Login

Start Free Trial Are you a business? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

justanswer.co.uk Reviews

1.2 Rating 186 Reviews

5 %

of reviewers recommend justanswer.co.uk

Company Reviews

1.2

Based on 186 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how justanswer.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

justanswer.co.uk 1 star review on 4th September 2023

justanswer.co.uk 1 star review on 4th September 2023

justanswer.co.uk 1 star review on 4th September 2023

justanswer.co.uk 1 star review on 30th November 2022

justanswer.co.uk 1 star review on 29th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's Fraud Just answers - doctors is completely fraud. They deducted 38pounds instead they mentioned as only 5ponds for online consulting. But now they deducted 38pounds with out informing. They suppose to inform regarding these terms while raising a request but they didn't. And there is no proper answering service. The just discuss want we are saying to them. There is not even 1% benefit from this service and lost my 38pounds. This is the way they do rob from people. Its really disgusting.”

Posted 5 months ago

“I asked 1 question and did'nt realise that they would then charge me £50 a month, they have taken £500 from me for 1 question beware do not use this site”

Posted 5 months ago

“Im amazed at all the bad reviews on here, people obviously never read the terms before signing up, glad i didn't read these beofre i signed up, it clearly states when you sign up its a trial period then 50 a month after, unless you cancel which is very easy to do. They been a godsend for me in a long running legal battle I've had. The advice as been brilliant and if you pay extra they help with documents, if it wasn't for them i reckon i would have lost and saved me a fortune i was with lawyers prior who just send it each other letters and charge 300 pound a pop.”

Posted 6 months ago

“Scam scam scam!!!”

Posted 6 months ago

“I contacted JUSTANSWER seeking medical help. The neurologist I got was no way a real doctor. The way he asked questions were very unprofessional. I'm a medical student and I know the way he interacted with me is not how a doctor is taught to interact with patients. He didn't even seem to know English properly. At the end the advice he gave me was something even a toddler could give. Please be warned, it's a complete waste of time an money!”

Posted 6 months ago

“Be careful the charge you £50 every months even if you have finished with your simple enquiry.”

Posted 6 months ago

“As per other complaints I was led to believe I could get an appraisal for $5.00. Then I was charged a $65 membership fee. I asked for a refund which I never received. Be aware. This is a scam!”

Posted 6 months ago

“Lazy, bad solicitors on site. Also, beware of recurring subscription. They lure you in with a £5 trial and then charge you a £50/monthly charge. Awful. The high reviews are fake.”

Posted 7 months ago

“Just Answer flashed up when emailing Argos Live Chat about specifications of a laptop I was wanting to buy. Technician said she didn't know and would ask an expert to contact me. Just Answer flashed upon my phone screen and I had to pay £1.00 to register before getting advice which fine as they let me know. Information given was only partially correct and had to go elsewhere tobe given correct advice. Later JustAnswer took £30.00 from my bank account. They never told me they were going to do this or the sum of money they were going to take. Immediately cancelled subscription J Avoid this company at all costs.”

Posted 7 months ago

“ABSOLUTE SCAME , PAID £5 AND ASKED FOR ANOTHER £44 FOR A CALLBACK , AVOID THEM WILL REPORT THEM TO BANK FOR FRAUD”

Posted 7 months ago

“Avoid at all cost. I agreed to £5 for a 7 day trial and was then charged £43.68 for a so called solicitor who could not help. Then 3 days later they took another £35 and they have been taking £35 a month on my Credit card until I realised this and I have put a stop on it. We will see what happens now.”

Posted 7 months ago

“Very dissatisfied with the communication tried so many times to chat with someone about why after signing up for a trial and paying €5 for one week. 3 days later €29. Was deducted from my bank if only someone could please explain!!!!!!”

Posted 7 months ago

“Flipping scamming a****holes! Charged me £1 for a question the never answered and 6 months later realised they had been taking £35 from my account every month. Someone should make these thieves pay all this money back. Why is there even an option for 1 star? Where is the option for zero stars? They don’t make this clear on their website that you will be charged a hefty monthly subscription otherwise I wouldn’t sign up for this scam! I hope they die a painful death!”

Posted 7 months ago

“I was recently charged £30 for as part of JA's subscription terms. In their T&Cs, it clearly states 'You’ll first be charged when your 7-day trial ends' I initially used your service on 21st March 2023.The charge to my credit card was taken on 27th March (they certainly did not hang about!). This is only 6 days and I was not given the opportunity to cancel by the seventh day. I am extremely outraged and disappointed by their methods. To add insult to injury, the information given by their so called 'expert' was very wide ranging and ambiguous. At least they should let the customer decide what value this information represents. But I suppose, looking at the dissatisfied customers that have posted on review pages, they would probably be bankrupt. IMO it is not immediately apparent that the subscription will be taken from the customer so quickly, nor is there any notification. I regard it as a shady and dishonest way to operate and very likely the only reason the company still exists!”

Posted 7 months ago

“Paid by Debit £1 decide not to speak to an advisor then clicked cancel, that did not work. emailed them had an irrelevant immediate reply clearly nobody read my message. Blocked debit at my bank though they advise sometimes companies then take payments using a different i.d. and having a new debit card will not prevent access to my account.I assume just answer.co.uk is seperate company from justanswer.com. Debit card on internet never again!”

Posted 8 months ago

“They do not use solicitors - just people giving poor advice. Steer clear.”

Posted 8 months ago

“Charged £50 a month out of bank, very scrupulous £5 first charge and not clear at all it then takes £50 a month. Contacting my credit card company. BEWARE”

Posted 8 months ago

“This company entices you with a £5.00 trial period, but charges you £50.00 per month membership fees you are not aware of. I thought I was savvy, but they got me hook, line and sinker! I cancelled my "membership" and they confirmed it was done. The next day there was a £50.00 charge on my bank account. I messaged them and asked them to refund my charge. They said the amount was not taken from my account. I went back and the amount was not there. Gaslighting at it's very best! Avoid this site. They charge you by stealth.”

Posted 8 months ago

“They are obviously a dirty scum bag of a robbing company obvious as l now have read the shxt reviews charge you £5 for an answer which l was willing to pay and have just found out today they have been taking £50 for the last two months dirty bar stewards do not trust , l used PayPal obviously thinking l was protecting myself not a chance fooook ing scumbags low lifers”

Posted 8 months ago

“The company appears to have many unsatisfied customers as their clients appear to be wrongly putting up reviews for others with similar sounding names. It's a disgrace.”

Posted 8 months ago

«
1
2
...
3
4
5
6
7
»

justanswer.co.uk is rated 1.2 based on 186 reviews