Leader Stores Reviews

Name: Leader Stores
Address: Leader Stores,103 Whitby Street South,Hartlepool, Hartlepool
Rating: 3.45

3.5 Rating 679 Reviews

58 %

of reviewers recommend Leader Stores

3.5

Based on 679 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0845 054 3500

Email:

garymurray@leadergroup.co.uk

Location:

Leader Stores,103 Whitby Street South,Hartlepool
Hartlepool
TS24 7LH

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Leader Stores 1 star review on 15th March 2024

Mrs Patricia Pitkethly

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service.very helpful staff.”

Helpful Report

Posted 8 years ago

Hi Martin Thank you for leaving us your review - your feedback is always appreciated. Kind regards

Posted 8 years ago

“Very professional service from the first contact through to delivery. Marc Husband was the person we dealt with and he offered an excellent standard of customer service. All questions were answered comprehensively and he had full knowledge of the product. Marc then handled a return of a door very promptly and with no question at all. Excellent service all round. Thank you!”

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Posted 8 years ago

Good morning Tracy Thank you for taking the time to leave us your review. We always appreciate your feedback. Kind regards

Posted 8 years ago

“Excellent service, and a fabulous product delivered when promised!”

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Posted 8 years ago

Good morning Rachael Thank you for leaving us your reivew, we're glad you're happy with the service. Kind regards

Posted 8 years ago

“Great price and great product, items were well packaged and came the next day, will be using this company again”

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Posted 8 years ago

Good morning Dawn Thank you for your feedback, it's always appreciated. We hope to see you again soon. Kind regards

Posted 8 years ago

“Recently on vacation in Florida, I ordered 4 doors from Leader Doors, because of the fantastic offer, I explained I would return in 4 weeks to the U K,,they said no problem, so order was accepted,on my return the doors arrived as quoted, absolutely on time and in perfect condition,all wrapped separately ,fantastic service ,and as I live I Scotland free delivery, I to highly of this company, and intend to use them again Yours Sincerely Peter Walker Edinburgh. Many thanks agaiin”

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Posted 8 years ago

Good morning Peter Thank you for taking the time to leave us your review. Your feedback is always appreciated as we strive to improve our customer service experience. We're glad you were happy with the service provided and we hope to see you again in the future. Kind regards

Posted 8 years ago

“Internal refinished OAK panel door....fast and prompt service....product as described and very competitive price. Excellent all round.”

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Posted 8 years ago

Good morning Steve Thank you for leaving us your review. Your feedback is always appreciated. Kind regards

Posted 8 years ago

“The door was exactly what I had want. It was well made, well packed and looks good in situation.”

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Posted 8 years ago

Hello Lesley, Thank you for your kind review and we are really pleased that you are more than satisfied with your items and hope to be of the same assistance with any future orders you may wish to place. Kindest Regards, Dan Winters, Leader Stores

Posted 8 years ago

“It was a slight problem ordering online as the payment wouldnt work. but when i rang it was all plain sailing! was kept well informed about the delivery date, and a really good price too.”

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Posted 8 years ago

Hello Richard, We do apologise for any inconvenience that you may have faced when placing your order online but are glad that you were happy with the quality of service you received over the phone and are glad that your order went smoothly. We promise to retain this level of service with any further orders you may look to place. Kindest Regards, Dan Winters, Leader Stores

Posted 8 years ago

“Friendly service . Prompt delivery. Good value .”

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Posted 8 years ago

Good Afternoon Yvonne, I would like to thank you for your comments and are glad you were pleased with our service and quality that you received. Thanks again, Dan Winters, Leader Stores

Posted 8 years ago

“No problems whatsoever. Good product. Quick delivery. Thanks.”

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Posted 8 years ago

Good morning Brian Thank you for leaving us your review, we're glad you are happy with the service. Your comments are always appreciated. Kind regards

Posted 8 years ago

“Quality doors, low price”

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Posted 8 years ago

Hi Adam Thank you for leaving us your review. Your feedback is always appreciated. We're glad you were happy with your purchase. Kind regards

Posted 8 years ago

“All good. Everything was as described and delivered quickly.”

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Posted 8 years ago

Hi Timothy Thank you for taking the time to leave us your review, we always appreciate it. Kind regards

Posted 8 years ago

“Order process easy and delivery was on time and delivery driver very good”

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Posted 8 years ago

Hello Jean, Many thanks for your kind review and we are glad that you are happy with your experience when purchasing from Leader Stores. We hope to hear from you again and equally look to provide you with the best possible service. Kind Regards, Dan Winters, Leader Stores

Posted 8 years ago

“Purchased doors at a cheaper price than I could buy elsewhere and they were delivered very quickly and at the time indicated.Overall very happy with service.”

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Posted 8 years ago

Hi Sandra Thank you for leaving us your review - you're feedback is always appreciated. We're glad you were happy with your purchase. Kind regards Shaun

Posted 8 years ago

“Excellent service, fabulous products and only 2 days from order to delivery. Also extremely helpful, friendly staff when I had cause to call them.”

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Posted 8 years ago

Hi Susan Thank you for taking the time to leave us your review. We're glad you are happy with your purchase. Kind regards Shaun

Posted 8 years ago

“very good service indeed- thanks”

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Posted 8 years ago

Hi Robin Thanks for leaving us your review, we really do appreciate it. Kind regards Shaun

Posted 8 years ago

“Good product at a competitive price. Quick delivery.”

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Posted 8 years ago

Hi Terence Thank you for your kind review. We're glad you were happy with the service.

Posted 8 years ago

“excellent service and quick delivery”

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Posted 8 years ago

Good afternoon Julie Thank you for leaving us your review, we're glad you were happy with the service. Kind regards

Posted 8 years ago

“We were so impressed with the quality and value for money of the bench we ordered from Leader stores. It was delivered swiftly and free of charge! Mr and Mrs Luff, Kent.”

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Posted 8 years ago

Good afternoon Thank you for taking the time out of your day to leave us your review. We always appreciate your feedback. We're glad you were happy with your purchase. Kind regards

Posted 8 years ago

“Good price & service, would use again !”

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Posted 8 years ago

Hello Norman, Thank you for your kind review and we really appreciate your feedback. We hope to hear from you again. Kind Regards, Dan Winters, Leader Stores

Posted 8 years ago

Leader Stores is rated 3.5 based on 679 reviews