La Redoute Reviews

Name: La Redoute
Address: Redcats (UK) plc 2 Holdsworth Street, Bradford
Rating: 1.71

1.7 Rating 265 Reviews

16 %

of reviewers recommend La Redoute

1.7

Based on 265 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

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La Redoute 1 star review on 10th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow communication and they charge for customer service calls!!! Tried to deliver hat stand 3 times, then lost it in some warehouse, tried to get me to do their job liaising with delivery company. Unimpressed.”

Helpful Report

Posted 8 years ago

“Nightmare service. One order came and the sizes were ridiculously large. Trousers that should have been a size 10 absolutely drowned me - more like a 14, and if I want to change them for a smaller size (which I wouldn't have to if their sizing was correct) I have to pay the shipping. At around the same time, also ordered a separate order - two weeks later, it is still not here. Contacted customer service - apparently that is 'normal" but I really feel it is not normal for clothing when compared to anyone else and I also feel that if it is "normal" then it should state that on the site at the point of order which it does not. To add insult to injury, looking at the order online, they have now dispatched half of it. Not that it is here, but when it does arrive, I will still be waiting for the rest of it. They do nothing to help at all when you email them or call, just tell you it's normal. Totally unfair experience, inaccurate sized clothing, rubbish, arrogant customer service, and shambolic delivery to boot. Very upsetting, we've spent quite a bit of money with them, haven't had what we paid for and they do not care at all.”

Helpful Report

Posted 8 years ago

“I have ordered a dress from La Redoute. I tracked the item and it said it is on its way to the local shop. Then I checked it again, it said delays wait for 24 hours. After 4 days still the same message. So I contacted the customer care after 2 days no reply. I decided to phone them which is not free!!!! They told me they can't help me I have to wait for the email. I received an email later on saying they shared my email with the correct department. Then another email to say they are looking into it. I asked them to cancel and refund the payment... Still waiting!!!! Why shall I pay for something I haven't received. Why shall I wait for so long for an email and refund??? I think this is the worst company with the worst customer care! I will never use them again and advise you to use a reputable company who treats their customer with respect.”

Helpful Report

Posted 9 years ago

La Redoute is rated 1.7 based on 265 reviews