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La Redoute Reviews

1.8 Rating 245 Reviews
18 %
of reviewers recommend La Redoute
Company Reviews Questions Metrics Info
1.8
Based on 245 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read La Redoute Reviews

About La Redoute:

French Style Made Easy at La Redoute, sells Womens Tops, Dresses, Trousers, Jeans & Coats, Childrens Clothes, Mens Clothing plus Homeware. La Redoute have an extensive collection of women’s fashion with everything from exclusive ranges by international designers to great value, plain white T-shirts. We also offer baby wear and childrenswear, and even fashion-conscious teens will be satisfied with great brands like Tipster, Adidas and Nike.

Visit Website

Phone:

0844 842 2222

Email:

helpline@redoute.co.uk

Location:

Redcats (UK) plc 2 Holdsworth Street
Bradford
BD1 4AH

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Anonymous
Unverified Reviewer
“Ordered a rug nearly 4 months ago. Told there would be a slight delay on quoted delivery date. Phoned 3 times to ask, when? Finally had a response today. It isn’t coming. This company doesn’t even rate one star for me”
Helpful Report
Posted 3 years ago
L
Unverified Reviewer
“Wrong item sent to me. After 3 weeks I am extremely disappointed, frustrated and upset having received no communication as to when I am going to receive the actual item I ordered and paid for - and no indication as to why it is taking so long. This is the worst service I have EVER received from any company - leaving a customer in the dark when you have my money and I have an item I didn’t even order in my possession? It doesn’t make any sense as to why La Redoute would want to drag this out for so long? Is it to do with the Dover port issues? Is it a stock issue? Is it a delivery issue? What is actually taking so long!?! It doesn’t make sense! Completely left in the dark. Numerous unhappy emails later, all I am receiving is "I am sorry for this, you will hear any updates as soon as possible". Is 3 weeks as soon as possible? I am completely and utterly fed up with waiting and hearing nothing and receiving blanket emails from your customer service team that do not resolve anything and still not having the correct item. Will not be ordering again. I hope they resolve this before a whole MONTH has gone by.”
Helpful Report
Posted 3 years ago
F Patten
Verified Reviewer
“I used to Love La Radoute.. It was a fantastic catalogue, with beautiful products, great deals (lots of free gifts) & great customer service!! Sadly all that changes in 2014 when it was sold off... Now its almost always a chore to deal with them... Products are substandard, Sales & Discounts are minimal & customer service is Pathetic.. Inclusive of its premium rate telephone number 😠 Order anything from them now is simply more hassle than it worth!!! Best To Shop Elsewhere!!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I ordered 2 cushion covers with 2 matching cushions, at a cost of £21.19, only received 1 cushion cover and 2 inner covers (no cushions) After reading all the negative reviews about the poor customer service from La Redoute, I will not return the goods as I have no confidence that my money will be returned. Would never use La Redoute again.”
Helpful Report
Posted 3 years ago
Marcio
Verified Reviewer
“Complete SCAM! Don't ever buy anything from them because you will not receive it. This is probably a website that makes money by selling products that don't exist. I bought my bedside table in November 2020 (order number GE767790891FR) and never received anything. I got in touch through all the possible channels like Instagram, Facebook, Website, Email, Customer Service form and they never even bothered to reply to me. I had to email the CEO of the company, Richard Burke, to get some acknowledgment. As I paid with Paypal I tried to get my money back using their channels but La Redoute keeps lying saying that I received the product even though I never did. The tracking number of the package was never updated and once I made the claim to Paypal they magically update with 2 pieces of information: 1/Product couldn't be delivered & 2/Product was delivered (both on the same day). So they basically are trying to lie to not give my money back through Paypal. I would never buy or recommend this company to anyone RUN AWAY from them right now.”
Helpful Report
Posted 3 years ago
Amanda
Unverified Reviewer
“Returned a couple of dresses months ago, but my return was never processed and the money wasn't refunded. Have called 4 times and left messages, emailed and have never received a response. Horrible costumer service.”
Helpful Report
Posted 3 years ago
Katie
Verified Reviewer
“World beating poor service. A nightdresses I ordered and paid for never arrived, in its place a pillowcase turned up! I've been waiting for 3 weeks for La Redoute to get Hermes to collect this unwanted, unordered pillowcase... nothing. I'd like to be refunded for the item I didn't receive, but apparently that's not possible until the pillowcase is returned, computer says no! Hermes meanwhile,likewise not known for good service seems pathologically unable to collect the thing on the arranged day. I've made four attempts to get this thing collected via La Redoute, each time laboriously going through the paperwork over the phone, being assured Hermes will turn up at the appointed time and still nothing. La redoute are effectively withholding my money. It's baffling how their service can be this appalling.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Took over 4 weeks to deliver, will never use this company again........if you need anything is less than 4 weeks suggest you shop elsewhere. Tried to post feed back on their website but thet vet feedback and will not publish negative comments.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“very poor customer services. Order has not yet arrived, ordered 2 months ago, and they do not reply to emails”
Helpful Report
Posted 3 years ago
Gemma
Verified Reviewer
“Ordered bedside tables, waited around 8 weeks then received the wrong product Rang them to try to resolve the issue and was charged £35 as the line charges you, even when you are waiting to get through. Recordered the product and this time they have ‘lost’ one of them?!?!?! Do not buy from this retailer they are totally useless and their customer care is horrendous”
Helpful Report
Posted 3 years ago
Imogen Rubinstein
Verified Reviewer
“Diabolical service. Delays in sending out my order. A cushion cover! no correspondence. Never again will I use or recommend this company. Would have given no stars if that had been an option. They were happy to take my money of course!”
Helpful Report
Posted 3 years ago
Rachel
Verified Reviewer
“I am disgusted with the service I have received from La Redoute. I was offered the credit account as I checked out, I wasn't told that using a credit account would meanI would have to wait a week to receive a confirmation code in the post. I had to call in with the code, I was told it would be dispatched and reach me within 7-10 days. Its now 7 days later and my order still hasn't been dispatched, I called in to cancel the order as I cant wait for it anymore and will have to buy my baby a coat locally instead. I held on the phone waiting to get through for 29 mins. The lady that picked up was extremely unsympathetic and impolite and when I said I cant wait any longer for the delivery and would like to cancel, SHE HUNG UP ON ME!!! HOW RUDE!!!! I'M DISGUSTED. STAY AWAY!! ALL THEY PROVIDE IS AGGRAVATION!”
Helpful Report
Posted 3 years ago
Moira R
Unverified Reviewer
“I ordered an expensive storage trunk, it didn't arrive. When I called customer service, which I had to wait 25 minutes to get through (on a paid for number), they told me that the delivery company had damaged the item. However, I could buy it again but wouldn't get a refund for the existing item until it was back with them, meaning they would have £500 of my money and I still wouldn't have the item. It's now over a week, I haven't had a refund, I still don't have any item and the email I received from them after a complaint, was a standard response. Very poor service, I would avoid using La Redoute, especially if you are purchasing expensive items.”
Helpful Report
Posted 3 years ago
Daniel F
Unverified Reviewer
“Purchased a bed from them, the bed base came and was built very poorly. It looked good, but when put together realised it had no slats, just three flimsy pine cross bars. This meant the mattress collapsed through the bottom. On the second night one of the crossbars broke, so now the bed is useless. Customer support has not been good, rude and dismissive.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I have ordered a mirror at the end of June (my first purchase from La Redoute) and i received a completely different mirror. After a few attempts via email and website I have talked to a representative who said she will handle the exchange. Indeed, i have received the original mirror that I have ordered along with the new bill request. Again, after few emails and WhatsApp i was told i need to pay the new bill for the same amount without actually refunding what I have already paid initially. After back and forth I received my refund two weeks later. New bill was sent without any payment information so yet through another line of WhatsApp communication i have received the IBAN number to make the payment to. Overall, the purchase of one mirror for 135 francs cost me 1.5 months of constant back and forth just to get my original purchase. I can understand sending the wrong item but everything else that happened is not professional. I have asked initially to speak to someone and all i got was WhatsApp messages during 1.5 months. It was my first and last purchase at La Redoute.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Still awaiting a refund for some curtains we returned. It is now 3 weeks since we returned curtains via Hermes and despite sending pictures of the returns slip with barcode as requested we have not received a further response or refund of our money. In addition to this our order was split into separate deliveries and we receive little to no communication about when we will actually receive the remaining products ordered (which have been paid for). Communication just seems to be somewhat lacking.”
Helpful Report
Posted 3 years ago
Woj
Verified Reviewer
“They delivered damaged goods and for months were unable to resolve the issue nor make a refund. Customer service promised to send the damaged goods again but it never happened. Instead they kept lying that my order is "on the way". I was super patient (I appreciate the disruption that corona virus made) and waited almost 2 months (yes I mean TWO MONTHS) and guess what, no delivery, nobody bothered to even reply to my multiple messages. This company is a joke!”
Helpful Report
Posted 3 years ago
Wojtek
Unverified Reviewer
“They delivered damaged goods and for months were unable to resolve the issue nor make a refund. Customer service promised to send the damaged goods again but it never happened. Instead they kept lying that my order is "on the way". I was super patient (I appreciate the disruption that corona virus made) and waited almost 2 months (yes I mean TWO MONTHS) and guess what, no delivery, nobody bothered to even reply to my multiple messages. This company is a joke!”
Helpful Report
Posted 3 years ago
Khan Choudhury
Unverified Reviewer
“i applied for a credit account but was refused. and their excuse was they could not identify me at my home address through the credit reference agencies. i contacted all 3 credit agencies who told me they do NOT understand why i was told that i could not be identified when i am on the electoral register. and have been for many years. so this was a LIE by La Redoute. i have an asian name by the way. i then used my moms name (my mom is english) name to apply for a credit account. and got accepted straight away. even though my mother has NEVER lived in this area. or even at my address. so therefore was NOT on the electoral register either. cut a long story short . . . i ordered goods in my mothers name. and paid them off. a while after i then get accepted an account. but when i explain to them (after being honest) that i opened an account before in my mothers name, paid it off, and then told them my asian i was then being treated differently. i then had an issue of logging in to my account. of course La Redoute caused this problem themselves for me. i complained about this. but no joy. and their response was (in other words) go to the ombudsman. and that is what i will now be diong. if you are a black or asian person? do NOT bother with these types of people”
Helpful Report
Posted 3 years ago
Khan Choudhury
Unverified Reviewer
“i applied for a credit account but was refused. and their excuse was they could not identify me at my home address through the credit reference agencies. i contacted all 3 credit agencies who told me they do NOT understand why i was told that i could not be identified when i am on the electoral register. and have been for many years. so this was a LIE by La Redoute. i have an asian name by the way. i then used my moms name (my mom is english) name to apply for a credit account. and got accepted straight away. even though my mother has NEVER lived in this area. or even at my address. so therefore was NOT on the electoral register either. cut a long story short . . . i ordered goods in my mothers name. and paid them off. a while after i then get accepted an account. but when i explain to them (after being honest) that i opened an account before in my mothers name, paid it off, and then told them my asian i was then being treated differently. i then had an issue of logging in to my account. of course La Redoute caused this problem themselves for me. i complained about this. but no joy. and their response was (in other words) go to the ombudsman. and that is what i will now be diong. if you are a black or asian person? do NOT bother with these types of people”
Helpful Report
Posted 3 years ago
La Redoute is rated 1.8 based on 245 reviews
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