Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,754 Reviews

92 %

of reviewers recommend Joshua James

4.7

Based on 21,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

Location:

2 The Weir,
Hessle
East Riding of Yorkshire
HU13 0RU

Write Your review

Tell us how Joshua James made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful! I would never use this company again ! I ordered a gift that stated in stock as soon as payment was taken I received an email to say awaiting stock I chased and the lady is very rude on the phone no apology just an excuse saying they had moved premises I have since received a dispatch email and still awaiting the product 6 days later .. even when checking now the items says in stock which she's aware of and said there's errors on the site ...customer service needs shaking up”

Helpful Report

Posted 8 years ago

“The item was faulty, I returned the item over a week ago. I have not received a refund & they have not responded to my emails or the dispute I have raised through PayPal. I have also not been able to contact them by telephone. I am extremely concerned.”

Helpful Report

Posted 8 years ago

“i ordered 3 charms as a birthday present for someone, it says online they're all in stock and i selected 1st class delivery as i needed them fairly quickly & i am still waiting for my order as they don't have the stock and they're waiting to see if it is in the next delivery they have!! it should say on the website before you click add to bag that it currently is out of stock but you can order it for when it come back into stock as i now don't have a gift for someone!!”

Helpful Report

Posted 8 years ago

“No ring box or paper work with Thomas sabo ring as it was sale item.”

Helpful Report

Posted 8 years ago

“Ordered an amber Trollbead but the one I received was compleately different from the picture.”

Helpful Report

Posted 8 years ago

“My Thomas Sabo ring fell apart Sent this back weeks ago, Chase every week - No response/No update Totally poor Customer Service And have nothing to show for £135.00 spent in October and fell apart in May”

Helpful Report

Posted 8 years ago

“I ordered a nomination charm,paid next day delivery on 20/7/17 for a leaving present.I had an email to say it was out of stock. They still let me pay next day delivery and order.By 28/7/17 it still has not arrived.I filled in a form to ask when arrival and ask for refund of next day delivery charge and days later no response.”

Helpful Report

Posted 8 years ago

“Incorrect delivery ie missing items now delay in receiving missing goods due to human error somewhere, like to now whos paying for phone calls getting things sorted should be some sort of compensation, disappointed as this was a birthday present. Will seriously think before ardering from Joshua James again.”

Helpful Report

Posted 8 years ago

“I am still waiting for my goods to be delivered , my account was debited on the 11 th July”

Helpful Report

Posted 8 years ago

“Ordered several Nomination charms. Full amount debited to my card. No indication that some of the charms I ordered were out of stock until I received my parcel. I then was notified by e-mail that they were waiting for new stock but it was from a "no reply" address. I wish they'd been honest at the time of ordering as I needed all the charms at the same time. I had to source one of them elsewhere to complete a present. More expense! Annoyed that they debited my account with the full amount. Still no notification as to when I'll receive these charms. Bad practice!!”

Helpful Report

Posted 8 years ago

“Still waiting for item!! found out after purchasing it for a birthday gift that it was out of stock-definitely would not recommend!!!”

Helpful Report

Posted 8 years ago

“Item never turned up, emailed and refunded but no reply to email! No apology! Won't shop again!!”

Helpful Report

Posted 8 years ago

“Ordered 2 charms for special occasion got an email confirming they where despatched then got another email to say out of stock needed them for certain date still haven't got them. When tried contacting use got no reply complete joke never shop here again and have bought a lot of charms from use!!”

Helpful Report

Posted 8 years ago

“Beware if returning !!! I returned a bracelet and charm for full refund after shocking customer service from the whole company, the shop would only refund the bracelet as they said the charm wasn't in the packaging !! I know it was securely in the envelope which I returned to them. Basically I was accused of lying, and being a fraudster......something I point blank refuse to take !!! (How do I know she wasn't lying to me, and that is WAS in the packaging and she just said this due to previous problems !) Think twice before you shop”

Helpful Report

Posted 8 years ago

“Horrendous, still haven't received one of the items ordered.”

Helpful Report

Posted 8 years ago

“Shocking customer service, and not for the first time either. I actually ignored someone who told me this before I found out first hand for myself. No customer liaison or customer satisfaction whatsoever. Couldn't even offer a resolution to my dis-satisfaction. Account cancelled.....Argento for me in the future.”

Helpful Report

Posted 8 years ago

“As it won't let me reply to the comment made I'll write another review. Your website won't let you go past the bit about putting your address in which I did. The website for some reason using the auto piece where you type in your postcode and select address is faulty.”

Helpful Report

Posted 8 years ago

Hi Your order has been returned to us and someone will be in touch to see what you would like to do next. Kind Regards Joshua James Team

Posted 8 years ago

“It looks like I'm not the only one who has had trouble getting a charm I've ordered. I ordered a nomination braclet and eagle charm the charm never arrived I emailed them no reply *2 then phoned them, the replay was well we sent it too them we will look into it. Rang again same response so I asked to speak to a manager was then argued with saying no he's not available then I said that's fine when he is available reply after more argumentative conversation was no. Seems like other people ordered charms and not got them. Not happy”

Helpful Report

Posted 8 years ago

“You took my money and then said the charm was out of stock and you'd contact me again when you had some. No good when the charm is a present plus I have just contacted you for a second time as you didn't bother replying to the query I wrote last week. RUDE”