Name: JUMIA
Rating: 1.91

“Jumia customer service are rude, rude, rude, they simply don't care about the customers' satisfaction, hundreds of minutes in the calls and after all agreements aren't fulfilled. Kharaaaa”

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Posted 4 years ago

“Jumia Egypt's customer service sucks. I was a very active client, I bought hundreds of products from them, they are active towards you if you are paying your money and receiving your products silently. Once you face a real problem that requires interference, there's no body committed to you, no matter how much products you got from their website, no commitment at all, all agreements aren't fulfilled, hundreds of minutes in the calls with their customer service and when it comes to the agreed upon action , there's nothing at all, you will beg them at the end to solve your problem but nothing happens, They return the products I dont deny, but they are robots, whenever you need a brain to solve some problem with you related to the purchases or whatever related to your account you will find absolutely nothing.”

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Posted 4 years ago

“Jumia customer care number//O6289529119) all problem solve refund moneyJumia customer care number//O6289529119) all problem solve refund moneyJumia customer care number//O6289529119) all problem solve refund money”

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Posted 4 years ago

“who ever came up with jumia app is a total genius kudos! but who ever works for jumia are a total fraud and products being supplied are fake and under-standards jumia should be investigated and possibly closed down stop conning kenyans! Nonsense...”

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Posted 4 years ago

“Worst online shipping experience I had, I have ordered the same order twice with no delivery and the money wasn't refunded”

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Posted 4 years ago

“Jumia is terrible, first thing the order delayed 10 days, i tried to call 4 times to get my items and everytime they tell me you will be contacted shortly but no one calls, then after the fifth call, a delivery man called me ( he didn’t know even when he is going to deliever the items but he is making sure i’m at the location) The same day i tried to call him more than 5 times he did not answer back and i was waiting at the location. After that i called the customer service to complain about the delivery man, another delivery man contacted me and delieverd the items to find out that i got different items after all!!!!! They can’t even deliver the right items !!!!!! Terrible customer service, terrible delivery men and terrible service”

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Posted 4 years ago

“Jumia is terrible, first thing the order delayed 10 days, i tried to call 4 times to get my items and everytime they tell me you will be contacted shortly but no one calls, then after the fifth call, a delivery man called me ( he didn’t know even when he is going to deliever the items but he is making sure i’m at the location) The same day i tried to call him more than 5 times he did not answer back and i was waiting at the location. After that i called the customer service to complain about the delivery man, another delivery man contacted me and delieverd the items to find out that i got different items after all!!!!! They can’t even deliver the right items !!!!!! Terrible customer service, terrible delivery men and terrible service”

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Posted 4 years ago

“I love the promptness in delivering packages. The only reservation I have is having a different maker on the product ordered online.The two I had bought had a different brand name but the products didn't change.”

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Posted 4 years ago

“Worst online shipping experience I had, I have ordered the same order twice with no delivery for more than 2 months now”

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Posted 4 years ago

“JUMIA HAS THE WORST CUSTOMER SERVICE EVER.... LACK OF PROFESSIONALISM ON HANDLING CUSTOMERS COMPLAIN. I SHOP ON JUMIA ...BUY A 40" AND THEY ADVERTISED A FREE WALL BRACKET WITH IT, AND THE FREE WALL BRACKET WAS NEVER DELIVERED. I ORDERED ANY FOR A HOME THEATER SYSTEMS WITH A SHOE AND I STILL GOT INCOMPLETE ORDER... I HAVE SENT A MAIL ANY TIMES WITHOUT POSITIVE RESPONSE. I HATE JUMIA FOR THIS.”

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Posted 4 years ago

“I hate queuing for food in my life. With Jumia foods, my problem is solved.”

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Posted 5 years ago

“I hate queuing for food in my life. With Jumia foods, my problem is solved.”

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Posted 5 years ago

“Jumia dispatch riders are very RUDE, they have threatened me severally, all because I insisted they deliver to my door step as I was with a business client at my shop and couldn’t meet them at their chosen location even though when I ordered I gave a detailed description of my location to the letter. The last experience I had was yesterday 27th March, 2019, a dispatch rider with a name I didn’t get (luckily for him but with this number 08078344999) told me I could go ahead and report him to their manager when I told him in a text that my food seal was peeled off. I discovered after he stormed away from delivering the food 35 minutes after he had called to accuse me of not giving him detailed description of my location(that wasn’t true because I always put a detailed description of my location which I copy and paste from my notepad just to avoid any inconveniences, Jumia can attest to that). Then he hung up, and called me back to say in a sarcastic tone that he called back to give me a number I could call to have him reported since I said I will report him. That goes to show that he knows he’ll get away with it therefore, he was confident to “call me back”. I don’t know how Jumia will handle this but I couldn’t eat the food, for fear he had done something to it. He was fuming with rage on the phone and acted suspicious which scared me and I threw the food away after seeing the peeled off seal. It was a KFC food pack, whoever buys from KFC can testify of how tight that seal is on the pack. My food was compromised. I will never buy food from Jumia and not sure I will buy anything else from there because any bad day I have is with a Jumia DISPATCH rider.”

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Posted 5 years ago

“My issues has been with Jumia dispatch drivers, they are extremely rude, unpleasant and unfriendly. However, the customer service people are friendlier but each time I report the dispatch drivers to them nothing is done and I still see the same dispatch driver coming to deliver food to me which scares me. It’s either they are flashing your phone or they threaten to take away your goods purchased if you don’t meet them somewhere away from your delivery address (infact, one time they took away my purchase) or the most recent my food seal was broken by a rude unpleasant dispatch driver which caused me not to eat the food for fear... and the fact that the food came to me over 35 minutes after he called to say he was at my delivery location, when I told him in a text that I’ll report him to support he called me back to tell me to go ahead and report and even offered to give me the manager’s number to call (in other words, he knows nothing will be done to reprimand him) this happened today, I was so disappointed, I’ve written three mails and no response from Jumia as to that regards, they need to train them properly on customer service, they dispatch drivers are EXTREMELY RUDE.”

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Posted 5 years ago

“I am really not satisfied with this service. Even after calling the customer service and updating the phone number to contact stating my reasons, I am still facing the challenge. Should I start by saying I wasn't surprise considering how the lady that picked my call spoke to me now I'm being faced with this. I always order from Jumia but I hardly get an excellent service and trust me this might be my last with you guys. It's very stressful with you guys.”

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Posted 5 years ago

“In all sincerity Jumia need to train their staff on how to be professional, how to handle dissatisfied customers, how to speak to customers, generally customer service delivery is more than just picking calls. How can a customer care representative be rude to the extent of dropping my call. As if that wasn't enough same was done to my sister even I gave her the number to call and explain better with the item delivery. I am really not surprise at the attitude of staff and poor service delivery but disappointed because I decided to try again after I got a call from Jumia and was lied to that the services are better. I have spent over 45mins(International call) together speaking with different reps and pick up center just for an item of #3,000. Seriously this is crazy and unhealthy for a business. Believe me this is certainly the LAST and I will NEVER encourage anyone I know both locally and international to shop on JUMIA.”

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Posted 5 years ago

“Everything Jumia related is poooooooooooooooooooor! Jumia Food - terrible, Jumia shopping, heart wrenching, Jumia Global - scam! Anything Jumia can frustrate the hell out of you! Sometimes, I wonder if these guys are learners...it's like they're not sure of what they're doing!!”

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Posted 5 years ago

“I love Jumia because of their prompt delivery and the good return policy they offer for products that you want to return.”

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Posted 5 years ago

“I returned a phone on the 18th of last month (December 2018),and they have refused to refund my money since then.i have no phone and no money.jumia please refund my money.the phone had serious battery issues which was not supposed to be so since the battery was 5000mah.turns mtn numbers to Chinese numbers and the speaker makes weird noises.please give me my money jumia”

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Posted 5 years ago

“My complaint is about a delivery agent called St Peters at Gwagwalada pick up station. He was supposed to deliver my item before at my door step, he called that I should pick it at the junction to my house bit I tried telling him he was to bring it to me bit hr switched off his phone. I went to where he was and told him I wasn't happy with the arrangement and he ended up not giving me me item becos I told him because I didn't want trouble I would have told him to take it back to his office. He insisted he wants to see the trouble and drove off with my item and I went home without the Item. St Peters is a very rude and arrogant agent, he knows he cant be penalized that was why he behaved the way he did. I am not happy at all. Though, I called the customer care and they apologised.”

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Posted 5 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours

JUMIA Reviews