Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,235 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,235 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on the 14th September and have not received it despite chasing a few times. I was initially told it had been shipped to America in error. Then I was told it had been dispatched. Today I have been told they are awaiting payment. Please refer to the email chain and you will see the sequence of events. I have now asked to cancel my order. Very disappointed as I really liked the coat but have no idea when or if it will ever arrive. Very poor customer service.”

Helpful Report

Posted 9 months ago

Hi Debbie, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Kilkenny Design. We deeply apologize for the inconvenience caused by the delays and miscommunication regarding the delivery of your order. This is certainly not the level of service that we strive to provide to our valued customers like yourself. We understand your disappointment and frustration, especially considering your fondness for the coat that you ordered. We have responded to you in the email chain in regards to the custom charges applied to your order. Thank you for your patience and for bringing this matter to our attention. Warm regards, Kilkenny Design Team

Posted 9 months ago

“Very satisfied with a prompt service.”

Helpful Report

Posted 9 months ago

Hi There, Thank you so much for your wonderful 5-star rating of Kilkenny Design! We greatly appreciate your kind words and the time you took to share your experience with us. Providing our customers with a seamless and efficient experience is one of our top priorities, and it's always gratifying to know that we've met your expectations. . We look forward to serving you again soon, and please don't hesitate to reach out if there's anything else we can assist you with. Kilkenny Design Team!!

Posted 9 months ago

“I always find Kilkenny Shop a great place to find something special for a gift or for the home.”

Helpful Report

Posted 9 months ago

Dear Gerardene, Thank you so much for your phenomenal 5-star rating of Kilkenny Design! We truly appreciate your loyalty as a customer and are absolutely delighted to have had the opportunity to serve you. Thank you for choosing Kilkenny Design, and we can't wait to welcome you back soon for another delightful shopping experience! Kilkenny Design Team!!!

Posted 9 months ago

“Happy with purchases but discount offered excludes certain brands, took a while to figure that out and once I got that discount free delivery (over €89) disappeared. Bit annoying as the website did not say either/or”

Helpful Report

Posted 9 months ago

Hi there, Thank you so much for your 4-star rating for Kilkenny Design! We are thrilled to hear that you are happy with your purchases. Your feedback is invaluable, and we will work towards improving our website to provide better clarity on these terms. Thank you again for choosing Kilkenny Design, and we hope to serve you even better in the future. Kilkenny Design Team

Posted 9 months ago

“I was on holiday from NZ when I visited the store in Ireland.Very helpful staff who saved me money but giving me the option of buying online when I was in the store which saved me so much postage. The beautiful blanket arrived home before I did. Thank you so much :-)”

Helpful Report

Posted 9 months ago

Thank you so much for your amazing 5-star rating, Nicola! We greatly appreciate your kind words and we're thrilled to hear about your wonderful experience at Kilkenny Design. We're glad that our helpful staff was able to assist you during your visit and provide you with the option of buying online, ultimately saving you on postage fees. It's fantastic to know that your beautiful blanket arrived safely at your home even before you did. We're truly grateful for your support and we look forward to serving you again in the future. Thank you once again! :-)

Posted 9 months ago

“Lovely range of stock items in using homewards, clothing, jewellery, wellness and beauty. Customer Service is at a high standard, especially when dealing with returns. Very prompt delivery service also.”

Helpful Report

Posted 9 months ago

Dear Eimear, Thank you for taking the time to rate Kilkenny Design with 4 stars! We truly appreciate your positive feedback and support. We're delighted to hear that you found our range of stock items lovely, covering various categories such as homewares, clothing, jewellery, wellness, and beauty. Ensuring a high standard of service is paramount to us, and we're glad it reflected positively in your experience. Once again, thank you for your kind words and support. We look forward to serving you again in the future! Kilkenny Design Team

Posted 9 months ago

“Great product and exceptional delivery time given the destination is on another continent.”

Helpful Report

Posted 9 months ago

Dear John, Thank you so much for taking the time to rate us with five stars! We greatly appreciate your feedback and are thrilled to hear that you had a wonderful experience with Kilkenny Design. We're delighted to know that you were satisfied with our products and the exceptional delivery time, especially considering the distance to your destination on another continent. Once again, we sincerely appreciate your support and highly value your feedback. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. Kilkenny Design Team!!

Posted 9 months ago

“Excellent product, excellent service. Shipping to U.S.A. was simple, and quick.”

Helpful Report

Posted 9 months ago

Thank you so much for your glowing 5-star review of Kilkenny Design! We really appreciate your kind words and we are thrilled to hear that you had an excellent experience with us. We take great pride in providing top-notch products and exceptional service to our customers, no matter where they are located. I We look forward to serving you again soon and providing you with more excellent products and service. Thank you once again for your support! Kilkenny Design Team!!!

Posted 9 months ago

“Great service, in shop assistance excellent, prompt digital receipt and return.”

Helpful Report

Posted 9 months ago

Dear Sally, Thank you so much for your 5-star rating and wonderful review of Kilkenny Design! We greatly appreciate your kind words and feedback. It's fantastic to hear that you had a fantastic shopping experience with us. We're thrilled that our in-shop assistance was excellent and that you found our service to be great. It's always our goal to provide prompt service and ensure customer satisfaction. Once again, thank you for your support and for taking the time to share your positive experience. We look forward to welcoming you back to Kilkenny Design soon! Kilkenny Design Team!!!

Posted 9 months ago

“The delivery was quick. The products are great. Wish the have more selection of colours.”

Helpful Report

Posted 9 months ago

Thank you so much for your excellent 5-star rating of Kilkenny Design! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Your feedback is invaluable to us, and we take your suggestion of having more selection of colors seriously. Once again, thank you for choosing Kilkenny Design. We look forward to serving you again in the future!

Posted 9 months ago

“Speedy delivery and good value”

Helpful Report

Posted 9 months ago

Hi There, Thank you so much for your fantastic 5-star rating of Kilkenny Design! We truly appreciate your kind words and continued support as a loyal customer. We're delighted to hear that you were pleased with our speedy delivery and found our products to be of good value. Once again, thank you for choosing Kilkenny Design and for taking the time to share your positive experience. We look forward to serving you again in the future. Kilkenny Design Team!!!

Posted 9 months ago

“As always very easy to buy on line and delivered promptly with excellent packaging as I bought 3 pictures with glass and nothing damaged”

Helpful Report

Posted 9 months ago

Dear Rose, Thank you so much for your fantastic 5-star rating of Kilkenny Design! We are especially glad that your recent order, which included three delicate pictures with glass, arrived promptly and in excellent packaging, without any damages. Your continued support means the world to us, and we look forward to serving you again in the future. Thank you again for choosing Kilkenny Design!

Posted 9 months ago

“I purchase a number of items online. They arrived very quickly. I contacted customer service about returning one item, they were very helpful. In the end I happened to be able to get instore to do the exchange and the girls couldn't have been more helpful.”

Helpful Report

Posted 9 months ago

Hi Lisa, Thank you so much for taking the time to leave a 5-star rating for Kilkenny Design. We truly value your feedback and are thrilled to hear about your positive experience with us. We are dedicated to providing excellent customer service and ensuring a seamless shopping experience, both online and in-store. We are delighted that your items arrived quickly and that our customer service team was able to assist you with your return. It's wonderful to hear that our in-store staff went above and beyond to help you with your exchange. We strive to create a welcoming and helpful environment for all our customers, and it's fantastic to know that our girls made your experience even better. Thank you again for choosing Kilkenny Design, and we look forward to serving you again in the future. Best regards, Kilkenny Design Team

Posted 9 months ago

“Great selection of products.Very prompt service”

Helpful Report

Posted 9 months ago

Thank you so much for giving Kilkenny Design a fabulous 5-star rating! We truly appreciate your feedback and are delighted to hear that you found our selection of products to be great. We look forward to assisting you again in the future! Kilkenny Design Team!!!

Posted 9 months ago

“Lovely product and a fast delivery, satisfied with the experience.”

Helpful Report

Posted 9 months ago

Thank you, Ewa, for your 4-star rating of Kilkenny Design! We appreciate your feedback and are glad to hear that you found our products lovely and enjoyed a fast delivery. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again! Kilkenny Design Team!!!

Posted 9 months ago

“Very quick delivery, packaged well. The necklace I ordered looked even better in person ! Would order again :)”

Helpful Report

Posted 9 months ago

Hi There,Thank you so much for taking the time to rate our store, Kilkenny Design, with five stars! We truly appreciate your feedback and are delighted to hear that you had a positive experience with us. We are especially glad that you were satisfied with our services, including the very quick delivery and well-packaged item. We are committed to providing exceptional products and service, and your feedback encourages us to keep up the good work. Once again, thank you for choosing Kilkenny Design. We look forward to assisting you again in the future! Kilkenny Design Team!!

Posted 9 months ago

“Great to deal.with, so easy and sometimes with money off. Delivery is very prompt.”

Helpful Report

Posted 9 months ago

Thank you so much, Karen, for your fantastic 5-star rating of Kilkenny Design! We really appreciate your kind words and are thrilled to hear that you had such a positive experience with us. Thank you again for your support, and we look forward to serving you again soon!

Posted 9 months ago

“Great experience 😃👍”

Helpful Report

Posted 9 months ago

Hi There, Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your kind words about our store, Kilkenny Design. It was a pleasure serving you, and we're thrilled to hear that you had a great experience 😃👍. If there is anything else we can assist you with or any suggestions you may have for us, please do not hesitate to reach out. We are always here to provide the best service possible. Kilkenny Design Team!!

Posted 9 months ago

“Perfect, great service”

Helpful Report

Posted 9 months ago

Dear Suzanne, Thank you so much for giving Kilkenny Design a fantastic 5-star rating! We are thrilled to know that you had a perfect experience with us and that our service met your expectations. Your feedback is truly appreciated, as it motivates our team to continue delivering great service to all our valued customers. Thanks again for choosing Kilkenny Design!

Posted 9 months ago

“Love being able to find locally created irish treasures”

Helpful Report

Posted 9 months ago

Dear Kerry, Thank you so much for your wonderful 5-star rating of Kilkenny Design! We truly appreciate your support and are thrilled to hear that you love being able to find locally created Irish treasures at our store. Once again, thank you for choosing Kilkenny Design and for taking the time to share your positive experience. We hope to see you again soon! Kilkenny Design Team!!

Posted 9 months ago

Kilkenny Design is rated 4.5 based on 3,235 reviews