“I purchased a Yakimah handcuff to go with my Ridgeback rack. One of the employees helped me find the lock. The box had been opened before and perhaps returned because even the plastic bag inside had been ripped open. We checked and it appeared that all the pieces were there. The night I bought it the cash register computer was down perhaps for physical inventory that I believe was going on. Luis had the other employee look up the price online. Luis was calculating tax and everything on his phone when I realized he was under-charging me, so I corrected him. When I got home and tried to install the new lock core on my Ridgeback I found out that the core was missing a piece that keeps in installed. I worked with Yakimah directly and got a new core shipped to my house the next week.”
“I hadn't ridden a bike in decades and was really self conscious and intimidated walking in. Once through the doors that all changed. Everyone on the staff was welcoming, knowledgeable and amazingly helpful. The staff struck the perfect balance between checking in to see if I had any questions and leaving me to explore on my own.”
“Jon Jenkins was my sales person. He was professional and took time to understand the type of bike I was after as this was a big purchase for me. I test road three different brands and determine an obvious “winner”. I even left the store on Erie and went to the Halsted store to rule out a particular model and felt no pressure from either store. I returned to the Erie location to take home the perfect bike for me, a Specialized Roubaix.”
“Ron was amazing! He was very patient as I tried to get up to speed on all the latest technology and find the right bike that met my needs. Great service and friendly staff all through the process.”
“Very knowledgeable and helpful. Helped me find a bike that was exactly what I was looking for and didn’t try to sell me something out of my stated price range”
“Love the service. Daryl @ 2540 S. Wabash, has made quick work of anything I've needed. The best was when other shops couldn't figure out how to change a spoke on a 30 year old Specialized (something about a unique hub) & he took care of it in no time.”
“I was looking for a rather special jersey and Kozy’s had one. I ordered it on Sunday and it was in the mail box in Southern Illinois on Wednesday. It is going to make a Cubbies fan that lives in Cardinal land extremely happy ! Thank you Kazy’s !!!”
“Theo is the Man! He is an excellent bike fitter and salesperson. Thoroughly knowledgeable. He sold us a Specialized Low Entry Roll Bike, easy to get on and fun to ride. Theo is at the Superstore on 25th and Wabash in Chi-town. Great selection of bikes at that store.”
“Despite telling multiple workers exactly what I planned to use the bike for, riding the lakefront trail, they still pushed me to buy a hybrid. When I'd ask about it (vs. a road bike) they'd pause and say something like "yeah, it'll do that" in a hesitant manner. I thought they were just surprised I was asking and that it should have been obvious to me. The bike looks great but for riding into work, the specific thing I bought it for, I'd rather pull out my 1 speed with coaster brakes and use that. With weather being what it has this spring I haven't gotten many opportunities to ride it in and now that I've come to see just how bad this bike is it's beyond the refund/exchange window and I'm stuck with an expensive bike that I don't want.”
“George and the other techs worked diligently in an effort to find the squeaking sound that seemed to be coming from the bottom bracket. Eventually, the culprit was found and I was on my way, in silence! They are fantastic.”
“I went to purchase an electric bike they had advertised on their website and when I arrived they said the bike was in pieces. I also called the day before and a sales rep told me they had the bike. The sales rep gave me the hand to neck sign, stating it was no good. The was listed for $1300.00. He then went on to tell that the company who made the bike was going out of business. Then he proceeded to show me bikes that cost over. $3000.00 hmmmm. Not okay. This sounds like a ploy to me.”
“George & Sherdon are knowledgeable sales people who NEVER be dishonest. Repair team is the best in the city, thorough and patient, they have walked me through many difficult repairs. Selection is the widest in Chicago, I think. I recommend the shop on Milwaukee, in face all the shops
, every chance I get.”
