Karrimor Reviews

Name: Karrimor
Rating: 4.08

4.1 Rating 6,505 Reviews

76 %

of reviewers recommend Karrimor

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4.1

Based on 6,505 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email

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Karrimor 1 star review on 28th March 2023

Anna Silsby

Anonymous

Karrimor 1 star review on 13th April 2022

Lyndon Bushnell

Karrimor 5 star review on 12th February 2020

Dorothee Therrien

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not delivered”

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Posted 8 years ago

Hi, Sorry to hear this. Your order is due for delivery today. Sorry for any inconvenience caused Kind regards Karrimor

Posted 8 years ago

“Excellent products Great prices Fast delivery”

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Posted 8 years ago

“I was asked to write this review by Karrimor. Normally I would try to say nice things when writing my review. In this case, as I havent received my order yet, I am finding it hard to be positive. If and when my order arrives, I'm sure I will love the things I have ordered. Overall, I think it would be a good idea to wait until the customers have their orders, before pestering them for a review. Today, I have been asked to revise the review as my (non delivery) issue has been resolved acccording to Karrimor Well, actually I still dont have my order, so the review still stands. I must say I am getting a tad annoyed with Karrimor. This is the second time they have asked me to write a review, without bothering to see I have received the goods first. AS my hero Homer would say 'DOH!'”

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Posted 8 years ago

Hi, Thank you for your feedback, Your order is due for delivery today and we hope everything was received is satisfactory. Kind regards Karrimor

Posted 8 years ago

“A good price speedy delivery and the product is as described so all is fine”

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Posted 8 years ago

“I'm very happy about your service time to time i got update also delivery service is very good Thank you”

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Posted 8 years ago

“I'm very pleased with my purchase. (Walking sandals in raspberry) now thinking of buying the same in black. Love them.”

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Posted 8 years ago

“Really efficient service and items were as described, no issues”

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Posted 8 years ago

“This was just the rucksack I was looking for”

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Posted 8 years ago

“Je suis entièrement satisfait par le matériel de randonnée Karrimor, léger, fiable et durable exactement ce que je recherche pour mes treks”

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Posted 8 years ago

“Walking sandals dispatched quickly and kept up to date on progress. Sandals were as seen online. Only needed one pair so need to return one pair. Disappointed that unlike most other online purchases return postage is the customers responsibility.”

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Posted 8 years ago

“I ordered two items on Monday pm, and had them delivered to me in Dublin on Thursday!”

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Posted 8 years ago

“Still waiting for confirmation of my delivery to store??”

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Posted 8 years ago

Hi, We believe you have now collected the order and are in receipt. Sorry for any inconvenience caused Kind regards Karrimor

Posted 8 years ago

“Very pleased with order”

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Posted 8 years ago

“I ordered. I was kept informed. It was delivered.”

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Posted 8 years ago

“Easy ordering ,and a quick delivery as always great service”

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Posted 8 years ago

“Ordered one day and the goods arrived 2 days later”

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Posted 8 years ago

“Karrimor sell online through Sports Direct. Their website had a flaw which prevented it from adopting my Paypal post code, and instead they posted to a different post code. There are many roads with the same name in UK, they are only distinguished by their post code, the name of the town or Borough is not read by couriers. So the conflict of town and post code was not recognised. The recipient, whoever he was, has never answered my letters, so my order was lost. As no phone contact is possible, the courier could not be re-directed in time, at a weekend. This inability to contact a courier quickly is not peculiar to Sports Direct, and in any event, when I finally reached the courier Hermes via email, they declined to investigate my complaint, as Sports Direct and not I, was their customer. I believe that this problem too, is not unique to Hermes. In a series of email exchanges the following week, Sports Direct first pointed to their terms and conditions which - apparently, I have still not seen them, and have found no way of viewing them - put the responsibility for checking that your correct address and post code are carried forward, onto you. But later Sports Direct accepted that the software flaw exists, and undertook to investigate and correct it. They then also refunded my payment. At no point did I have any contact with Karrimor, all my exchanges were with Sports Direct. After reading Wikipedia, I find that the company Karrimor no longer exists. Only the brand name survives, and that is owned entirely by Sports Direct. So, after some emails with Sports Direct, I was treated fairly in the end. And I have at the request of Sports Direct, revised this review. Although the review website seems to have a fault too, because now ratings of Very Poor, Poor and Average, are all displayed simultaneously, despite all my efforts. The moral is that we all have to remain vigilant online, and verify that every piece of information that we enter, does actually get carried forward, because errors can occur, perhaps not visible onscreen. We have to scrutinise the confirmation-of-order email that they send to us, and scroll down and read every line. In the case of Sports Direct's confirmation emails, this means hitting Page Down several times before your address and order details appear.”

Helpful Report

Posted 8 years ago

Hi, Very sorry to hear this. I can confirm that a full refund has been issued on your order on the 04/04/17 & will take up to 5 working days to show in your account. Please accept my apologies. Kind regards Karrimor

Posted 8 years ago

“goods as described - fitted well. good delivery service and emails to advise when delivery expected ongoing.”

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Posted 8 years ago

“The boots were uncomfortable so I took them to Sports Direct and chose another pair of Karrimor boots which were more expensive (even though online they show as cheaper than the boots I had ordered). I exchanged them but felt I was overpaying for both delivery and the cost of the boots.”

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Posted 8 years ago

“My order was incomplete. I have sent you an email but as yet there has not been a reply. Can you advise.”

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Posted 8 years ago

Hi, Very sorry to hear this. Please confirm what was missing for me to assist. Kind regards Karrimor

Posted 8 years ago

Karrimor is rated 4.1 based on 6,505 reviews