“If I could have selected ZERO STARS I would have! They don't deserve one.
I order 3 pairs of the same shoes for the men in my wedding party, and only received 2 of them. No big deal, but I called to have the missing pair sent to me and was told they no longer have the size I need. So I asked to speak with a supervisor to find a way to get me what I ordered, and was told they would call me in half and hour....I waiting a week and never heard back. At which point I called them back AGAIN. I was finally able to reach a supervisor. They told me they had the shoes I order available in a different size. So I asked them to go ahead and send me a size up from what I order. They then told me they couldn't do that unless I signed up for a kohl's credit card.....so they messed up my order. Couldn't replace my order and couldn't even send me a different size....now I have to take time out my busy schedule to go to a store to get a refund on the one they didn't send and return the others, because their customer service line could literally do NOTHING to help me resolve the issue they caused.....what the heck is a custom service line for if not to resolve issues like this....I will never be shopping at kohl's again, and I will not recommend them to anyone!”
“Kohl’s is the worst store in America ..nasty customer service in store and online ..predatory practices when it comes to fees they charge. I was charged a $40 late fee one month for a lte fee I didn’t have since my balance was zero and the following month they decided to make their late fee $95 more for the $40 fee..why would anyone pay that much for suck a cheap looking store and products? I won’t shop with them ever!”
“I visit the Morris plains store recently and tried to order a pair of mens adidas slides. It was an awful experience and no one but the store manager (Rose) was helpful or even willing to help. I tried many times to do it on my own at Kohls.com but there was an issue. Rose went above and beyond and stayed with us until it was resolved. You need more employees like her that truly want to help the customer!”
“This review covers customer service, price, returns AND refunds. Kohls failed on all counts.
My daughter ordered an item from Kohls for me to give my grandson for his birthday. I paid her for it. The item shipped to me so my grandson wouldn't see it. There was very little info on the box - just Hover something. That's it. Nothing else. I didn't open the box because I wanted to wrap it. I had every expectation that what was ordered would be delivered. My husband, mother-in-law, son and I were all sick with Covid when my grandson had his birthday. So, we celebrated late. My grandson opened the box and it was NOT what we ordered. It was an accessory to what was ordered.
My daughter called Kohls Customer Service right away. She spoke with a woman who didn't speak English very well which meant the call was a long one. The item we ordered was some sort of "special" item and was no longer available. The lady refused to price match the item, which was purchased on sale, with a similar item. I paid about $66, but a similar item through Kohls was over $120, almost double what I paid!!
The correct item was ordered. Kohls shipped the WRONG item. They should have price matched a similar item to replace THEIR mistake. It isn't right that we have to pay a higher price because of their mistake. All the Customer Service Rep would do was refund the credit card. So, my grandson did not get his hoverboard for his birthday. How sad!! We now have to order one from somewhere else at a higher price.
Kohls should have refunded the money paid and price matched a similar item. It was not our fault they shipped the WRONG item. Because of THEIR mistake, I lost out on a good deal and my grandson now has to wait much longer to receive his birthday present. I have to blow my budget to get it for him. He was so excited when he thought he was getting the hoverboard. I can't let Kohls' mistake and poor customer service ruin an 8 year olds birthday. I am SO disappointed in Kohls! I have shopped in their stores since they opened in central Iowa. I CERTAINLY will not order from them again - might not even shop in the store any more. After reading so many negative reviews about Kohls, I expect they will be the next big store to file bankruptcy.”
“customer service what the point of having it they all are idiots. for over two months and approximately 7 different calls trying to resolve the issue received absolutely no help wanted to talk to the credit manager promised he/she would call never received a e-mail or phone call. This is called customer service I think NOT”
“Terrible customer service, UPS delivered my package to CVS and they would not help me correct the situation. And they would not give me a refund because the package was at CVS.”
“Went into store in Temple Texas. Difficult to find prices, sizes and departments. No employees around to help. Couldn’t wait to get out of there! Also hot and stuffy”
“After spending half a afternoon finding the right size shorts, shoes, slippers, & shirts then stand in line (I have painful sciatica) only because Kohl's mailed me a 30%coupon as encouragement to shop. The coupon I was told isn't for anything from a manufacturer. Got nothing 30% off. Yet some things were marked clearance. Made me wonder how clearance is controlled by the almighty manufacture coupon police. Or does Kohl's bait & switch. Please don't get me telling you about the work boots I wanted and watched at $80 for weeks then coming on the weekend all work boot's are 50% off, suddenly the price changed to $160 that weekend.”
“Won't let me sign in to my account. Tried resetting password 3 times. Tried making a new account. Click one button resets the whole form. F them . I'm done with them. Waste of time!!!!”
“This store is incredibly ableist. No carts, crazy expensive kids clothes ($15 for a small short ON SALE and no branding on them to warrant a high cost). Then there are absolutely no plus sizes women work clothes. None. No seating inside the store other than the bathrooms. Fat and disabled are apparently lot welcome inside.”
“I love kohls for how easy it is to return items or exchange items but ever since they remodeled and Sephora takes up half the store their clothing lines have declined and especially their clothes selection. Disappointing”
“I purchased a Sonoma bath towel set, Oeko-Tex. It is horrible. It is not absorbent and it changed colors after one wash. Do not purchase these bath towels.”
“I went to the Depew store for a electric blanket, After looking around for about 15 minutes I couldn't find one.NO RESPONSE from anybody. I FINALLY talked to some girl that I thought worked there buy she didn't but was kind enough to look up blankets on her app. This store had none. So She looked up Orchard park store and they had one on sale; So I drove ALL THE WAY DOWN THERE.Went to look at blankets and couldn't find any electric ones, After about 15 minutes of looking I couldn't find it so I called the store from my phone to ask someone for help because I couldn't find anyone working there. THAT WAS A BIG JOKE. I called twice and NO ONE ANSWERED THE PHONE. Another 5 minutes went buy and I finally caught a guy walking by, he tried to help but after looking around all over we couldn't find it. Finally I asked for the manager, she finally came and I told her how dissapointed i was after driving all the way down there and they couldn't find it. That store was so messed up they had not marked where anything was and no one knew anything. So I left the store and ordered one from Amazon. I WIIL NEVER STEP INTO ANOTHER KOHL"S STORE EVER AGAIN, NO ONE KNOWS ANYTHING AND YOU CAN'T FIND ANYTHING AND YOU CAN'T FIND ANYBODY THAT WOEKS THERE. THAT STORE SUCKS !!!!!”
