Keto-Mojo Reviews

Name: Keto-Mojo
Rating: 4.67

4.7 Rating 16,085 Reviews

92 %

of reviewers recommend Keto-Mojo

4.7

Based on 16,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Keto-Mojo:

The ketone and blood glucose monitoring system FDA approved for kickass ketonians.

Visit Website

Phone:

800.513.1965

Email:

support@keto-mojo.com

Location:

952 School Street, Suite 212Napa, California 94559FDA REG: 10055466

Keto-Mojo 5 star review on 15th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Discontinuing support products for original meters seems poorly planned and in the interest solely of KM’s bottom line with an entirely new system when much of our country and the world is financially depressed and struggling. This is why I rated the company a 2.”

Helpful Report

Posted 4 years ago

“The machine doesn’t sync to the app and some of the glucose strips came out empty when I opened them to use them also it give different readings by a huge difference in numbers when testing couple time after each time”

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Posted 4 years ago

“Not very helpful when I reached out for help via chat. It was outside of business hours.”

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Posted 4 years ago

“Not happy with the change”

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Posted 4 years ago

“What a disappointment.”

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Posted 4 years ago

“Ordered the Ketone strips and rec'd the Glucose strips instead. Had to wait another 4-5 days for ketone strips to arrive.”

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Posted 4 years ago

“IMHO, this device and stirps are less trustworthy than my previous version and strips. I had this device for the last few weeks, and in my first box of strips, 13 of the glucose strips errored, were way off on the numbers, or would not draw in my blood sample at all as did 6 of the keystone strips. In several cases, there was extra coating in the tip of some of the strips, which appears to be an issue as well. At a dollar or so per stip, this will be a really expensive use case. The app is not displaying readings as expected. The strip packaging far less desirable than the previous method, but it is what it is. I guess I may need to return this unit for my old one.”

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Posted 4 years ago

“The good news: new pricing for strips is terrific. The bad news: packaging and use of new strips and new testing device a big step backwards”

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Posted 4 years ago

“Having problems with opening the new sttips! And have several stripes out just 5 opened so far be defective or just partial therefore...unusable! Not happy! I have not yet contacted Keto MOJO to report this so hopefully they will reach out.”

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Posted 4 years ago

“The meter is not accurate. Instructions are poorly written. The app stinks. None of the employees know what they are doing. Plus many other product issues.”

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Posted 4 years ago

“I have emailed you several times to be given an address as to where I can return the mojo unit and the only address I have is the back to the future to recycle my old one. In all actuality I would be very happy if I could send the new one back to you in exchange for new Ketosis blood tabs so I can use my original unit. Having never received a useful reply from you, I would so appreciate an answer and final conclusion to this. You have almost used up the 30 day to return ( which is what your trying to do). so I need an answer ASAP”

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Posted 4 years ago

“I am still mad that I had to purchase the newer model of the Mojo meter, because you produced a new model and I couldn't get the test strips any more. There was nothing wrong with the old model, but I was forced to purchase the newer one.”

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Posted 4 years ago

“The Bluetooth connection is slower than the previous one. The strips package individually are the worst. A lot of work to open and triplicate the garbage. It was not a good experience for me”

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Posted 4 years ago

“I “upgraded “ to the plus model. I don’t like the way the strips are packaged. They’re hard to get open and access the test strips promptly. I want to sync with Carb Manager. So I inquired, but wasn’t contacted by your company with an answer. I like the original device better so far.”

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Posted 4 years ago

“No express shipment options. Took over a week to get to Ariz! Also, no longer available thru Amazon!”

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Posted 4 years ago

“I decided to take advantage of the trade-in. Mistake...go to this page, fill out this form...strange...no way to send the form to you. So I contact customer service and have them assist me. Ok. Now I receive the package, no return envelope, contact customer service AGAIN...still waiting for the return envelope (It's been almost 2wks) :(. Then I get the thrill of the "up-grade" and test strips in individual create more trash packets I have to cut open, gee thanks. I missed the date set up and now living with the month of August in November. Apparently, you all forgot that a lot of your customers 1) don't use smartphones/BlueTooth. 2) are not tech-savvy 20 yr olds 3) don't want to create any more garbage (individual packets) than we have to 4) and don't want to have to run accuracy tests...oh, yes, thanks for the keep the box advice on the video I watch TWO DAYS AFTER I THREW IT OUT. Then there is your new and "improved" case. When I open it, I never know where my little bottles will be, are they still be in their pocket or will they jump out and roll around. And it's odd to have the meter upside down so to speak. You couldn't put the velcro closure for one of the little pockets to enclose the test bottles? The only reason I "up-graded" was because you told me the other test strips were being discontinued. I am sure by now you have guessed I am not happy with Keto-Mojo.”

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Posted 4 years ago

“The new machine is terribly confusing amd the strips are packaged horribly!!”

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Posted 4 years ago

“I purchased some new glucose metering sticks. Apparently, they were the wrong ones, so I called support and left a message. Three-hours later, I called again. Then I go to look at my email and find a message from them. It seemed cowardly to send me an email instead of calling me directly to discuss the problem.”

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Posted 4 years ago

“What you think is clean web design light gray is largely invisible to folks with doabetic eye changes. If you don't want us as customers just let us know.”

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Posted 4 years ago

“I had previously submitted a ? regarding a set of ketone strips accuracy. I explained my daily testing regimen. Same time etc. I was basically told to do what i had been doing. That veing cinstitent regimine and to Purchase a test kit. I didnt want to spend my money proving your oroduct was faulty. So i used the strips and got the readings basically ignoring them. When I received the new order I still had one old strip. It tested .2. I recalibrated a new strio and it immediately following the .2 I got a .5 reading. Makes me wonder uf any of it is accurate. I find myself using it and the glucose strios less & less. .”

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Posted 4 years ago

Keto-Mojo is rated 4.7 based on 16,085 reviews