Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,364 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,364 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered promptly in good condition. Happy with Galway Crystal good glasses”

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Posted 8 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that your Galway Crystal glasses were delivered promptly and in excellent condition. It's wonderful to know that you're happy with your purchase! We appreciate your support and hope you enjoy using your new glasses for many special occasions. Best wishes, Kilkenny Design Team!

Posted 8 months ago

“Ordered a gift card. My friend purchased some Gin and tonic glassware. She loves them.”

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Posted 8 months ago

Hi there, Thank you for your fantastic 5-star review! We’re thrilled to hear that your friend is enjoying the gin and tonic glassware. It’s always wonderful to know our products are bringing joy to our customers and their loved ones. We appreciate your support and hope to see you again soon for more gifting adventures! Best wishes, Kilkenny Design Team!

Posted 8 months ago

“Love shopping online ..Great value..prompt delivery..always great products.”

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Posted 8 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're delighted to hear that you love shopping with us online and that you're happy with our great value and prompt delivery. It’s always our goal to provide quality products that our customers can enjoy. We appreciate your support and look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 8 months ago

“I have recommended this shop to all my friends. I live in the UK but have Irish relatives and so it is easy to send gifts direct to them from Ireland. When I've had a couple of issues myself with some pieces of crockery, they have immediately sent me replacements to the UK and are very good at swift communications.”

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Posted 8 months ago

Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear that you highly recommend our shop and find it easy to send gifts directly to your Irish relatives. It’s wonderful to know that our team was able to assist you promptly with the issues you encountered. We strive to provide swift communication and service, and your feedback truly brightens our day! We appreciate your support and hope to serve you again soon! Best wishes, Kilkenny Design Team!

Posted 8 months ago

“Great product very friendly good customer service, what more can I say.”

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Posted 8 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're happy with our product and that our customer service made a positive impression. We always strive to provide a friendly and helpful experience for our customers. We truly appreciate your kind words and hope to see you again soon! Best wishes, Kilkenny Design Team!

Posted 8 months ago

“Product arrived at a much better price than stateside and in just a few days time. It's just as expected - beautiful Barbour jacket.”

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Posted 8 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that your Barbour jacket arrived quickly and at a great price. We strive to provide our customers with quality products and efficient service, and it’s wonderful to know we met your expectations. Enjoy wearing your beautiful jacket, and we hope to see you back again soon! Best wishes, Kilkenny Design Team!

Posted 8 months ago

“When we visited Ireland this year, we loved Kilkenny Design when we were there and brought home a handful of treasures. However, we forgot to get a gift for one family member and visited Kilkenny Designs' webpage and found just what we wanted!”

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Posted 8 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you adored your visit to Kilkenny Design and that you found just what you needed on our webpage. It’s wonderful to know you were able to bring home some treasures and continue your shopping experience with us online. We truly appreciate your support and hope the gift brings joy to your family member! Best wishes, Kilkenny Design Team!

Posted 8 months ago

“The shoulder strap of the Orla Kiely bag that I purchased was shorter than normal.. that was really disappointing 🙁”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your feedback and for taking the time to leave a 3-star review! We're truly sorry to hear that the shoulder strap of your Orla Kiely bag was shorter than expected, and we understand how disappointing that can be. Your insights are incredibly important to us as we strive to ensure our products meet our customers' needs. We hope you continue to find items that you love, and if there’s anything we can assist you with, please feel free to reach out. Best wishes, Kilkenny Design Team!

Posted 8 months ago

“Product was fabulous....just what I wanted”

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Posted 8 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that the product was exactly what you wanted. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We hope you enjoy your purchase, and we look forward to serving you again in the future! Best wishes, Kilkenny Design Team!

Posted 8 months ago

“Fast delivery”

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Posted 8 months ago

Hi Bonita, Thank you for your fantastic 5-star review! We're so pleased to hear that you experienced fast delivery. We know how important it is for our customers to receive their orders promptly, and your feedback really motivates us to keep up the good work. Thanks for being a valued customer, and we hope to see you again soon! Best wishes, Kilkenny Design Team!

Posted 8 months ago

“Bought the absolute t bar bracelets as gifts . Very disappointed with them . To me they look cheap and the fact they came in a little bag instead of a box made them look cheaper again. Delivery was fast.”

Helpful Report

Posted 8 months ago

Hi Helen, Thank you for taking the time to share your feedback. We're sorry to hear that the T-bar bracelets didn’t meet your expectations. We always strive to provide quality products and packaging, and your comments about the presentation are valuable to us. It's great to know you received your order quickly, and we hope to have the opportunity to serve you better in the future. Best wishes, Kilkenny Design Team!

Posted 8 months ago

“Item not fit for purpose”

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Posted 9 months ago

Hi Caroline, Thank you for taking the time to share your feedback. We’re sorry to hear that your item was not fit for purpose. We understand how disappointing it can be when a product doesn’t meet your expectations. Your comments are important to us, and we are committed to ensuring our products and services align with our customers' needs. Please feel free to reach out to us at info@kilkennygroup.com so we can assist you further with this matter. We appreciate your input and will work to improve based on your experience. Kind regards, Kilkenny Design Team

Posted 9 months ago

“I have 2 pieces a bracelet and a necklace I love them. The only problem I have is the catches are so tiny it is nearly impossible to close them. I only take them off when I have to have medical procedures. A Niger catch would be perfect.”

Helpful Report

Posted 9 months ago

Hi Carmel, Thank you for your thoughtful 4-star review! We’re so pleased to hear that you love your bracelet and necklace. We understand that the tiny catches can be quite challenging, and your feedback about a larger catch is invaluable. We are continuously looking for ways to improve our products, and your suggestion will be taken into consideration. We appreciate your support and hope you continue to enjoy wearing your pieces! Best wishes, Kilkenny Design Team!

Posted 8 months ago

“Purchased a pair of Earrings online. Parcel arrived with the incorrect earrings delivered. After numerous attempts to make contact with the Company, and listening to an automated message that 'all our Customer Service 'Agents' are busy' I eventually got to speak to a person. I explained their error. She asked for a photo of the earrings which I received. This I emailed to her. I was then asked a second time to send the same thing. I then had to ring her to tell her she had got what she was asking me for. Kilkenny did not have the earrings which were advertised on it's website. It would/ could not get the correct earrings for me. The Company refunded the purchase price and the incorrect earrings were picked up from my home. No email was received apologizing for their error. I would not recommend buying anything online from Kilkenny. You might not get what you buy. It is not a professional operation and Customer Service is poor.”

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Posted 9 months ago

“Received my order in under 2 days - Great service”

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Posted 9 months ago

Hi Mary, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you received your order quickly. Providing great service is our top priority, and we're so glad you had a positive experience. We look forward to serving you again soon! Best wishes, Kilkenny Design Team!

Posted 9 months ago

“I ordered a McNutt Spearmint Check Wool Scarf. It arrived stuffed into too small a cardboard box just bare, no tissue or wrapping around it, and another item - a jewellery box stuffed in on top of it, again no protection around this gift item. Scarf was a gift too so imagine the crumpled state it was in! Also the image of the Scarf on the website is not the same Scarf worn by the model. Had purchased on the basis of the model image when one scrolled left. Not the service one would have expected from Kilkenny Design based on their instore experience. Recommend if you can't do online shopping to a high standard then don't try, it damages the perception and the brand. Delivery took 7 days from order. Only that I needed the gift urgently I would have returned the Scarf. Certainly makes it look as if you have no value on your customer service or on your merchandise.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your feedback regarding your recent experience with us. We’re truly sorry to hear about the condition in which your scarf arrived, as well as the discrepancies with the product image. We understand how disappointing it is when expectations aren’t met, especially for a gift. Your comments about packaging and presentation are noted, and we assure you that we are committed to improving our online shopping experience to reflect the quality we pride ourselves on in-store. We would ask that you contact us at info@kilkennygroup.com to asist you further. We appreciate your feedback and will take it into account as we work to enhance our service. Kind regards, Kilkenny Design Team

Posted 9 months ago

“5 out my 10 candles arrived broken”

Helpful Report

Posted 9 months ago

Hi Mary, Thank you for bringing this to our attention. We’re very sorry to hear that five of your candles arrived broken. We understand how disappointing it is to receive damaged items, and we strive to ensure all orders are handled with care. We value your feedback and are committed to improving our packaging processes. Please reach out to our customer service team at info@kilkennygroup.com so we can assist you further with this situation. Your comments are important to us, and we appreciate the opportunity to address your concerns. Kind regards, Kilkenny Design Team

Posted 9 months ago

“Ordered an autumn wreath online ,I appreciate it was reduced from €50 to €30 but item was just thrown in a box like a piece of junk.no paper to prevent damage no note. The wreath in bits I had to dump in my recycle bin. As a 75yr old woman I was not in a position to go to all trouble going to post office etc to return. I emailed and explained , They want photos, as I told them in the compst bin, I did not want debri all over my kitchen floor. As a shopper with them for over 25yrs will never shop there again I note an Irish Company based in Kerry. They don't deserve to be in Business.”

Helpful Report

Posted 9 months ago

Hi Bridget, Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience with the autumn wreath and that it did not meet your expectations. We understand how frustrating it can be to receive an item that is damaged and poorly packaged. Your concerns are important to us, and we want to ensure we improve our service based on your feedback. We request photos for verification purposes in order to assist further with notification of damaged items and at no stage will we request that you go return this to us. Kind Regards, Kilkenny Design Team

Posted 9 months ago

“Bought a braclet for my daughter in yhe kilkenny branch, out of stock online, but a lovely girl called Marie (I hope I got her name right) sourced one for me. I collected it brought it home but on looking at it didn't think she would actually like it as looks slightly different than the pic online. Brought it back today and I got a different one which was slso inline no problems with refund very professional and super friendly. Thank you Marie”

Helpful Report

Posted 10 months ago

Hi Caitriona, Thank you for your fantastic 5-star review! We're thrilled to hear that Marie was able to assist you in finding the perfect bracelet for your daughter. It's great to know that our team made the return process smooth and pleasant for you. We truly appreciate your kind words and look forward to welcoming you back soon! Best wishes, Kilkenny Design Team!

Posted 9 months ago

“I have not received my items and constantly calling their service department, which I do get to speak with someone but never get a call back. It’s very annoying.”

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Posted 10 months ago

Kilkenny Design is rated 4.5 based on 3,364 reviews