Sequence Reviews

Name: Sequence
Address: 555 Market St, San Francisco, CA
Rating: 3.11

3.1 Rating 398 Reviews

51 %

of reviewers recommend Sequence

Company Reviews

Questions

Metrics

3.1

Based on 398 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

6504796844

Email:

product.accounts@weekendhealth.com

Location:

555 Market St, San Francisco
CA
94107

Write Your review

Tell us how Sequence made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sequence 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m enjoying this program more than I thought I would, I think the nutrition, fitness and concierge coaches are very helpful and will only aid on this journey.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Tracey! We appreciate your kind words and are so glad that you are enjoying the program more than you thought you would. We are thrilled that you have found your Care Team helpful for your journey!

Posted 1 year ago

“I'm trying to understand why it takes so long for the provider to respond or read results. I understand the time frame for a PA with INS but the contact prior is horrible. Makes me think that maybe they are just trying to drag you along to continue to obtain the monthly fee.”

Helpful Report

Posted 1 year ago

“I worked with Andy S. as my care coordinator. He was attentive, answered all my questions and was on top of everything.”

Helpful Report

Posted 1 year ago

“So far I am impressed with the way the program works. I've been looking for a program where I can get help with questions and motivation if I need it and this program seems to do that.”

Helpful Report

Posted 1 year ago

“I was billed for Sequence and all I did was look into it. I don't know how they got authorization to bill me. I have put in a claim as a fraudulent business. Beware!!!”

Helpful Report

Posted 1 year ago

Thank you for leaving a review. We only charge members after they sign up and pay for our service— we cannot and do not collect billing information without member authorization. Please let us know if you have any questions.

Posted 1 year ago

“I feel so fortunate to have found Sequence. For the first time in my life I feel heard and not ashamed of myself. Watching my body change almost ‘naturally’ has brought me to tears. I feel so empowered and accomplished. Thanks you Sequence Team”

Helpful Report

Posted 1 year ago

“I was very nervous about applying and asking for help losing weight as my GP would never hear of trying medication to lose despite a long history of binge eating disorder. Sequence has changed my life! Every clinician, Dietitian, and customer care associate has been helpful and sensitive to my needs and issues. It runs like clockwork in my opinion and couldn't be happier. I'd lost 20 lbs on my own and have now lost an additional 15 with Sequence. It is well worth the monthly fee for all the care and programs they offer.”

Helpful Report

Posted 1 year ago

“Blown away by how helpful everyone is. My entire care team has listened to me and supported me. Down 95 pounds from my starting weight and forever grateful I found Sequence!”

Helpful Report

Posted 1 year ago

“Sequence takes your money and gives you no service. Its pretty much theft. I dont recommend Sequence in 2023. They ofter a list of medication, none of which are actually available. Eventhough, they cant give you what they offered, they refuse you a refund for your service. Total garbage.”

Helpful Report

Posted 1 year ago

“Sequence failed me. Not enough information to know how my body breaks down food which is what I asked for from day one, so that I may understand how to live. Tried many diets and they only worked so far, they knew this and still just offered the same plans others offered. Paying a membership monthly is mostly for the drugs they give to boost weight loss, but no actual support to understand your body. Will not recommend it!”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Jessy. We are very sorry to hear about your negative experience. We agree that it’s important to have enough information to hit your health goals. Were you able to take advantage of the 1:1 Registered Dietitian visits that come with your membership? Our RDs are a great resource to help support healthy nutrition alongside any medication treatment plan your Clinician recommends. We also have nutrition workshops and support groups under the Group Events card. We appreciate you taking the time to share your thoughts with us so we can make things better. We really appreciate your input.

Posted 1 year ago

“Since starting this journey, my life has quite literally changed. My blood pressure is down 30 points. I no longer have “crashes” multiple times per day due to my blood sugar fluctuation. I feel the best I have in 10+ years and I cannot even explain it besides the amazing impact this medication has had on my life. Side effects are minimal if any (occasional loss of appetite or distaste for a certain food) but 1000x better than any daily symptoms I was feeling before starting. I have ZERO swelling in my hands, feet, knees, or anything else. ZERO headaches. Those were both daily occurrences before starting. The weight loss is a side thought to how I feel and how I am. My state of health was a ticking time bomb, and I was constantly worried about what that would mean for my children. Dr. Carr immediately dove in to find me the best care and is incredibly responsive and helpful. I look forward to how much better my health will be in the months to come. My life has quite literally changed. I know that I already said that, but it’s worth repeating.”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your experience. We're so proud of your progress! Happy to hear you've had symptom improvement.

Posted 1 year ago

“I was nervous to join a program like Sequence because I was afraid I’d get lost in the shuffle, just being a number, not hearing from my advocate or assigned dr in a timely manner. None of this happened! My advocate responds to me every time within an hour, my doctor stays on top of my case and the program in and of itself is very thorough and easy to understand. I’ve been on the program 3 weeks and I’ve already lost 9 lbs. I highly recommend Sequence!”

Helpful Report

Posted 1 year ago

Thank you so much for such a wonderful review, Anna! We are so pleased to hear that the Sequence program has been working well for you and that your Coordinator and Clinician are providing you with great care and attention. We are so glad you chose to trust us with your health journey, and we are delighted to hear that you are achieving your desired results!

Posted 1 year ago

“How many stars do you give a program that has changed the course of your entire life? Sequence has stewarded me through the most important change of my existence. Where once I was completely at a loss, I am now on the path to a whole and fulfilling life. I know this is said a lot, but I LITERALLY have tried EVERY diet and WOE, I even trained to be a Keto instructor just to make sure I really know the science and was doing it right. The level of depression from my weight -- weighed me down to the point I was questioning the value of my life. I am really only about half way through, but just knowing it is working is keeping me going. ALl the other diets worked for a short while then either I failed/it failed me. I have an immense amount of gratitude for the guidance and medication and am looking forward to reaching my goal.”

Helpful Report

Posted 1 year ago

“I decided I needed additional assistance with the WW program and signed up with the sequence program. Immediately after I signed up I got an email from the care coordinator and the MD I had made an appt with. Any time I had a question the response was very quick and they were very very helpful. I would recommend this part of the program as the customer service was fast & efficient and super helpful.”

Helpful Report

Posted 1 year ago

“They are not clear in what their fees are. There is the monthly auto-pay charge but that only covers your conversations and check-ins with them. The meds (GLP-1) are going to be extra and dependent on whether you use insurance. If you are not using insurance, the cost is still very high per injection. I realized that the day after I signed up and cancelled since I can't afford that. They said because I had what seemed to be an automated message, that I could not receive a refund of $49.00. With this medication constantly being on a shortage and of it's extreme price, all plans really need to lay that out so you truly can understand what you are signing up for. I can't afford $1k+ a month plus their fees.”

Helpful Report

Posted 1 year ago

“The Sequence Team has been amazing . Repeatedly helping with pharmacy changes to insure no lapse in treatment. Requests and questions are answered promptly. Wonderful support”

Helpful Report

Posted 1 year ago

“This team is world-class. I appreciate the collaboration and personalization of my program. Thank you!”

Helpful Report

Posted 1 year ago

“I have only started this program and feel very encouraged, while I am waiting for my medications to be approved I am utilizing the WW program to track my weight and meals. I am very happy to share that I am already down a total of 10.4lbs in just 12 days”

Helpful Report

Posted 1 year ago

“Have been very impressed with the team so far. My care coordinator is attentive and has really worked very hard to be me secure medication with the GLP-1 shortages. There are a lot of resources within Sequence, and I have particularly enjoyed the nutritionist sessions and support groups. I have been with Sequence for a month but only recently started my medication, so I am excited to see how this progresses.”

Helpful Report

Posted 1 year ago

“I actually have nothing bad to say. I switched from a different service that went out of network w my insurance. They made the transition super smooth and got my insurance approval pretty quickly. I waited maybe two weeks from approval to getting my meds. I was lucky to have already to worked up to the 1.7 Wegovy pen and haven’t been impacted by the shortage. The last telehealth service also did not offer Weight Watchers, a dietician or fitness plan like Sequence does. It’s a very good value and way cheaper than where I was before.”

Helpful Report

Posted 1 year ago

Sequence is rated 3.1 based on 398 reviews