KILLSTAR Reviews

Name: KILLSTAR
Rating: 2.47

2.5 Rating 153 Reviews

35 %

of reviewers recommend KILLSTAR

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Metrics

2.5

Based on 153 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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KILLSTAR 1 star review on 2nd April 2024

Edith

KILLSTAR 1 star review on 21st March 2024

NEKOMAN Mr Horror Business

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love everything about killstar! I want it all!”

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Posted 6 years ago

“The order was quickly processed and it's beaitiful' Thank you”

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Posted 6 years ago

“Brilliant designs. Lovely staff. Fast shipping”

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Posted 6 years ago

“Brilliant designs. Lovely staff. Fast shipping”

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Posted 6 years ago

“Good quality, got everything in a timely fashion. Only complaint is their sizes are wonky. Especially with the shoes. I bought two sizes up and they were still a little bit snug, but other than that, everything is really great quality. I bought two shirts, a pair of pants, and a pair of boots. Pretty much what I've learned from these sites is that you have to size up on literally everything. At least by two sizes.”

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Posted 1 year ago

“Schnell, qualitativ hochwertig, preiswert, danke!”

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Posted 1 year ago

“Ich habe das Produkt erhalten, alles funktioniert einwandfrei.”

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Posted 1 year ago

“In my own experience, Killstar is a great brand! I love the originality in their clothing items, although shipping can be a hassle sometimes. Items are a little too expensive, but overall it's great.”

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Posted 3 years ago

“I'm suprised that there's so many bad reviews to be honest.. Killstar is pretty awesome. I've been buying from here for years now. Sometimes they miss a item or give you the wrong one but mistakes happen....Really good quality clothing. I've only ever bought one shirt that got a rip in it. Everything else i have and i have a lot! Is still all in great shape.”

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Posted 3 years ago

“Clothes are very stylish, great options for people with alternative fashion tastes. Can be a big expensive due to this, and some of the more fragile items will rip easily (e.g. mesh, lace, even leggings sometimes) but that's the price you have to pay for nice clothes.”

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Posted 4 years ago

“Good delivery - products came quickly and are of the standard advertised on website - glad i bought them at reduced prices tho as full price is very expensive!”

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Posted 5 years ago

“This was my first time ordering from KILLSTAR and I was a little nervous about it due to the couple of bad reviews and because it's a lot of money to lose. I ordered two items from the clearance section, a velvet pentagram patterned skater skirt and a sigil patterned skater dress in a t shirt material. My items came in the time they approximated, packaged with care which I was surprised at as many companies treat the customers that buy from sales as sub par but everything was clearly packaged with effort. For reference I'm a UK size 4, 5"3 and I bought an extra small. The velvet skirt was a beautiful material and the pattern was just as pretty as in the picture, definitely a unique design, however the skirts are quite short so if you prefer a longer length I wouldn't suggest you buy a skirt but I find mid thigh to be fine. Not sure if the light would be great for taller people though. I would also keep in mind that this material doesn't stretch so to pay attention to size charts when buying velvet. Anyway was extremely well made and a very versatile addition to my wardrobe. The skater dress with the sigil print is also very flattering and made of soft material, definitely has stretch. Again is on the shorter side but is a lovely length on me. Only problem I had with it is the print came a little stuck together and I was very nervous while pulling it apart in case I damaged it but the print came away fine and is also very elegant so I couldn't be more pleased with the quality. For comparison it reminds me of the quality you'd expect from marks and Spencer's. For the price however you are clearly paying a little more due to the alternative designs but there are plenty of websites and stores that charge you just as much for alternative clothing with horrible quality so it seems KILLSTAR really cares about its reputation and customers. The little details like tiny quotes on the tags are also a great touch. I know the prices are expensive but if you see a design you really like and will wear it it's worth the money. The clearance is especially good to check out and they have made navigating it easy with its own section. I see clothing as cost per wear. Better to spend 30 pound on a dress you wear 300 times before it breaks than buying a ten pound dress, wearing it twice and the zip breaking. So it's either one pence per wear or fifteen pounds, KILLSTAR has a 300 wear quality to its items as long as you look after them. I will definitely be ordering again.”

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Posted 5 years ago

“Swift postage, excellent quality. But could have a better customer service team, returns are a nightmare to deal with.”

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Posted 6 years ago

“I placed an order on August 9th, but after 10 days I haven't received any tracking number. So I wrote to customer service. They don’t have chat. They never answer on social media or by e-mail. Luckily, my package came today, August 22. R.I.P. Slash Jeans is too big for an XS size... The legs are also a bit long (my height is 5'2"). Instead the rest – Lilith's Blood Panty, I See You Leggings, Dark Reality Mesh Top and Batty Night Dress – are okay.”

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Posted 1 year ago

“Glad they carry plus size but the 4x distress top fits like a 2/3x and it took 57 days to deliver. The relaxed t-shirt fits nicely as a regular t-shirt. Love the styles but 2 t-shirts for $100 Canadian and I can only wear 1. Plus a veryyyy long shipping time. 60 days and its considered lost. 57 is cutting it very close.”

KILLSTAR 3 star review on 24th September 2020

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Posted 3 years ago

“I've ordered a handful of items from Killstar over the last few months, although from a third party Australian website called Berserk (if you're in Australia I highly recommend them). I have a t-shirt and a set of two pillowcases that are honestly really nice, decent quality. Killstar leather however...is a totally different story. I have two pairs of boots and two bags from Killstar, the Broom Rider boots and the Mosh Moto boots, as well as the Zamara backpack and Stardust backpack. They're always pretty to look at on first glance but not so much the second time around. Expect some scuffing on your boots if you order shoes from them and definitely some messy gluing where the sole/heel/platform is attached. It's pretty clear that they weren't made with a lot of care. Easily look like they could have been made by some knock off Chinese company, exploiting their workers on less than minimum wage. But the real issue of course, really is the leather. You can tell just by looking at it, that it's very cheap and poor quality. When I put my Broom Rider boots up against my $30 Kmart boots of a similar style, it becomes even more obvious. The texture and quality is similar, although the Kmart boots leather actually happens to be much thicker and less likely to crease/fall apart. The leather on the bags are pretty much the exact same situation. Poor quality. Very far from 'Luxury' as Killstar likes to call themselves. I have a leather proofing polish that can be used on vegan leather and I have used it on all the boots I've had over the last few years, which is a fair amount. After application, you're supposed to give the boots in the sun (although not direct) for a few days until the polish fully absorbs. This helps waterproof the boot as well as soften the leather to prevent cracking, splitting and peeling. The polish works just fine on all my store-bought boots that were $50 max as well as my $170+ Demonia boots and $120+ Koi Footwear boots. However, not my Killstar boots. The polish didn't absorb even after weeks. I remember a time when Killstar used to be my favourite brand. What a shock that this was before I'd actually bought anything from them. So, suffice it to say, I'm unlikely to buy any leather products from them again, although I'm not overly likely to buy clothing from them either as their sizing charts are an absolute joke. All in all, Killstar usually just isn't worth the money you pay.”

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Posted 3 years ago

“I’ve been a Killstar customer for about 4 years and I gotta say my experiences with this company have been very mixed. The quality of some of the clothing just isn’t up to par, especially for the premium price you pay, and many if my dresses are falling apart on me after only a few uses. My biggest issue with them, though, is their severe lack of communication and customer service. If you make any mistakes when ordering don’t expect to be able to contact them because you won’t get any response. I once ordered the wrong size of leggings and immediately sent them a message asking if it could be changed before being shipped out. I never got a response but instead got a shipment notification almost immediately, which was strange because my tracking info didn’t start updating until quite a few days had passed. Needless to say, I was disappointed. You already have to cover all return shipping fees, which I find is unacceptable since their sizing chart is basically useless. You can try taking your own measurements to determine your size but even that doesn’t always work because of how drastically different the materials they use are and how much stretch they have (which isn’t always thoroughly explained in the item descriptions). Even their ring sizes are off! So you basically have to guess your size when ordering and don’t bother to ask them any sizing questions because they’ll just refer you to their sizing chart. This is not good customer service. If you can quickly notify me that an item I ordered is out of stock and promptly issue me a refund, it shouldn’t take much effort to at least respond to customers who have order inquires. That being said, I do still purchase from the website from time to time, though I’ve been steady stepping more and more away from the brand these past few years. It’s undeniable that they have some really unique items that you can’t find readily in small towns and they’re prompt at shipping out packages and always neatly pack your items. I especially love their Hazel Leggings, socks, pins and sew on patches as well as some their jewelry (I highly recommend their stainless steel earrings, they’re really great), and their Starlight Flats. I was also able to nab their Hell-O-Ween Pumpkin handbag and so far it’s been holding up just fine. That being said, buying from this brand is a gamble and I would highly recommend looking up reviews on items your interested in buying before pulling the trigger.”

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Posted 3 years ago

“Items are beautiful but cheaply made by the look of it and not good quality. Eyelets fell out my jacket a week after buying it and photos online show the fur which is actually not attached, meaning you can't wear the jacket as advertised as it would fall off. Two bags have plastic-like thin lining with bevelled zips and the main zip on a big bag hasn't worked from the minute I used it. I'd be willing to pay much more for QUALITY products in the same style so wish they would reconsider their materials used.”

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Posted 5 years ago

“I ordered a pair of boots from this company in the middle of December and it was estimated a 5 day delivery time, I didn't receive the boots till Christmas eve and they sent me the wrong size I ordered 11s and they shipped me 10s, the zippers on both the boots were broken or just missing. Contacting them took forever and It took them 5 days to respond to me. They sent me paper labels to print and ship back to them which I had to wait till it got there to get a refund or for them to send the correct size I ordered. I shipped it back and it says it was delivered a week ago still haven't heard back for an exchange or a refund, now I'm 130$ in the hole I emailed them about it 2 days after they received the return and still haven't gotten a reply. Horrible company horrible customer service and cheap quality products”

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Posted 2 years ago

“I´ve bought three different pairs of flared pants from Killstar. First pair i bought a medium, because that´s what I usually am. Couldn´t fit them over my thighs and had to send them back, which was very difficult btw. Next time I ordered a large, which fit pretty good but they´re very small in the back and ride down when you sit down. At the same time i bought a long skirt in a large because their size charts are the same for all clothes. It was way too big and I couldn´t wear it at all, so i sent it back to get a medium which in the end cost me double the amount of the skirt. The third pair of flared pants I ordered in a large as well since, again, their size chart is the same for all their clothes. This pair is a lot bigger than the previous and very high waisted. I bought two dresses as well this time and one is perfect length while the other is way too short in the back. Both are a size medium. I think their clothes are only made with very thin bodies in mind, and I myself am quite thin already. Their delivery is fast and I love their clothes but you just can´t trust the sizing, and they´re way too expensive to send back :(”

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Posted 2 years ago

KILLSTAR is rated 2.5 based on 153 reviews