Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

KILLSTAR Reviews

2.5 Rating 153 Reviews
35 %
of reviewers recommend KILLSTAR
Company Reviews Questions Metrics
2.5
Based on 153 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 60%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Email
Queries Resolved In
Over A Week
Returns & Refunds
Returns Process
Could Be Better
Visit Website

Write Your review

Tell us how KILLSTAR made you happy
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
KILLSTAR 1 star review on 2nd April 2024
Edith
KILLSTAR 1 star review on 2nd April 2024
Edith
KILLSTAR 1 star review on 21st March 2024
NEKOMAN Mr Horror Business
KILLSTAR 1 star review on 21st March 2024
NEKOMAN Mr Horror Business
KILLSTAR 1 star review on 21st March 2024
NEKOMAN Mr Horror Business
KILLSTAR 1 star review on 21st March 2024
NEKOMAN Mr Horror Business
KILLSTAR 1 star review on 21st March 2024
NEKOMAN Mr Horror Business
22
Anonymous
Anonymous  // 01/01/2019
Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Andre
Verified Reviewer
“I just made a last time christmas buy at this store, it was late at night and I absent-mindedly forgot to change the size of the order from an XS to an L. Crass mistake on my part.I noticed it as soon as I got the email invoice and immediately proceeded to email them regarding the size change. They told me that as quoted on the faqs, they did not make order amends even though they have an option called "Amend or cancel the order"... Then why do you have an option for it?! They replied whilst I was sleeping and sent the shipment either way, before I even had time to reply. They had the audacity to say that I had to explicitly say "I want to cancel the order" Wasn't it obvious that if you weren't willing to amend it to the right size that I did not want it?! What would I do with leggings 2 sizes below the ones I wanted? Dress my fishes? The least you could do was postpone the shipping until I replied to your rejection. It was already paid anyway. You just needed to say "oh the costumer wants an L instead of an XS. Let's just switch it before shipping. It costs the same, it's the same product and it's in stock." But no, let's make the client go through the hassle of reshipping the item as soon as it touches his doorstep and have him pay shipping again, and have him wait a month or more for the product he wanted, that'll make him want to buy from us again. So in conclusion: Items might have good quality and the customer support is fast to reply, but they treat you as textbook case scenarios. They have 0 consideration for the customers and show 0 effort to help you whatsoever. So if you buy from this shop, pray that everything goes well, otherwise you are doomed, you've been warned. Yes I am rating the shop before everything is even solved, because at this point, nothing they can do can raise the score from my perspective.”
Helpful Report
Posted 3 years ago
Andrea Priestley
Unverified Reviewer
“Only company I know that will remove an item from your basket as you are paying for it, even though you've committed to the purchase. Impossible to buy limited editions. Complained and got the verbal equivalent of a shrug. I'll take my money somewhere else.”
Helpful Report
Posted 3 years ago
Erika
Unverified Reviewer
“They are not even getting back to me! They sent me TWO of the same dress and didn't even give me my skirt. I have tried to contact them again and again and no one has replied I spent so much money there too how can their services be this terrible when they have so many people shopping?! This is insane and it is illegal. This needs to be brought up to head office. Absolutely a crime.”
Helpful Report
Posted 3 years ago
Alexa M.
Unverified Reviewer
“I placed a large order on the Black Friday sale, after having a break from shopping with killstar for almost a year. I was a loyal client of about 7 years beforehand. I knew them to always use the shipping services of Royal Mail. Since I am used to this service, I knew exactly how much I am going to pay in fees upon releasing the parcel from customs in my own country. They ended up shipping my parcel to me with UPS, without asking me if that was o.k or mentioning this anywhere on their website. UPS is known to be a bunch of crooks in my country, and they demanded twice the amount of taxes I have calculated in different "holding and releasing" fees. Had I known they are using UPS now, I would have stayed away. In response to my plea for them to accept the parcel back because I can't pay such a ridiculous sum of money, customer service told me that I will have to pay these fees and the return shipping fee would be deducted from my refund. It is entirely their fault for the lack of transparency. I paid the stupid sum and am now waiting for my parcel, but it was basically ransom money. I am going to unbox the parcel in front of a camera. If anything is broken inside, they are going to be slapped with a Paypal case immediately. Not even going to wait for them to respond. They are going to be unhelpful anyway. Will never buy from them again, and will alert everyone to stay away.”
Helpful Report
Posted 3 years ago
Amanda
Verified Reviewer
“I purchased a pair of the Rougue Boots on Thanksgiving during their sales, the order was confirmed and the funds taken from my account, I then received an email 4 days later telling me they had canceled my order because of lack of stock. Now mind you when I ordered the item it was in stock. The customer service is awful I messaged and emailed to explain the situation and got some regurgitated reply and no apology at all. That was supposed to be my Christmas present from me S.O. so yeah I'm a little disenchanted with Killstar right now, when you do well its really well, but when it's a less than desirable experience your customer service is awful and really left a bad taste in my mouth about the brand.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Terrible customer service, and good luck staying in touch with one person. I've had to explain my experience to three different customer service agents so far. It's unfortunate, I really love the brand and have been a loyal customer for years. All unisex items sizes run different,there is also no size charting available on the website for unisex items. So you better guess right because they do not offer free exchanges, even when it is their own fault! No one even acknowledge your concerns, they just pass you off. Thanks for absolutely nothing Robyn. Buyer is expected to pay the return shipping.”
Helpful Report
Posted 3 years ago
Jennifer Rowland
Unverified Reviewer
“Awful customer service. Never received my items as apparently delivered to the wrong address. I suspect royal mail worker has sticky fingers as I've had several parcels go missing since living here but killstar just keep fobbing me off when I contact them and that's when they eventually do reply. I won't be ordering from them in future as they just don't want to do what's their responsibility in this situation.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Appalling customer service. Paid nearly £10 for next day delivery and it’s 3 days since and still haven’t received it, raised it with the complaints and they send me the faqs as a response. Checked the tracking, due tomorrow. So I have paid almost £10 for standard delivery in the UK. Used to love this brand but recently they’ve become absolutely shoddy with quality and everything. Don’t think I’ll be buying from them ever again. 👎🏼 Don’t recommend!”
Helpful Report
Posted 3 years ago
Pissed Off Earthling
Unverified Reviewer
“The Plus Size department is wayyyy off on sizing. Most items are cut really small. I ordered an outfit for Halloween and only one of the pieces I ordered fit well. The rest of the stuff was too small. So I will give them to a friend. I am really disappointed andcI will order my stuff from Torrid from now on. Killstar should be renamed Killjoy!!😡”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Send out faulty goods and won’t do anything about it. Stuck with a broken item that I had to Chuck away. Won’t be buying from them ever again. Worst customer service and cheaply made items.”
Helpful Report
Posted 3 years ago
Lilly
Verified Reviewer
“I ordered size 7. They said US 7 but they fit more like a 9. They were INSANELY bigger than my foot. There was no way in hell they were a 7. I tried to contact them and said there must be a mistake with the shoe and they wouldnt do anything about it and then just blatantly ignored me. In the photo I have a size 7 shoe on my left foot and the killstar shoe on my right.”
KILLSTAR 1 star review on 7th October 2020
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Worst company ever dealing with. Never received 2 of my items and never been refunded. I guess I’m not the only one read reviews. Of this company.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I ordered $230 worth of clothes from them. When I go to check out, I noticed everything was an xs, and there's no way I would fit in them. So I change them all to a large, double check before checking out, and order. Tell me why the website actually ordered all xs? (I'm not the first person I've heard of this happening to). So I get them, oblivious of that before I get them because thats never happened to me before, and everything is xs. So I send everything back, same day mind you, and request everything be changed to larges. This would have been August 12th. I hear nothing about my package being delivered, I email them to ask (because I lost my tracking info and explained that to them) and they basically said "well, we don't normally do this but yes your package is here", came off suuuuper bitchy. They also said "you'll recieve a notification when it ships". This is now August TWENTY SIXTH. I hear nothing. September 5th, I email them again, asking when itll be shipped. I hear nothing. I dm them on Instagram on the 7th, and suddenly I get an email saying that my order has been raised to be a priority. It was a $230 order. It should have already been priority. On the 9th, i recieve a dm back asking to explain more, and i do. I then get an email, also the 9th, that only one out of four things I sent back is being shipped back to me, no follow up email, no reason why. I then get another email titled "refund notification". Of course the email has zero explanation, and i recieve no follow up. The reason I ordered these clothes was so I could finally feel good about the way I look. I ordered outfits specifically. I already have a pair of black bellbottoms, and I dont wear them because I have nothing to wear them with. Which is why. I bought an outfit. Literally one single email asking me if I wanted to wait for them to be in stock (which was the issue I found out a week later) or be refunded would fix this issue. One. Email. Thats it. Now, im stuck with a pair of pants I can't wear, and literally nothing else. I never wanted a refund. I want the stuff I paid for that should have been ordered correctly and shipped correctly in the first place. Even if it was my fault they were xs, it had been pulling teeth for a month getting these people to do literally anything, and they can't even be courteous enough or less lazy and send me one email asking me what I want to do.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I waited a month to get an item. They created a label but no updates for two weeks. I figure the pandemic made the shipping take a month but it was actually because they hadn’t shipped it. I got the item had it for a week and it broke. They said because it didn’t ship broken it was my fault and they would do nothing. $50CAD wasted on a company that doesn’t stand behind its products”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I will never buy from them again. The quality has gone down hill and shipping takes forever or items never arrive.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I never received my package. They delete all the comments off of their social media pages warning other customers and they refuse to email me back or reply.”
Helpful Report
Posted 3 years ago
Syd
Verified Reviewer
“Beyond frustrated. I spent $130CAD on a pair of boots from Killstar, 6 weeks later I still have not received them. I reached out to DHL who told me that Killstar had made a shipping label, but not shipped the item. When I reached out to Killstar (for the third time, as my first two emails were ignored), I was told (and only after threatening to open a dispute with paypal did they reply, btw) the item HAD been shipped by DHL, in spite of the tracking information still being the same as it was, with no updates past initial creation of the label. The company told me they would "Investigate this matter with DHL and then get back to me personally", which they did not. In fact, they've stopped responding to my emails altogether, and I've had to reach out to DHL yet again on the matter. This was my first time shopping with Killstar, and it will now be my last. Would not recommend them even a little bit if this is how they treat their Canadian customers.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Sent items back never got a refund. I will never order from them again. Awful company”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Fast shipping and fast delivery, which I thought was cool, until I saw the TINY BOX that was delivered. I ordered the never trust the living handbag, and the wallet to match, on top of a cup. I thought wow that’s a tiny box for a huge bag. Opened it up and was disappointed when the only items were the wallet and the cup. The email said all items were shipped. In the envelope for the shipping label / receipt. The bag was highlighted, with no say of anything. No bag and it was highlighted. They didn’t email me saying why, didn’t have it in the box. I emailed them almost 3 days ago and they are taking forever to reply. I just want answers or my money back.”
Helpful Report
Posted 3 years ago
Margo
Unverified Reviewer
“Absolutely rubbish quality. Never again. Guys, if you want nice and good quality rock/matal style clothing buy them at EPM for example. Quite expensive stuff but for years.”
Helpful Report
Posted 3 years ago
KILLSTAR is rated 2.5 based on 153 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request