Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 4,030 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 4,030 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, very prompt delivery.”

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Posted 3 years ago

Hi Joyce, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are happy with our service and that your order was delivered in good time. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Hi Patrick, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are happy with our service and shopping online with us. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 3 years ago

“Beautiful gift I got at a fantastic price . Wrapped very well as its fragile . Posted out within days . Thank you very much .....”

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Posted 3 years ago

Hi Nessa, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you enjoyed shopping online with u. We are very happy that the fragile items arrived in perfect condition. You are more than welcome and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 3 years ago

“Great service from Kilkenny store delivery on time & a good discount on product purchased.”

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Posted 3 years ago

Hi Anita, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you enjoyed shopping online with us and that you are happy with the discounts during our sale. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 3 years ago

“Products took a long time to arrive - this may have been the fault of the courier service used by the Kilkenny Shop. The baker dish was also broken when it arrived. Customer Service resolved the issues but not even a discount code etc was offered for the inconvenience.”

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Posted 3 years ago

“Beautiful gifts and excellent service”

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Posted 3 years ago

Hi Joan, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are happy with your purchases and our service. Our teams work very hard to ensure the best experience for our customers. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 3 years ago

“Great shopping, helpful staff. I like to support Irish/ local shops.”

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Posted 3 years ago

Hi Mary, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are as passionate about supporting Irish businesses as we are! Thank you again for choosing Kilkenny Design and we look forward to serving you again in the future. Warmest Regards, The Kilkenny Design Team

Posted 3 years ago

“I love Kilkenny Shop and stop in every time I'm in Ireland. There's nothing better than supporting the Irish artists. That said, shopping internationally has been a nightmare. My order arrived packed poorly, with minimal cushioning, one item shattered and another missing altogether. No explanation for where the missing item was (evidently it was out of stock). Once I got through to Customer Service they were wonderful. But the email address listed on their website bounced back. Overall, the store is charming and has one of a kind finds that make fantastic gifts. But probably best shopped in person. It's a shame for US residents.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves here at Kilkenny and are truly sorry to hear that standard was not met in your interaction with the Kilkenny Group this time around. We would like to send our thanks from us all here at the Kilkenny group as we do value your custom. Kindest Regards, Alisha

Posted 3 years ago

“poor online service - non existent”

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Posted 3 years ago

Hi Kate, I'm so sorry about this, I can see that you were in contact with my colleague regarding this, I will contact you right away. Kindest Regards, Alisha

Posted 3 years ago

“Love shopping online at the Kilkenny shop, easy shopping experience, fast delivery and excellent customer service. It's always great to support local business and Irish designers.”

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Posted 3 years ago

Hi Lisa, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you enjoy shopping online with us. It's so important to support Irish businesses and Kilkenny Design is very proud to champion this. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 3 years ago

“I was very impressed with the service especially as the gift was going to Spain. Had no problems. Will certainly use Kilkenny Design again.”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that your gift arrived safely in Spain. We offer worldwide shipping for the best and easiest gifting experience. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 3 years ago

“Product was exactly as advertised, better in real life! Quick delivery will definitely buy from Kilkenny Shop again”

Helpful Report

Posted 3 years ago

Hi Denise, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are happy with your purchases. Our products look great on screen but certainly are so much better in real life! Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 3 years ago

“Really love my Christmas wreath and garland..looked very plush and expensive..I haven't come across anything with this kind of quality anywhere else before..Will definitely purchase again”

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Posted 3 years ago

Hi Sarah, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are so happy with your purchases. This is exactly the kind of feedback we work hard for and love to hear. We wish you an amazing Christmas, showing off your new purchases :) Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 3 years ago

“Product nice, quick delivery. D recommend.”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you had a good experience while shopping with us. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 3 years ago

“Delighted with the Kilkenny wine decanters I bought recently I was worried how they would arrived (glass) but need not have worried the four glass decanters arrived very well packed and super quick time. Have given one as a pressie and they loved it. HIGHLY recommend”

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Posted 3 years ago

Hi Sandra, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that your decanters arrived safely, our packaging team works very hard to ensure our parcels are wrapped well for transit. Thank you for the recommendation, it is very much appreciated. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 3 years ago

“Always beautifully presented on your website.”

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Posted 3 years ago

Hey Rita, We are delighted you love our website, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. We really appreciate your custom, Kindest Regards, Alisha

Posted 3 years ago

“My big issue with Kilkenny shop is related to packaging and sealair,also size of box. Even when items aren't breakable the amount of sealair used is shocking. I have complained on numerous occasions and the problem goes on and out. I feel so guilty adding to the damage of our fragile planet.”

Helpful Report

Posted 3 years ago

Hi Nell, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention We are looking to improve this, and I assure you I will be passing this feedback on right now. We would like to send our thanks from us all here at the Kilkenny group as we do value your custom. Kindest regards, Alisha

Posted 3 years ago

“Prompt and well-packaged shipping to the U.S”

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Posted 3 years ago

Hey there, Thank you for your review, It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We appreciate your custom, Kindest Regards, Alisha

Posted 3 years ago

“Very good service Product beautifully wrapped”

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Posted 3 years ago

Hey there, Thank you for your feedback. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. Thanks again, Kindest Regards, Alisha

Posted 3 years ago

“Still haven’t received the order and response from customer service was “ I'm so sorry I can't help any more.””

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Posted 3 years ago

Hey Susan, I am extremely sorry about this, I will be in contact with you right away in regard to this. Kindest Regards, Alisha

Posted 3 years ago

Kilkenny Design is rated 4.5 based on 4,030 reviews