“Do not buy this product. It’s expensive and they will not let you return or issue a refund if you are dissatisfied and you will be dissatisfied. I purchased a bra and underwear. The underwear were huge. I could see they would swallow me up and didn’t try them on. The customer service said they do not refund on their products.
The bra on the other was too small and very uncomfortable.”
“They use the Shop app to process payment information and it sucks. When trying to add my credit card information it auto-filled with an old address from my mother-in-law which I do not understand because I have never ordered anything to that address, she has never used my computer and it is in no way connected with my card. I change the billing/shipping address to my actual address and save. It looks good so I confirm the order just to find the confirmation email lists the incorrect address. I guess my changes didn't save? The only way I could find to contact Knix was through email which I did right away but by the time someone saw my email the order was shipped so it couldn't be changed or cancelled. They just told me to contact the shipper who won't do anything because I don't have a commercial account with them. So now I'm out 100 bucks for products I will never see. And to top it all off, the one piece of information that was correct was my email address so I now get spam emails from the Shop app which caused all this mess in the first place.”
“these products are terrible
i wish I had read the reviews before purchasing
i’m telling everyone i know not to fall for it
the material is awful
there is nothing good about these products and i will contacting someone in charge about these commercials for misleading (lies) products
and by the way they are in court being sued for the materials they are using causing cancers and other problems with human contact
how dare you knix!!!
beware ladies
consider this a 0 star review
customer service sucks as well”
“The customer service is fine but the bras and underwear are truly overrated. The underwear does not ever stay put. The crotch of the thongs is too thin and they are too long, causing bunching in the back. They slide up over your hips constantly, so you're annoyed all day. The bras also slide up over your boobs, what fun! Have to be worn cross back or they have weird gaps. Overall, they're really poorly crafted, and overpriced.”
“Finally there is an amazing company that sells the most comfortable bras and celebrates women of all sizes. I see some reviews that claim the bras feel tight, but all of them come with a disclaimer that you have to wear a bra at least a few time for it to adjust / conform to your body shape... and it's true! I couldn't be happier and I buy a new color every month.”
“I wish I would have read the reviews before I ordered! I guess I’ll be out the money for these ridiculously uncomfortable bras! I just got my replacement for the first order that didn’t fit and one bra said it was bigger than the one it replaced but it was even smaller around! The bralette fit around but the hooks scratched my back every time I moved and the cups do not fit right. So disappointed in their “most comfortable bras”! Trying to get through on the phone is impossible! Don’t waste your time!”
“Wish I had read these reviews before purchasing. The colors and prints are wonderful and the idea of leakproof undies for light bladder leaks is brilliant. But the fit is terrible, the material stretches out after a few washes and the panties don’t stay where they should, becoming a major wedgie. I complained about the seams coming apart and the customer service rep claimed they’d never heard of this before.”
“Placed a Black Friday order because an item I wanted was on sale. Ordered some other full priced items to get free shipping. On sale item was oversold and didn’t end up getting it.”
“I could have had a wonderful experience if ANYONE had answered the telephone. I don't understand having a customer service phone number if there isn't enough manpower to monitor the phones. I made 22 phone calls, and left multiple messages to no avail. I had an issue with monies entered into my final checkout page that was not credited to the final purchase amount. I needed to speak to someone to remedy the situation but the only "person" I was able to listen to was the robotic voice that kept saying how "knix would love to help...and how a "knixpert" would be with me shortly. UGH!!”
“The bra clasp hooks are so compressed that they could not be engaged on the loop side of the clasp. It took a trial and error attempt at bending the hooks out so they could fully clip into the loops and then several attempts to compress them so that the not only fit into the loops but they snapped in place so theybwould not just slip out.. any effort to tey the clasp before shipment would have made this defect obvious but no o e bothered to check. Leaving me to be the service engineer on your product. Very very disappointing to have to modify the engineering just to try it on.”
“So, I fell for the hype, and bought a bunch of panties, loved them, then fell for the sales, and bought more $$$$! I only wear them for minor sweat protection, not period leaks, and they do their job for that. HOWEVER, after several months of washing and wearing these, they have stretched out SO MUCH, I can barely wear them. They fall down and roll up inside my pants, and ride up my crack whenever I move around. They flap in the breeze on my coolie. Not a good look for a middle aged woman constantly picking undies out of her butt. I had been wearing cotton and Lycra underwear before this fiasco, and they always held their shape extremely well. I guess I’m out $300 in expensive useless underwear. The idea is great, but they should have done long term studies on these and realized their fabric blend sucks for a very high priced panty.”
“While they are decent from a leakproof standpoint, they stretch out very easily and mine fell apart too. When I contacted customer service they basically blamed the way I washed and dried them but come on, make a better product…my other underwear aren’t unraveling. For the price point I expect better…from a customer service standpoint and product reliability. They thought they were being nice offering me 15% off but replacing them would have been better.”
“ordered 2 pair of the thong lined panties: not for period but for light bladder leakage - they are ok - they do not protect as I thought they would.
I ordered a bra in 34 D (I am 4'11" and weigh 105 - not a bigger sized woman by any sense of the word) I usually wear a 34 D or DD (if bra runs small) - I could not get this bra hooked - it is so small and my boobs muffined over like crazy. I returned it and ordered a 34DD - still small around chest but the cups of the bra are gigantic and under my arms the bra came up to the middle of my arm pit - HORRIBLE DESIGN, HORRIBLE FIT. So I went to return this bra and ordered a pullover sports bra. I was advised to not return the 2nd bra (it will go to the homeless shelter though they will probably throw it away). The pullover sports bra? - SO TIGHT TO PULL ON BUT YET GAPES AROUND THE RIB CAGE AREA: HORRIBLE FIT AGAIN. EVEN THOUGH I PAID THE DIFFERENCE - THIS WHOLE ORDEAL SHOULD HAVE BEEN AT A $0.00 CHARGE!!! Sports bra is also trash: Yes, I kept trying - (slapping my forehead). I WOULD LIKE A REFUND but am sure knix is laughing about that!!
A WASTE OF TIME, A WAST OF MONEY. Will not buy from this company again - NEVER AGAIN.”
“Have not bought anything from this company, but……after this many horribly negative reviews never will. These items are very expensive and the reviews - especially the ones involving a) quality and b) customer service tell me everything I need to know about buying any of their products, i.e., don’t.”
