Kozy's Bike Shop Reviews

Name: Kozy's Bike Shop
Rating: 4.73

4.7 Rating 178 Reviews

93 %

of reviewers recommend Kozy's Bike Shop

Company Reviews

Metrics

4.7

Based on 178 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Kozy's Bike Shop 5 star review on 5th January 2021

Anonymous

Anonymous // 01/01/2019

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“Great service. Assisted me with a warranty issue on a ten year old product. No questions asked. Great communications and true customer focused service. Great product selection.”

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Posted 5 years ago

“Get an electric bike from these guys!!!”

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Posted 5 years ago

“I had made an appointment with a sales person to see a particular bike. I made the appointment over a week in advance. On the Wednesday before the Saturday is was to see the bike, I called the sales person to confirm the appointment. He didn’t remember who I was or what bike I wanted to see. He assured me he’d have the bike there by Saturday at 11, the scheduled time to see the bike. On Saturday I arrived, saw the bike, bought the bike and several accessories, including a helmet, two bike tire pumps, tools, a water bottle, and two extra inner tubes. Once the transaction was complete, it was apparent that the sales person was done with me. The bike was not fitted to me, and the sales person didn’t even suggest it. I have subsequently found that the inner tubes he sold me are not the correct inner tubes. I can’t speak for the salesperson, but I know how hard I work for my money, and what it took to buy that bike.”

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Posted 5 years ago

“Customer service was extremely helpful. The bike they recommended fits exactly what I needed.”

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Posted 5 years ago

“Very helpful when picking out first bike for triathlon”

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Posted 5 years ago

“.”

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Posted 5 years ago

“Everybody there is super helpful”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Knowledgeable and helpful staff. Also a great selection”

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Posted 5 years ago

“Extremely helpful and patient. Best bike service I have had!”

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Posted 5 years ago

“Very please with the service and merchandise I purchased at Kozy's Bike Shop”

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Posted 5 years ago

“I worked with Nik to purchase a new bike and to buy and install some new parts for a Thule auto bike rack that I own. Nik was extremely helpful. He worked with me to try to get the right parts for my bike rack and installed them at no charge. He also helped me select the best bike with the right options. I would recommend Kozy's to a friend.”

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Posted 5 years ago

“Kozy's is great. They provide excellent service and have great prices.”

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Posted 5 years ago

“Great selection. Staff very helpful and friendly. I have been going there for past 5 years as my kids grow and need bigger bikes.”

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Posted 5 years ago

“Everyone was super helpful, knowledgeable and happy to help me get what I wanted -- without selling me stuff that I don't need!”

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Posted 5 years ago

“enjoyed working w Theo”

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Posted 5 years ago

“I always feel like everyone who works in the store is invested in my experience, no matter which shop I go to. I've been to several for bikes, gear, and service. Theo, especially, has an enormous amount of patience :) I can't imagine going to another shop.”

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Posted 5 years ago

“Great Staff and excellent selection of bikes - and best of all, their Price Match Guarantee!”

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Posted 5 years ago

Kozy's Bike Shop is rated 4.7 based on 178 reviews