Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.96

2.0 Rating 2,098 Reviews

24 %

of reviewers recommend Kiwi.com

Company Reviews

Questions

Metrics

2.0

Based on 2,098 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flair airlines have worst customer service. Will charge you fees at checkin booth. Better book somewhere else.”

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Posted 8 months ago

“Always correct. Very nice presentation & schedules.”

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Posted 8 months ago

“Low prices, communication, variants in cases of cancellation.”

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Posted 8 months ago

“Wszystko w najlepszym porzadku. Jasne komunikaty wszystko czytelne. Dobra organizacja i opis kazdego etapu podroży.”

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Posted 8 months ago

“Es muy práctica sencilla y está vez que tuve un pequeño problema ...me estuvieron ayudante y asesorando todo el tiempo ( con la app de kiwi ) . Yo me encuentro muy bien y sigo con ello”

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Posted 8 months ago

“Very good service and well easy to navigate website”

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Posted 8 months ago

“Excellent”

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Posted 8 months ago

“Very easy to book tickets all information provided.”

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Posted 8 months ago

“Found kiwi while I was stranded in Mexico because Frontier canceled our flight due to the storm and then rebooted everybody on one flight and me on another claiming they didnt have any more seats then I started searching and found one on kiwi for the same flight smh I was skeptical at 1st because I never heard of them but yess now I love it.”

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Posted 8 months ago

“Easy booking process, timely notifications about flight changes, quick refunds when flights are canceled, the lowest ticket prices, excellent connecting flight options, and 24/7 support. I am very happy to work with Kiwi.com ☺️🫶🌟🌟🌟🌟🌟👍”

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Posted 8 months ago

“Удобные рейсы и цены”

Kiwi.com 5 star review on 5th February 2026

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Posted 8 months ago

“Хорошие скидки на билеты”

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Posted 8 months ago

“Bajos precios garantizados, excelente.”

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Posted 8 months ago

“Всё супер! Спасибо за удобный сервис и отличную поездку!»”

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Posted 9 months ago

“Yes, kiwi the best!”

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Posted 9 months ago

“Very nice”

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Posted 9 months ago

“I used Kiwi for the first time a few months ago and was really impressed with how smoothly everything went from start to finish. The flight was far better than other airlines that operate short journeys around Europe. The staff were friendly and professional, which made the whole experience more enjoyable. What really stood out was how calm and organised disembarking was passengers only stood up when asked, making it a much more civilised and stress-free way to leave the plane. Downloading the app helps a great deal with all the relevant information you need to know about your flight. Overall, it was a great experience and I will definitely be flying with this company again.”

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Posted 9 months ago

“Booked flights in kiwi.com over 20 times, never experienced any problems and the price is always the most competitive.”

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Posted 9 months ago

“Buna, kiwi.com este de nota 10”

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Posted 9 months ago

“My flight from Batman to Istanbul was cancelled due to weather conditions, which caused me to miss my connecting flight to London. Kiwi.com were immediately contactable by phone and through the app, and they responded promptly to all of my questions. They managed to credit my account for the cost of the missed connecting flight, which allowed me to book an alternative flight the following day. Everything was handled quickly and without any additional cost to me.”

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Posted 9 months ago

Kiwi.com is rated 2.0 based on 2,098 reviews