knowledgeable about obesity. They answered all my questions quickly and were always a message away if I needed them.”

Helpful Report

Posted 1 year ago

“You will pay for this subscription every month and please know that it does not cover the prescription- you are paying to basically talk to them. Get ready for responses that take days, and you will have to do all the work in finding the medicine if you really want to find it. I finally found out I was eligible for a 3mo supply in mail in order through my insurance, all they asked was that my doc to change the script to go to them instead I thought “Easy enough!” - only for my care coordinator to say they only give out 1 month supplies at a time due to their “policy of keeping track of the patient” (even though, I’m paying essentially $100 a month for that anyways - regardless what the script / duration was) and I was unable to do a mail in order… yeah whatever. What she meant to say was they only give 1 month supplies to keep you trapped into paying their absurd subscription. The nerve to have a policy like that, while you are paying for “support” and while every other doc in the country is prescribing 3mo doses and people are receiving them. What a joke, I’m about to cancel. I felt like I was scammed out of my money.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are able to write 90-day prescriptions. However, some clinicians may not be comfortable doing so if 1) you haven't yet titrated to a steady maintenance dose (since you can't change the dosing after a 90-day Rx is dispensed), and 2) you do not have at least 30 days left in your membership (to ensure they have a safe observation period and are able to handle any side effects for you). If you have a 3-month membership and are on a steady dose of your medication, we can help resolve this. Please email hello@joinsequence.com letting us know what email you signed up with.

Posted 1 year ago

“Sequence has literally saved my life. Ria and Dr. Jill have been quintessential in my journey. The support and guidance my team offers has played a role in my success. A year later and 130 lbs less, I can't even imagine where I'd be without Sequence and Mounjaro.”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We strive to provide the best support and guidance for those on their journey. We are so glad to hear that Sequence and Mounjaro have been instrumental to your success - it really warms our hearts to hear that we have played a role in transforming your life. Thank you for giving us the opportunity to be part of your weight health journey!

Posted 1 year ago

“SUPER Shady business practice. First of all, a FREE trial should be $0, right? It's not. It's $49. If your insurance denies the medication which generally happens within the first week, you stuck into a contract paying $350 to Sequence for fraud essentially. You can't bill people for a service they are not receiving.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback. We apologize for any confusion around the billing process. The $49 is not for membership but rather for the initial clinician consultation to get evaluated and see if you're eligible for pharmacological obesity treatment. Moreover, if you signed up for a 3-month billing cycle plan at checkout and are facing shortages, you can get evaluated for one of the medications that are do not have shortages, ask your Care Team to pause your membership, or cancel your membership and terminate your contract early due to shortages. Please reach out to hello@joinsequence.com for more help.

Posted 1 year ago

“I'd like to know the number of people who signed up vs the number of people who actually got medicine, or even qualified for medicine. Does any of the medicine cost less than $700 per prescription?”

Helpful Report

Posted 1 year ago

Since medication coverage varies by insurance plan and a member's medical history, there are many members whose insurances will provide coverage for a GLP-1 medication under their formularies. If a member's insurance won't cover a GLP-1, there are often manufacturer savings cards that can lower the cost of a GLP-1 medication for those who qualify, or members can be evaluated for generic medications whose costs are included in membership. Those generic medications are generally the most affordable and are at no cost to the member when using our mail-order pharmacy partner. Our Insurance Coordinators will submit any required insurance paperwork, including prior authorizations, as we explore treatment options. However, we do not set a member's formulary.

Posted 1 year ago

“Charged $49 then they want to charge $99 for 3 more months all for a few emails & a denial from insurance. I could have gone to my own Dr & got the same result for nothing. Not sure how they think this is acceptable. $350 for what?”

Helpful Report

Posted 1 year ago

“This is a well thought out program encompassing all of the aspects involved in weight loss and fitness.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Sequence! We are delighted to hear that you appreciate our program. We truly appreciate your support and are so glad that you are getting the most out of Sequence!

Posted 1 year ago

“Don't sign up unless you know the medication is available in your area. They will lock you in a "commitment plan" and charge for a few months even you even if you can't get the medication you want. It's not sufficient to offer other medication that people don't want - the advertisement is all about semaglutide and that what people indicate when they join.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback. We apologize for any confusion around the billing process. If you signed up for a 3-month billing cycle plan at checkout and are facing shortages, you can either get evaluated for one of the medications that are not having shortages, ask your Care Team to pause your membership, or cancel your membership and terminate your contract early due to shortages. Please reach out to hello@joinsequence.com for more help.

Posted 1 year ago

“I only joined to get the prescription. I should have cancelled sooner but kept thinking something would show up. They offered to find other sources but really they can do better than Walgreens or Amazon??? I've been waiting since July to get a refill. At least I didn't keep waiting and cancelled today. They can tell I didn't use anything and only wrote in response to not being able to get a prescription. Switched to GOLO!! Much better and no side effects!!”

Helpful Report

Posted 1 year ago

“They give you a rx for the weight loss shots but shots are not included in price. They tell you first month free then $89 for first 3 months. Well they charge $49 right at the start and won't refund it, when they sis absolutely nothing but ask for your information .”

Helpful Report

Posted 1 year ago

“Sequence has been so easy to use and really is helping me succeed in my weight loss journey! The team is incredible and I love the fitness and nutrition plans built just for me”

Helpful Report

Posted 1 year ago

“The Sequence program has really been life changing. The individualized diet and exercise support coupled with the various medication options is a game change approach that produces results! The doctor is great, the dietician is great, the online support is top notch. Thank you to Sequence for my success on my continued health journey!”

Helpful Report

Posted 1 year ago

“The physician and care team have been top notch, so much more personal care than I expected from what some might see as “telemedicine “. This is definitely a step above ad it truly is personalized care. My dietician appointments have also provided more valuable information than expected! This goes beyond what you can find just reading articles online! I feel that my team is invested in my health, which is what I was looking for!”

Helpful Report

Posted 1 year ago

Thank you for your 5-star rating! We are delighted that you are enjoying our personalized care and that your Registered Dietitian visits have provided such valuable information. It is our goal to ensure that our members feel like their Care Team is truly invested in their health, and we're thrilled that this is a reality for you. Thank you for your kind words!

Posted 1 year ago

“I have been a member of the Sequence program since August 2023. While I have had my share of memberships with other programs over many years, I have never felt as supported by such a caring team as I feel with Sequence. In one community, I receive support in so many ways... clinical, nutritional, and fitness...but also from my Care Coordinator, and others behind the scene who will go out of their way to ensure that I have access to the medication and services I need to succeed. In addition, there are workshops to attend, social media groups to join, and even in-person events available as part of this program. I can't think of another program that offers all this in one place!”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We are so glad to hear that you have enjoyed all the support and resources available. We are always looking to improve our program, and reviews are so important to us. We are grateful for your support!

Posted 1 year ago

“Totally lacking in responsiveness to questions. It's not good enough to put "expect a response in 1-2 days" at the bottom of every request for assistance. And then not even respond within that time. Hire more people or don't charge $99 per month for membership. I'm fine with a 24 hour turn around but beyond that, especially when you are dealing with prescription questions, it is totally unacceptable to delay like this. It's actually harmful.”

Helpful Report

Posted 1 year ago

“Great program. Extra special props to my care coordinator Michaela L - outstanding with her timely communications and desire to help me however I need assistance. And Shawn Hennessy, my NP- C is extremely prompt and helpful as well. I feel like I hit the jackpot with this team. Want to be sure they get recognized as being outstanding associates!! Your company is lucky to have them both representing Sequence.”

Helpful Report

Posted 1 year ago

Thank you for your review. We'll definitely pass along your feedback!

Posted 1 year ago

“If you could actually get any of the medicine it would be great. But there is a National shortage of the meds that most insurances will cover with no date to replenish in sight. It’s a rip off and a waste of my $$$ I’m disgusted that I spent money, time and the energy to do this. Most of all I was excited to actually lose the weight and that’s what makes me the most sad. I feel like I was lied to and taken advantage of.”

Helpful Report

Posted 1 year ago

“I signed up for this program only to find out that I would have to pay cash out of pocket for the meds. I cannot afford to do that. They also charge you for “commitment” months and you can’t cancel those. I was under the assumption that they would help get this through so it would be approved with my insurance. Nope! Didn’t happened. The meds that are offered are all on back order anyway so it’s almost impossible to get them even if you pay cash. Beware of this program.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are able to support those with commercial insurance on insurance file the appropriate paperwork with the insurance company, if needed for their medication. However, for those on government-sponsored insurances or those without insurance, it's likely they will need to pay out-of-pocket without coverage for medications. We also offer a few generic medications included in the cost of membership when using the mail-order pharmacy option. We understand that you felt the disclaimers about this weren't clear enough, and we'll pass that feedback along to our team.

Posted 1 year ago

“Although my PCP was more than willing to work with me on my weight (and prescribe a GLP-1), I really appreciate Sequence and all that they provide. It's wonderful to be supported by people who really get obesity. I've used many of the resources - including participating in group zoom sessions, watching the videos, reading the training, and using a dietitian. All are highly valuable. I continue to pay the fee because I feel like I'm getting a lot of support for the money.”

Helpful Report

Posted 1 year ago

“I was skeptical at first, but the Sequence Program is honestly one of the best decisions I have ever made. My doctor with Sequence advocated for me and did not give up. I finally got approved after 2 different primary doctors weren’t able to get the job done. I am now on my second month. The team and doctors are super helpful and professional. I do not regret my decision 😃”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We are so glad to hear that you have been having such a positive experience with our program. Happy to hear that our team was able to help you with insurance coverage for your medication. We hope you continue to have a great experience with Sequence!

Posted 1 year ago

Sequence is rated 3.1 based on 398 reviews