Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 4,030 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 4,030 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 items, however only one arrived. After 2 weeks I sent two emails and eventually was informed the item was out of stock and received a refund,I understand this can happen however the customer should be informed ina timely fashion.The item was meant to be a birthday gift which I ordered on November 4th and I had to rush and purchase another gift at the last moment.Overall a negative experience.”

Helpful Report

Posted 3 years ago

Hey Bernie, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves here at Kilkenny and are truly sorry to hear that standard was not met in your interaction with the Kilkenny Group this time around. This is not acceptable, and we completely agree that you should have been informed right away. Sorry again, We would like to send our thanks from us all here at the Kilkenny group as we do value your custom. Kindest Regards, Alisha

Posted 3 years ago

“Was very disappointed when courier rang me about delivery address on package . On my order address was correct but admin put Kilkenny shanagarry shop on it. I emailed but got no reply which is very bad customer service.”

Helpful Report

Posted 3 years ago

Hey Jean, I am so sorry about this, I will contact you regarding this right away. Kindest Regards, Alisha

Posted 3 years ago

“Easy to order online. Fast delivery. Great service.”

Helpful Report

Posted 3 years ago

Hey Janet, We are delighted you had such an easy experience placing your order, It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. Thank you for leaving us with such a fantastic review, Kindest Regards, Alisha

Posted 3 years ago

“Excellent friendly service.”

Helpful Report

Posted 3 years ago

Hey Mary, We appreciate your great review, It's also great to get such wonderful feedback on the service received from us here at Kilkenny, Thank you for taking the time to leave such a great review, Kindest Regards, Alisha

Posted 3 years ago

“Generally very happy but my experience of my second last online purchase was disappointing. Two products I ordered were not delivered. There was no note, no email. I contacted customer services twice and then got an answer to say the product was out of stock and I’d be refunded. I think the customer service displayed by KkS was not sufficiently high.”

Helpful Report

Posted 3 years ago

Hey Elizabeth, We are extremely sorry you had such a frustrating experience, I will email you on this right away. Kindest Regards, Alisha

Posted 3 years ago

“Great buying experience”

Helpful Report

Posted 3 years ago

Hey Yvonne, I am thrilled you had such a great experience here with us, It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. Kindest Regards, Alisha

Posted 3 years ago

“Fast efficient service”

Helpful Report

Posted 3 years ago

Hey Jill, Delighted to hear this, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. Kindest Regards, Alisha

Posted 3 years ago

“I haven’t received this item yet”

Helpful Report

Posted 3 years ago

Hi Dan, I have emailed you in private in relation to this. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 3 years ago

“Great service very fast delivery”

Helpful Report

Posted 3 years ago

Hey Evelyn, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. Kindest Regards, Alisha

Posted 3 years ago

“Everything arrived in great condition. I love each item I purchased.”

Helpful Report

Posted 3 years ago

Hey Kathryn, Delighted to hear, It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, It really makes all we are doing worthwhile having our customers leaving us satisfied. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. Kindest Regards, Alisha

Posted 3 years ago

“I recently ordered some Christmas treats from Killkenny Design. I found the experience smooth and efficient. The,products arrived in good time,well packaged and just as described on the website. Thank you, I will definitely order online again. NK.”

Helpful Report

Posted 3 years ago

Hey Norma, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest Regards, Alisha

Posted 3 years ago

“Very pleased with my purchase and such good quality at a great price. Will definitely buy again.”

Helpful Report

Posted 3 years ago

Hey there, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, It really makes all we are doing worthwhile having our customers leaving us satisfied. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest regards, Alisha

Posted 3 years ago

“All went pretty well, I received my items really quickly and I live in Germany! I hope my beautiful gifts give lots of joy on Christmas 🎅🏼”

Helpful Report

Posted 3 years ago

Hey Marlene, We are thrilled your happy, It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, It really makes all we are doing worthwhile having our customers leaving us satisfied. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest Regards, Alisha

Posted 3 years ago

“Excellent customer service. I loved my items bought 👍”

Helpful Report

Posted 3 years ago

Hey Annette, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest Regards, Alisha

Posted 3 years ago

“Its my first port of all when I come into town. I love the artwork, books, jewellry, fashion, scarfs, everything in the store.”

Helpful Report

Posted 3 years ago

Hey Mairead, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, it really makes all we are doing worthwhile having our customers leaving us satisfied. Kindest Regards, Alisha

Posted 3 years ago

“Love the items and love shopping in Kilkenny but won't shop online again. Delivery was slow and when it was delivered by GLS it was thrown over My gate into the garden. No note was left so when I found it the box had collapsed in the rain and covered in Slugs. Luckily nothing was damaged as wrapped in plastic. Contacted Kilkenny who said they Contact An Post, who didn't deliver it.”

Helpful Report

Posted 3 years ago

Hey Orla, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves here at Kilkenny and are truly sorry to hear that standard was not met in your interaction with the Kilkenny Group this time around. I will pass this on to GLS straight way, Again, I am so sorry about this. Kindest Regards, Alisha

Posted 3 years ago

“I'm always very happy with my purchases from the Kilkenny shop, fabulous stock and a very quick delivery.”

Helpful Report

Posted 3 years ago

Hey Eleanor, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, It really makes all we are doing worthwhile having our customers leaving us satisfied. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. Kindest Regards, Alisha

Posted 3 years ago

“I returned the product on Wednesday 9th November and it was delivered to you by an Post on Thursday 10th and I didn't get my refund yet”

Helpful Report

Posted 3 years ago

Hi Mary, I'm extremely sorry about this, I will contact you regarding this right away, Kindest Regards, Alisha

Posted 3 years ago

“Staff always pleasant and helpful and lovely stock”

Helpful Report

Posted 3 years ago

Hey Helen, We are glad you are happy with our service, It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, It really makes all we are doing worthwhile having our customers leaving us satisfied. Kindest Regards, Alisha

Posted 3 years ago

“I shop in the Cashel store regularly and the staff especially Jackie and Rachel are just superb . Theresa Downey”

Helpful Report

Posted 3 years ago

Hey Theresa, Thank you for your lovely review, I will be sure to pass this on to the Cashel store. We really appreciate this, It's always great to get such wonderful feedback on the service you received from our staff. Thank you for your custom, Kindest Regards, Alisha

Posted 3 years ago

Kilkenny Design is rated 4.5 based on 4,030 reviews