Login

Start Free Trial Are you a business? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

justanswer.co.uk Reviews

1.2 Rating 192 Reviews

5 %

of reviewers recommend justanswer.co.uk

Company Reviews

1.2

Based on 192 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how justanswer.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

justanswer.co.uk 1 star review on 4th September 2023

justanswer.co.uk 1 star review on 4th September 2023

justanswer.co.uk 1 star review on 4th September 2023

justanswer.co.uk 1 star review on 30th November 2022

justanswer.co.uk 1 star review on 29th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I read an advert about Justanswer I had never heard of them before so I contacted and I was charged £5 I didn't mind paying that for an answer but next on turn my question went to a solicitor I messaged quickly to cancel but they ignored it and went on to write the answer and charged me £43 I was so upset because they had taken my last money even though I had cancelled . Its a clever way to get money because once they have bank details the money is gone within seconds. Don't make the mistake I made.”

Posted 4 months ago

Hello, Thank you for the opportunity to assist you. I apologize for your experience. I can verify that your membership has been turned off so you won't see any recurring billing. Please reach out if you need further assistance. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 2 months ago

“Scam, be careful. They tried to charge me £35”

Posted 4 months ago

Hello Subba, I apologize for the delay in responding to you. Unfortunately, I'm not able to locate your account with the information that you've provided here. If you still need assistance, please reach out through my contact information. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 2 months ago

“I am shocked to deal with such horrific service and despicable experience. I do not know how they are legally working. They asked if I want advice, I clicked yes, and afterwards they inform me is £50. I called within 30 seconds and cancelled the "membership" with their advisor, it has been confirmed cancelled, it is cancelled on the order history but for the last 2 months they still charge my credit card. I would never use them and do not recommend to anyone.”

Posted 4 months ago

Hello Adrian, I apologize for the delay in responding to you. Unfortunately, I'm not finding your account with the information that you've provided here. Would you please reach out through my contact information so we can make this right for you? Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 2 months ago

“It's a scam....and if you see positive reviews don't fall for it, it's all made up. They tried to scam me for £50 , as they had my debit card details and used it to try n debit my account. Fortunately I was saved, my bank blocked my debit card assuming it's fraud. Bloody scammers!!!”

Posted 4 months ago

Hello, I apologize for your experience. Our system will continue to bill customers for their membership so that they don't lose out on the benefits of their membership. I've cancelled your membership to prevent any further charges to your account. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 2 months ago

“I have seen a lot of negative reviews, but my experience was positive. "Just answer" do upsell - The total cost was £38.60, but I received a phone call from a GP within 20 mins - Highly recommended”

Posted 4 months ago

Hi David, Thank you for sharing this! We're always glad to hear about good experiences. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 2 months ago

“They took £5. For a trial that they said they would refund . They didn’t refund me . They wanted to speak on the phone at a cost of £44.00 I refused and said I want to cancel . I haven’t heard from them sinse . This has taught me never to give bank details online . I hope they get caught . Very nasty individuals . BEEARE.”

Posted 4 months ago

Hello, I apologize for your experience on JustAnswer. I see that you have received the refunds you requested. Please reach out if you need further assistance. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 2 months ago

“Charged £40.00 for one question. Initially say they will charge £1.00 but end up paying £40.00. Complete rip off .”

Posted 4 months ago

“Scammer. Hidden fees. Be aware.”

Posted 4 months ago

“Signed up for a 3 day trial which cost £5. Then on giving an answer took £50. Despite cancelling they have taken another £50. The answer I was given was wrong. Fraudsters.”

Posted 4 months ago

“Asked a question for £1 then they took £30 without asking me I only had £34in my account to feed me nd my 2 kids till my next payment next Monday when I'm asking for refund just stopping chat really upset about this please please don't use this site thought they were helping me all they have done is leave me and kids destitute”

Posted 4 months ago

“I have been charged £30 for last 4 months for a subscription I did not even know I had entered into! What an absolute scam!”

Posted 4 months ago

“Got lured in to giving £1 which soon turned to £35 and the answer they provided was useless. That was bad enough but today I found out that they charged me another £35 , a month later for my membership . Apart from one poorly answered query, I have paid £ 70 for nothing . I never had any notification about the consequences of my ' signing' up to this elaborate scam.”

Posted 5 months ago

“It's sad. I got great help with my problem and had an email saying I was being charged 15 pounds for the answer and 1 pound for a 3 day trial. No mention in the email about having to cancel the trial. I found out later that I was being charged 35 pounds a month. I was then told that it was not possible that I didn't know and had agreed to a membership (something that was useless to me). I threatened County Court and going to Which? magazine which is interested in scams, but it was only when they said they had a "We offer a 100% customer satisfaction guaranty, so if you’re not happy, we will give your money back." that I was able to get my money back by repeating it to them several times. For some reason they told me they had an excellent rating with the Better Business Bureau, which only covers US businesses and this appears to be UK company, or a branch of the US one. I asked why they told me that but they didn't respond. Again, my problem was solved fast and efficiently and I would have gladly used them again, but then it all fell apart.”

Posted 5 months ago

“Same thing happened to me. Pay £1 to receive info. No info about any further payments. They signed me upto a monthly subscription without my permission. Scammers.”

Posted 5 months ago

“They are scam. Beware!!!!!!!!!!!!!!!!! Thieves! They lure me to paying £5 for a doctor to answer my question. Two days later they charged me £38 for a membership I didn’t subscribe for, I called the customer support, the lady was rude and annoying, she wasn’t helpful one but. I regret putting in my card details for this useless site. I am utterly disgusted with the people that set up this site.”

Posted 5 months ago

“I am extremely upset with the level of communication from your company! I was unaware that I was signing up to a membership and I have now paid £80 for a question that wasn't even answered correctly! I will warn people away from using your platform. It felt very underhanded and hidden in the small print.”

Posted 5 months ago

“They are totally misleading people encouraging you to sign up to a free trial membership and you can cancel after a week, however if you ask a question you are not entitled to the free trial period?? They have been charging me on a monthly basis and I have only just noticed, my fault for not checking my account every month, but when you are ill these things get overlooked, I am so mad as I cannot afford to be throwing money at companies like this”

Posted 5 months ago

“Very untrustworthy! I chatted about a medical condition. They asked me to give my medical history, which I did. They asked me to upload photos about my medical condition, which I did. Then, I kept waiting for an answer for hours. I kept sending them messages saying:”can you answer me?” Then they came back saying:”sorry the expert didn’t accept your query!” Log in again or call this number. They sent “Secure Link” to log in. However, when I logged in, The chat was still there, but my medical photos were not there. 2. I was not sure that I was talking to a genuine medical professional in the specialty he claimed, as he would take a long time to respond, and when he responds, his response would be like copy and paste. Basically, I paid £5 for this trial, but I could say that I not only lost my money, but also my medical photos, which I am not sure in which hands they would land and how they are going to use them? This is scary! Please, STAY AWAY!”

Posted 5 months ago

“*****DO NOT USE THIS WEBSITE!!!!****** I asked a question, paid £5 for it. Thought it was the best fiver I've ever spent, the answer was good. HOWEVER! 3 days later, I got a notification from the bank saying they have tried to take £50 from my account. When I rang the bank, they said they have set up a reoccurring payment of £50 a month! Absolutely shocked!! DO NOT USE THIS WEBSITE!!!!!”

Posted 5 months ago

“As with most of the negative reviews on here, I also signed up for the £5 trial period to ask a question of a solicitor. I should've just Googled the answer as it was so generic as to be vague! The solicitor if I wanted more information would cost tens of pounds to give more information. My membership was cancelled and thought no more until I received a text from the fraud department of my bank!! They had tried to take £50 from my account and thankfully my bank stopped it. When going online and speaking with an agent www.justanswer.co.uk/help/contact-us they were not that helpful! I kept asking for a confirmation email that the account had been cancelled to no avail. They tease you with the £1 or £5 offer but do not make it clear you are signing up to a subscription service. Avoid at all costs. One star is too generous!”

Posted 5 months ago

«
1
...
2
3
4
5
6
»

justanswer.co.uk is rated 1.2 based on 192 reviews