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KILLSTAR Reviews

2.5 Rating 153 Reviews

35 %

of reviewers recommend KILLSTAR

Company Reviews

2.5

Based on 153 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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KILLSTAR 1 star review on 2nd April 2024

KILLSTAR 1 star review on 2nd April 2024

KILLSTAR 1 star review on 21st March 2024

NEKOMAN Mr Horror Business

KILLSTAR 1 star review on 21st March 2024

NEKOMAN Mr Horror Business

KILLSTAR 1 star review on 21st March 2024

NEKOMAN Mr Horror Business

KILLSTAR 1 star review on 21st March 2024

NEKOMAN Mr Horror Business

KILLSTAR 1 star review on 21st March 2024

NEKOMAN Mr Horror Business

22

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Screw this place fr. Bought the Lucifuge bell bottoms, they came in and realized they were made out of pantyhose material. You could see my privates through them. It wasn’t disclosed in the listing, in fact the listing says the could be worn to “any occasion”.. NOT WITH MY COOCHIE OUT SMH. They were $70.. and they didn’t even cover my buttcrack. They wanted me to pay to ship them back even though they were falsely advertised. I posted a fair review, not nearly as hostile as this one, and they didn’t let it on the listing. Other reviews have come in since and they’ve all been 5 stars, so I believe they filter the reviews. Also, they didn’t refund me shipping. It’s one thing if I just didn’t like them, or they didn’t fit, that would have been my bad and I would have been fine with paying to ship them back. But they were completely falsely advertises as if they were nice, black, BUTT CRACK COVERING, pants. Overall just had a bad experience with customer service. Rude for no reason. I expressed my concerns and they I’d like to return them and Ms. Stacey replied “I can confirm the Lucifuge bell bottoms are sheer and you will be able to see your underwear through them” GIRL- put it in the listing, don’t tell me about it.”

Posted 1 year ago

“Yeah love their products but they con you fr9m the start by offering discounts that are unavailable when you check out, won’t be getting repeat business from me”

Posted 1 year ago

“Wrong size ordered , so tried to return only to be told there was an scent on the item !!!! I am allergic to all scents so it is impossible for there to be a scent on the item 😡😡😡wasnt given a refund , first time i have ordered and it will be the last time and i will tell eveyone i know about how i have been treated”

Posted 2 years ago

“Sizing is all kinds of off. I can buy 2 dresses both in a medium (which is my size) , one will be way too small, one way too big. That seems to go for all their clothing. So everything you buy is a gamble. Now, God forbid you live in Canada on top of that. Returns are way too expensive. Shipping is already ridiculously priced, and that's on top of the exchange rate. THEN you get an extra duty charge on top of it all! Killstar is the only company in the US I've ever purchased from that has an extra duty charge at the border. I'm not sure if that's due to using DHL to ship, or if other brands cover it for you. But a $40 dress ends up costing well over $100 when all is said and done. Killstar needs to do better for its customers - including international customers. Just go elsewhere. It's never worth it.”

Posted 2 years ago

“Bought a purse and the strap wasn't sewed correctly. Literally only have my wallet in it so it wasn't even heavy. Lasted less then a week. Won't be buying anything from them again.”

KILLSTAR 1 star review on 23rd December 2021

Posted 2 years ago

“Killstar seems to cater to unrealistic sizes. I ordered xs in pants ended up getting a pair of pants looking like they were made for birthing hips. The crotch is way too long and the hips are ridiculously big! How is extra small too big for a size 0 to 1. Should have labeled it small to medium Unfortunately after this purchase I may only buy shirts from killstar. Can't really be disappointed in a baggy shirt I guess. Money definitely wasted. Learn proper sizes killstar period.”

Posted 2 years ago

“Awful, awful, and awful customer service, need i say more. They can't answer simple questions, and that condescending complimentary close "much love", Seriously !!!!”

Posted 2 years ago

“I bought a purse from Killstar on August 12, 2021 which cost $53.60. I read all the information before purchasing the purse which they would only give you the length and height not the width. It said you can hold all your every day items without a problem. I sent them an email asking for the width which of course they did not give me the width. For some reason I decided to go for it and purchase the purse. The same day I ordered the purse it was shipped out. It arrived in a reasonable amount of time. I pulled it out of the box excitedly only to find out it was way too small in width to hold my every day essentials. That same day I went to the post office and spent $13.50 to send the purse back. The purse arrived back to their wear house 2 days after I shipped it back. It took them until Wednesday to say the order has been refunded for $45.26. That’s not what I paid for it. The the return message I received said please wait up to 7 business days for it to show up on your original payment method. Overall I’m losing $21.84 on this purse. I would not suggest anyone buy from this company for fear your probably going to have to return your order and lose out on money. Please beware.”

Posted 2 years ago

“They won't accept returns if you've opened packaging but ship everything in a plastic bag. Now I have an $80 +$20 ship/fee hoodie that I regret. Bought XS but it's too big for me...”

Posted 2 years ago

“Never experienced such a bad customer service! I bought a lot of items and enjoyed their quality. Only one jeans (41€) didn't fit. I wanted to return it (9€ porto). After 2 weeks Killstar sent me an email and told me, it wouldn't work because the jeans was full of animal hair (evidence photo showed like 10 hairs max.), but well, I understood that. So I asked them to return exactly this jeans to me, because I PAID for it (all inklusive 50€). Answer: we'll see, what we can do for you. After that I heard nothing from Killstar. I claimed and asked for the jeans again. The reply: please pay 5,99€ so we can send it back. Okay.... well... no words for that. But here's the kicker: when I click the Link to pay, it first shows the 5,99€ and after that the calculation: 41€ Jeans -41€ Jeans +5.99€ Porto +41€ Jeans =47€ What the ****? I have to pay for the jeans a second time?”

KILLSTAR 1 star review on 5th July 2021

Posted 2 years ago

“The clothes just don't have the same quality they used to. And for the price you're paying you'd expect much better. It's all cheap jersey material. It doesn't hold up to washing (even hand washing), shipping costs are incredibly expensive if you don't live in the US, the sizing is REALLY off. I normally wear a medium and some of the XS are way too big and some of the larges are way too small. Hard to plan around that. Not to mention it can be really hard to get in contact with customer service. I've been a long time killstar customer. But after a couple really disappointing orders the last few years I won't be returning. Always end up feeling like I wasted my hard earned money.”

Posted 2 years ago

“I love their products. However customer service is horrible. I received a defective dress that i need for my bridal shower. I contact them they finally answered after a week and asked which item it was and then never got back to me. so i followed up as a reminder. still no answer. so i submitted a new claim. still nothing.”

Posted 2 years ago

“The clothing is bad quality, customer service is horrible and the clothes all came smelling horribly. The clothes were either way too small or way too big i dont recommend shopping here at all!!”

Posted 2 years ago

“Most terrible customer service I ever experienced. I had to pay 170€ taxes. Beware! if you ever have a problem with your order, you will only get copy past answers. Can not recommend to buy there. Also poor quality.”

Posted 2 years ago

“Only received 1 top out of the three I ordered. Tried multiple times to contact customer service and only got two automated replies that no human will see my message. I have no idea how to get ahold of them So frustrating. I want my tops or a refund.”

Posted 2 years ago

“Whom ever works in the marketing / sales department and made the decisions on the new kreepture really needs sacking. This has turned in to a PR nightmare. The support staff are really not interested and I doubt anything will happen to future sales of these stuffed animals, they will just keep on upsetting their customers. Its another case of a company forgetting where it came from and happy to loose customers with an eliteist attitude. Its like they dont actually want your money, they limit the number of items (half the number of the last release that sold out) instead of doing something sensible like only selling it for a limited period of time say one week or one day and fufilling the numbers sold (they dont even have to hold it in stock just say delivery will be like 3 weeks for example). You could even only realease it to accounts that have purchsed from the site in the last two weeks, in the first drop. Or even better.... take pre orders from existing customers???? All of this has lead to scalpers directly buying multiple ones of these as they dont limit house holds just peoples names. They where literlly on sale within 2 minutes on ebay at 4 to 6 times the original value. I have seen so much dislike generated by this, that it shows that this company really doesnt care one bit about its customers, which in this climate is a really short sighted and narrow way to operate. *Update* I got my details to them as they requested on trustpilot, they really didn't need them. It even fooled me a little that they cared, but all they wanted to do is say oh sorry that happened to you, which means that the response to my review on trustpilot was just a poor attempt by them trying to make themselves look better to people reading this review. My opinion still stands on how poorly this whole debacle has been handled. *Update* Further copy paste messages sent to me via messenger, some parts of the messages where not even relevant to what was being said. This is embarrassing for a company to do at best. Meaningless apologies followed by a hey its ok dont feel bad we will be trying to sell you more different products in the future.”

Posted 2 years ago

“Man I feel like a fool for not looking at the reviews. I spent almost $600 and only have received half of my order.I NEVER Get to treat myself and the one time I do I get totally ripped off I'm hoping that somehow someway I will get the other half of my order but it has almost been a month so I hate getting my hopes up. This sucks definitely not ordering from this place again. I also saw the same things On wish and half the price😓😓😓 story of my life”

Posted 2 years ago

“Made a purchase in mid December, including a coat I wanted for the winter. I emailed asking for order updates a few times, and I was told the delay was because of FedEx and the pandemic. I tried to be understanding, of course there will be delays in shipping because of Covid, however I was also told (more than once) my package was already sent out so Killstar had no control over the whereabouts of my shipment. I was told to get in contact with FedEx, turns out my package wasn't even sent to the shippers! Now it's February and I was offered a re-ship or refund option but items in my order were sold out. What? Months later, after constantly trying to find out where my package is, it turns out they not only never sent my items but now the large items are out of stock? 3 months of confusion, and condescending emails placing the blame on FedEx, only to find out items I already paid for and that were supposedly "already shipped" are now out of stock. Definitely never shopping with Killstar again.”

Posted 3 years ago

“If I could give zero stars, I would. But I guess I should have read reviews before purchasing. Was sent a plush toy with faulty, uneven stitching. Which made my plush toy have wrinkled horns. Contacted them and I was told that it is not faulty. After 10 emails (a few very much automated ones) and multiple pictures sent I was still told that if I want an exchange I need to pay for my delivery for sending item back to them and to send out a new one. Please tell me how this is not faulty? BTW under their returns policy, company pays for faulty returns.”

Posted 3 years ago

“I purchased items that totaled over $184 dollars from Killstar. FedEx was set to deliver my package on the 23rd of November 2020. Three day later, I still had not received my order. I asked Killstar to make a claim on the missing package so I could be reimbursed or have order re-shipped. They did respond back to have me sign paper stating th as t this was not an attempt to commit fraud and basically wrote an email stating don't contact us, we'll contact you. Well, a month later, nothing. The claim process should have only taken 5 to 7 days as it was just clothes. I called FedEx myself and they explained that the case had been closed and my repackage could not be recovered. Okay, so why hasn't Killstar gotten back to me? So I emailed them back and tell them what was said. They sent me a reply that they are NOW reaching out to FedEx. As of today, that was two weeks ago. Email me them again, after talking to a FedEx customer service representative. She gave me permission to give them her number so she could verbally confirm a failed delivery. Let's see if I hear from them this time. I love there products but this service left a bad taste in my mouth. I had the same issue with Hot Topic and the SAME night the resent me the dress I ordered. No questions asked. That's service. I am not rich, I cannot let 180+ dollars go. I am just really disappointed.”

Posted 3 years ago

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KILLSTAR is rated 2.5 based on 153 reviews