justanswer.co.uk Reviews

Name: justanswer.co.uk
Address: 440 N Barranca Ave, #7508, Covina, California
Rating: 1.21

1.2 Rating 224 Reviews

4 %

of reviewers recommend justanswer.co.uk

Company Reviews

Metrics

1.2

Based on 224 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

justanswer.co.uk 1 star review on 4th September 2023

Rhiannon

justanswer.co.uk 1 star review on 30th November 2022

C Francis

justanswer.co.uk 1 star review on 29th July 2022

Anonymous

Anonymous // 01/01/2019

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“Signed up for a 3 day trial which cost £5. Then on giving an answer took £50. Despite cancelling they have taken another £50. The answer I was given was wrong. Fraudsters.”

Helpful Report

Posted 9 months ago

“Asked a question for £1 then they took £30 without asking me I only had £34in my account to feed me nd my 2 kids till my next payment next Monday when I'm asking for refund just stopping chat really upset about this please please don't use this site thought they were helping me all they have done is leave me and kids destitute”

Helpful Report

Posted 9 months ago

“I have been charged £30 for last 4 months for a subscription I did not even know I had entered into! What an absolute scam!”

Helpful Report

Posted 9 months ago

“Got lured in to giving £1 which soon turned to £35 and the answer they provided was useless. That was bad enough but today I found out that they charged me another £35 , a month later for my membership . Apart from one poorly answered query, I have paid £ 70 for nothing . I never had any notification about the consequences of my ' signing' up to this elaborate scam.”

Helpful Report

Posted 9 months ago

“It's sad. I got great help with my problem and had an email saying I was being charged 15 pounds for the answer and 1 pound for a 3 day trial. No mention in the email about having to cancel the trial. I found out later that I was being charged 35 pounds a month. I was then told that it was not possible that I didn't know and had agreed to a membership (something that was useless to me). I threatened County Court and going to Which? magazine which is interested in scams, but it was only when they said they had a "We offer a 100% customer satisfaction guaranty, so if you’re not happy, we will give your money back." that I was able to get my money back by repeating it to them several times. For some reason they told me they had an excellent rating with the Better Business Bureau, which only covers US businesses and this appears to be UK company, or a branch of the US one. I asked why they told me that but they didn't respond. Again, my problem was solved fast and efficiently and I would have gladly used them again, but then it all fell apart.”

Helpful Report

Posted 9 months ago

“Same thing happened to me. Pay £1 to receive info. No info about any further payments. They signed me upto a monthly subscription without my permission. Scammers.”

Helpful Report

Posted 10 months ago

“They are scam. Beware!!!!!!!!!!!!!!!!! Thieves! They lure me to paying £5 for a doctor to answer my question. Two days later they charged me £38 for a membership I didn’t subscribe for, I called the customer support, the lady was rude and annoying, she wasn’t helpful one but. I regret putting in my card details for this useless site. I am utterly disgusted with the people that set up this site.”

Helpful Report

Posted 10 months ago

“I am extremely upset with the level of communication from your company! I was unaware that I was signing up to a membership and I have now paid £80 for a question that wasn't even answered correctly! I will warn people away from using your platform. It felt very underhanded and hidden in the small print.”

Helpful Report

Posted 10 months ago

“They are totally misleading people encouraging you to sign up to a free trial membership and you can cancel after a week, however if you ask a question you are not entitled to the free trial period?? They have been charging me on a monthly basis and I have only just noticed, my fault for not checking my account every month, but when you are ill these things get overlooked, I am so mad as I cannot afford to be throwing money at companies like this”

Helpful Report

Posted 10 months ago

“Very untrustworthy! I chatted about a medical condition. They asked me to give my medical history, which I did. They asked me to upload photos about my medical condition, which I did. Then, I kept waiting for an answer for hours. I kept sending them messages saying:”can you answer me?” Then they came back saying:”sorry the expert didn’t accept your query!” Log in again or call this number. They sent “Secure Link” to log in. However, when I logged in, The chat was still there, but my medical photos were not there. 2. I was not sure that I was talking to a genuine medical professional in the specialty he claimed, as he would take a long time to respond, and when he responds, his response would be like copy and paste. Basically, I paid £5 for this trial, but I could say that I not only lost my money, but also my medical photos, which I am not sure in which hands they would land and how they are going to use them? This is scary! Please, STAY AWAY!”

Helpful Report

Posted 10 months ago

“*****DO NOT USE THIS WEBSITE!!!!****** I asked a question, paid £5 for it. Thought it was the best fiver I've ever spent, the answer was good. HOWEVER! 3 days later, I got a notification from the bank saying they have tried to take £50 from my account. When I rang the bank, they said they have set up a reoccurring payment of £50 a month! Absolutely shocked!! DO NOT USE THIS WEBSITE!!!!!”

Helpful Report

Posted 10 months ago

“As with most of the negative reviews on here, I also signed up for the £5 trial period to ask a question of a solicitor. I should've just Googled the answer as it was so generic as to be vague! The solicitor if I wanted more information would cost tens of pounds to give more information. My membership was cancelled and thought no more until I received a text from the fraud department of my bank!! They had tried to take £50 from my account and thankfully my bank stopped it. When going online and speaking with an agent www.justanswer.co.uk/help/contact-us they were not that helpful! I kept asking for a confirmation email that the account had been cancelled to no avail. They tease you with the £1 or £5 offer but do not make it clear you are signing up to a subscription service. Avoid at all costs. One star is too generous!”

Helpful Report

Posted 10 months ago

“Beware, you think you are paying £5 Then they scam you for a further £38 Without approval. Sharp practice should be banned , this is nothing short of theft”

Helpful Report

Posted 10 months ago

“Sorry to say I just did not find the 2 people I interacted with, any more informed than I am! The first was a legal question and the issue was he was slow to respond and did not answer to completion. Suddenly the page said I had requested a phone call which I HAD NOT and also a 5 star review had been given to him, which I HAD NOT! I had a charge placed for £44 on my card and received a phone call which I did not answer. I complained by email to JA that night, who did reply the next morning to say the charge would not be applied so that was OK. The legal expert ended prematurely although did offer me some advice which he probably just Googled and copied and pasted! He also phoned despite me typing out, 'do not phone, I did not request this'! The 2nd expert was a medical one. He honestly did not know that much and I am sure he was also Googling! Again, responses were stretched out and I think they are told to do this by JA - it is a bit like these psychic lines! They keep you hanging so you will pay for a call or a monthly fee. They are not experts IMO. I had already cancelled my trial 3 days and lost one day as I felt I could not trust the company. They did write back and apologise for the experience.”

Helpful Report

Posted 10 months ago

“Paid as I thought for a £5 minute talk with a solicitor. Waited for ages and got a reply from receptionist. Took £5 from my account and then tried to obtain £50 without my permission. Luckily my bank spotted the request, contacted me and with my permission declined the unauthorised payment”

Helpful Report

Posted 10 months ago

“I wish I could give less than 1 star. This is a vicious misleading service. My partner used JustAnswer for a small legal matter and cancelled the membership right away. To our surprise we found that JustAnswer as been taking £50 on three occasions out of our account without our consent. I have now reported it to our bank. What a shock”

Helpful Report

Posted 10 months ago

“5£ and two days later They try to get 50 from my account Lawyers didn’t give me informations worth 1p”

Helpful Report

Posted 10 months ago

“I used JustAnswer for a small legal matter which should been only £5. Anyway I paid my £5 by card on line I didn’t apply for membership or set up direct debt it was supposed to be a one off. To my annoyance I found that JustAnswer as been taking £50 twice out of my account without my consent. I have now reported it to my banks fraudulent team. THIS IS OUTRAGEOUS !!! 😡🤬. I WOULD NOT ADVISE ANYONE TO USE THIS SITE, IT’S FRAUDULENT !!!!”

Helpful Report

Posted 10 months ago

“It's Fraud Just answers - doctors is completely fraud. They deducted 38pounds instead they mentioned as only 5ponds for online consulting. But now they deducted 38pounds with out informing. They suppose to inform regarding these terms while raising a request but they didn't. And there is no proper answering service. The just discuss want we are saying to them. There is not even 1% benefit from this service and lost my 38pounds. This is the way they do rob from people. Its really disgusting.”

Helpful Report

Posted 10 months ago

“I asked 1 question and did'nt realise that they would then charge me £50 a month, they have taken £500 from me for 1 question beware do not use this site”

Helpful Report

Posted 11 months ago

justanswer.co.uk is rated 1.2 based on 224 reviews