Karen Millen Reviews

Name: Karen Millen
Rating: 1.34

1.3 Rating 519 Reviews

6 %

of reviewers recommend Karen Millen

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Metrics

1.3

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

Anonymous

Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is so disappointing that my favourite brand is not the same anymore...The quality of clothes and styles are very bad, I miss the times when it was not part of Bohoo....decided to stop buying KM, even with the price being affordable...”

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Posted 5 years ago

“Bought a coat on sale, and was totally in chok when it arrived. There quality is really getting worse then ever! It used to be one of the Best qualitys and design for Young girls who wanted to look Nice and classy. But the materiales and taylor-job is so bad that Its laughable. It looks like something made in a cheap fabric in china. I Will Never ever spent my money there again. Its over for me. The one that used to have a closet full!”

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Posted 5 years ago

“Always loved Karen Millen before. Absolutely liked earlier everything , it was absolutely BEST, but now it`s usual market clothes, but under name of KAREN MILLEN. Absolutely awful and cheap. Not like the original Karen Millen. So disappointed. I have no place where could buy nice and quality clothes. How could Karen Millen sell her BRAND so unprofessional people without any sence of taste. I am crying...!!!”

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Posted 5 years ago

“Bought an expensive fur coat thru online and paid for a specific next day delivery service, and waited for it next morning and then to 3rd day but never came, but still been very patience and waited until 10days, and the item ordered keep going back to sender, request for refund but couldnt give any refund, so I pgoned my card issuer bank and got them sorted and refunded by the bank instead, very bad service, dont buy from it online is it looks fraudulent.”

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Posted 5 years ago

“I have shopped in Karen Millen for the last 7 years.... treating myself to really well made, well fitting, beautiful garments. I was a Karen Millen Black Card Customer. I even purchased 3 mother of the bride dresses over the years, which were all just superb and a pleasure to wear, making me feel so good, worth every penny. I’m am TOTALLY and UTTERLY DISGUSTED with the quality of the garments they are now providing under the heading of “Karen Millen”. They have totally cheapened the brand to the point where I will never never order from there again ...... Boo hoo should not be using the Karen Millen Brand to sell cheap and nasty garments....this company Also make it very difficult to return items, unlike the original Karen Millen.... Love the torn up bag picture in a previous review.... it totally sums up how I feel too! Very disappointed Karen G”

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Posted 5 years ago

“I used to buy Karen Millen outfits for years... it was my favourite beloved brand, half my wardrobe is from KM. Above all the quality of clothes was exceptional! All the clothes were so stylish elegant and long lasting. Prime quality finest styles. Sadly after the Bohoo has taken over the new owner ruined this fine product and now the clothes are shocking bad. The quality is poor, clothes aren’t fine elegant ... it’s completely different product that they are selling absolutely nothing but nothing to do with actual Karen Millen style and quality. You may get lucky as the km website under new management still might have few items from the original KM. Overall im deeply heart broken KM is gone. One may like the new KM products ( not me) but don’t get fooled this are not real KM standards!!”

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Posted 5 years ago

“The quality is no longer as good as it use to be. I returned a couple of items, it was straight forward and I recieved my refund.”

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Posted 5 years ago

“I just spent 4.5 hours of my day trying to rid the Karen Millen coat I bought, of the black soot it is shedding like dandruff. I spent hundrends of pounds on it, only to find out how cheaply it is made at my expense, literally. The material (some type of fake leather) has cracked and it's dripping everywhere like a sticky black soot. It then stuck to the tiled floor when hoovered, so I spent additional 1.5 hours hoovering and washing the floors. I'm never buying another thing from Karen Millen ever again. You should burn in hell for what you put me through.”

Helpful Report

Posted 5 years ago

“The worst customer service ever! We ordered a dress (150EURO) online in july 19 and returned it, because it didnt fit well. Its december now and we still didnt received any refund. We wrote a bunch of mails regarding this and we never received an answer! SCAMMERS!”

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Posted 5 years ago

“If I could give 0 stars I would! Used KM for many years and now have to fight to get a refund. Ordered item in sept and returned after 1st Oct so no doubt my item has been resold by new company but now I have to go to liquidators for my money back. Surely they shouldn’t have accepted my order and return if they weren’t going to refund?? Absolute joke KM”

Helpful Report

Posted 6 years ago

“I’ve recently bought 3 jumpers and one top. I wasn’t happy with the quality and top wasn’t my size, I asked from support team if I can return that and get refund and they said yes sure and it’s very easy. I have done exactly same that they told me more than two weeks and I have not received any email or refund and when I contacted them they just telling me Karen Millen Australia is now in administration and is under the control of Deloitte administrators. And no one answering what happened to my purchase and refund?? This is really terrible and annoying!!!!!”

Helpful Report

Posted 6 years ago

“I ordered online for a size 10. They sent me size 14. It is very very frustrating. Never to buy again from KM. They have also the worst customer service. And to exchange, u have to return then reorder. Meaning pay for shipment again! They did not respond to my e-mail.”

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Posted 6 years ago

“Very weak customer service. Still after a month I havent receieved the refund for my returned item. Every time I call them they reply our warehouse is very busy and they still couldnt deal with your refund. Definately wont buy anything online from them again”

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Posted 6 years ago

“lovely clothes can where year after year. do good sizes xs onwards christine”

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Posted 7 years ago

“Very long delay on a refund and unfortunately I wont be using Karen Millen again even though the product was of an exceptional quality. Such a shame. I even had to chase the refund!”

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Posted 7 years ago

“Prompt delivery”

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Posted 7 years ago

“Found the perfect shoes for my dress, really comfortable as well as being gorgeous. The promotion made them a fantastic buy - can't wait to wear them!”

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Posted 7 years ago

“Absolutely love the product I bought. Very quick delivery and they even source an item that is no longer in the warehouse in a store. Great service!”

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Posted 7 years ago

“Great design and cut which will transform every woman to a lady.”

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Posted 8 years ago

Karen Millen is rated 1.3 based on 519 reviews