Le Chameau Reviews

Name: Le Chameau
Address: 16 Mill Street, Oakham, Rutland
Rating: 4.46

4.5 Rating 681 Reviews

85 %

of reviewers recommend Le Chameau

About Le Chameau:

Le Chameau are the only rubber boots to be handmade by a single master bootmaker, each pair is unique. Using the highest quality materials and with a range of iconic and innovative styles, Le Chameau Maîtres Bottiers have been making our boots by hand for over 90 years. Every Le Chameau boot is constructed by one Maîtres Bottier. In order to become a Maîtres Bottier it takes 9 months of training before they are permitted to construct their first rubber boot.

Visit Website

Phone:

01572 772 444

Email:

customerservices@lechameau.com

Write Your review

Tell us how Le Chameau made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Le Chameau 5 star review on 18th February 2025

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Français

Deutsch

Español

“Tengo unas botas Le Chameau desde hace unos 20 años, con forro de tela, suela de vibram y cierre ajustable. Son fenomenales, puedo caminar hasta 20 km con ellas por terrenos montañosos sin fatiga en los pies. Y siguen siendo impermeables. Pero las suelas ya están muy gastadas. Así que compré unas lo más parecidas posibles, el modelo Vierzon jersey lined, aunque la suela ya no era Vibram. Al probarlas me resultaron incómodas porque hacían un pliegue en la zona del empeine. Al sujetarlas en la mano vi que la caña se doblaba y caía de forma que no se sostenía vertical. En cambio las que tengo se sostienen incluso moviéndolas. Por ese motivo las devolví. Si hubiese a la venta unas iguales a las que tengo las compraría sin dudar.”

Helpful Report

Posted 3 months ago

Hola, Gracias por tu reseña. Lamento saber que sus nuevas botas no cumplieron con sus expectativas, según su par anterior, y entendemos lo decepcionante que puede ser. Aunque actualmente no ofrecemos un modelo idéntico a sus anteriores botas Vibram, sus comentarios nos ayudan a comprender mejor las necesidades de nuestros clientes y nos ayudan a mejorar nuestros productos. Si hay algún consejo que podamos ofrecer sobre nuestros otros modelos, no dude en contactarnos. Gracias, Laura

Posted 3 months ago

“Compared to the original Mouflon Plus, the 12" Lite boots are very inferior. I've had two pairs now, and in both cases the cushioning layer immediately above the sole just starts disintegrating seemingly for no reason, rendering them pretty useless as the sole starts detaching. The original pair of Mouflon Plus I had lasted for many years, but these lighter ones are more than disappointing!!!”

Helpful Report

Posted 3 months ago

Hi Nick, Thank you for taking the time to leave a review of your LCX boots, I can understand this is a disappointing experience you have had with these boots. Sadly we are unable to offer a resolution under warranty for your boots as they are from 2020 they are sadly too far out of your 2 year warranty period to cover. If you would like to replace these boots and need a new discount code generating please do reach out to me and I will gladly arrange one for you. Thanks, Laura

Posted 3 months ago

“Love the boots but not sure that I love the company. I purchased my first pair of lined boots for $150 in January 2024, and when I looked in December of January 2024, thinking that I’d purchase a pair of boots for my son, the price had doubled to $300. Inflation can’t be the reason. I read that the company closed is factory in France to focus its operations elsewhere, perhaps where labor is cheaper. So, lower labor costs but double the cost to the customer. Please explain.”

Helpful Report

Posted 4 months ago

Hi Mark, Thank you for taking the time to review us and for speaking with me on the phone now to discuss this - I am sorry to hear you've been disappointed in our pricing changes and can appreciate this is frustrating. As mentioned our change of sipping from internally in the USA to internationally has made changes to our costing and subsequently our pricing too. If you would like any further assistance with a future order please do reach back out to me and I will be happy to help. Thanks, Laura Thanks,

Posted 4 months ago

“Bought the prestige chasseur leather lined boots in september 2020. Did not use them in the rough, worn them about , say, 20 days a year , took good care of them. four years later, a crack appears around the heel, not waterproof anymore. Bad quality for such a price, my last pair of wellies from the other leading french brand lasted more than 15 years.....”

Helpful Report

Posted 4 months ago

Dear Francois, Thank you for taking the time to share your review. I’m sorry to hear that you’re not satisfied with your boots. We offer a 2-year warranty covering manufacturing faults on all of our boots. While I can see from the date you provided that this warranty period has passed, I encourage you to reach out to our customer service team. Please send them an email at customerservices@lechameau.com, including: 1. Images of the boots. 2. A copy of your proof of purchase. Our team will review the details and see how we can assist you further. Thank you again for reaching out.

Posted 4 months ago

“Very disappointing experience. I purchased boots that turned out to be too large, but the sizing issue was only clear after a minimal test outside. Customer service refused a return or replacement, claiming the boots were “worn” due to light scratches on the soles. If such minor use can scratch the soles, it seriously raises questions about the product’s quality. Their rigid and unhelpful response shows a lack of care for genuine customer concerns.”

Helpful Report

Posted 5 months ago

“I’ve been a customer of yours for 30yrs and have over the years purchased about 6 pairs of ladies size 38 vierznord with the neoprene lining. Historically these boots were the absolute best, they had a full cushioned thick sole and I wear them r dry single day and all through the shooting season, I’ve done all the countryside marches in them too! Wonderful … AND THEN … you’ve sold your sole … they’re not made in France anymore with the original quality and WORSE of all, you started putting this horrendous rubber ‘anti slip’ (which is terrible) in the heel inside where usually it was neoprene lined throughout. You NEED your heel to move with your foot these awful things completely eat and ruin every single pair of socks leaving massive holes, then resulting in horrendous blisters. I’ve tried everything to compensate for this terrible ‘design fault’ and have spoken to many original old school Chameau owners who now but Aigle instead. Please STOP putting this awful rubber inside the heel it is terrible, go back to having the neoprene completely throughout the boot! Trouble is, all your original customers who’ve worn and purchased le Chameau from the 90’s won’t be your customers anymore.”

Helpful Report

Posted 8 months ago

Hi, thank you for getting in touch and taking the time to leave a review. I am really sorry to hear how disappointed you are with your Neoprene Lined Boots, this isn't how we want our customers to feel when purchasing our boots and so we really appreciate your feedback. This rubber heel cup is important in helping improve the lifespan of Wellingtons, this heel finish helps prevent premature wear to the neoprene which can cause discomfort when it has worn away. We do hear of customer's having success in alleviating any issues they may have with the heel cup by changing their socks, applying a thin layer of our cleaning spray or by using a heel insert. I will pass your feedback over to the wider team and we appreciate you taking the time to share this, it really helps us improve our products. Thanks - Laura

Posted 8 months ago

“Updating my review from two plus months ago. Laura responded to get in touch with her and she would help me. I did reach out where she told me to by e mail and left my contact information. In over eight weeks I have heard nothing. Cricket’s It seems talk is cheap at Le Chameau in dealing with their mistakes.”

Helpful Report

Posted 9 months ago

Hi David, Thank you for taking the time to update your review - I am sorry to hear you are still disappointed with the service you had received. I have just checked with the UK customer service team and sadly we did not receieve a follow up email from yourself. As this order was refunded in full following your return, organised by my colleague Brenda; we did believe this issue had been resolved. I can only apologise if this was sent and did not make it through to us. If you need any further help please do use the email I previously provided and a member of the team will be happy to help! Thanks - Laura

Posted 9 months ago

“Rien à voir avec le Chameau d’avant. Retours PAYANTS (!) Remboursements TROP TARDIFS (!) Bref… je déconseille”

Helpful Report

Posted 1 year ago

Bonjour, Merci d'avoir pris le temps de laisser votre avis - votre retour nous est précieux. Je suis désolée, mais je ne comprends pas votre commentaire car nous proposons aussi une option de retour gratuit via notre site internet afin de garantir le meilleur service pour nos clients. Si vous souhaitez de plus amples informations à ce sujet, veuillez contacter notre équipe du service client et nous serons heureux de vous aider. Merci, Laura

Posted 1 year ago

“Ordered boots and they put the wrong sized boot In a box with the correct size marked on the side. Called and they have no one on the live lines emailed and asked if I could exchange and they responded with “did you try the on?” After asking if I could do an exchange AGAIN they said they only do returns and want me to reorder. Why would I reorder when you didn’t send the correct size the first time. If I’m paying 200 for boots I expect to get the item I order or at least for the company to fix their mistake. Literal waste of my time, not ordering from this company again.”

Helpful Report

Posted 1 year ago

Hi Celia, Thank you for taking the time to leave a review - I can only apologise this was your experience when shopping with us. I have spoken with my US colleague and she has reached out to you via email with the hope to put this right for you as swiftly as possible. Thanks, Laura

Posted 1 year ago

“Customer service takes so long it ends up being out of warranty period before they get around to dealing with you and then they claim that they can’t help as outside of warranty. Boots split after 18months on sole and started leaking, no help no support. £200 boots should last longer than 18 months, not good enough.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave a review - I am very sorry to hear you are having issues with your boots leaking. I can see from your email chain with my colleague Marco these boots were purchased via one of our retailers, who handled this claim for you. Sadly we cannot issue warranty claims directly for purchases made at a stockist and so I would advise you reach out to them for any more information regarding your case. Thanks, Laura

Posted 1 year ago

“Was given a pair of Iris boots for Christmas 2023 and am a size 8 shoe. The opening into the boot was so small I couldn't get my foot into them. My daughter, who wears a size 3, could get her foot in comfortably so left me no option but to return them. However, customer service was brilliant and offered a full refund even though out of the normal period.”

Helpful Report

Posted 1 year ago

“commande non recue malgré appel pour preciser l'adresse .... bien dommage pour une experience de commande en ligne avec le chameau je voulais changer mes bottes st hubert .... je vais attendre ; chercher et reflechir et ne pas aller sans reflechir chez le chameau”

Helpful Report

Posted 1 year ago

Merci d'avoir pris le temps de laisser un avis, nous vous avons envoyé un courriel concernant les problèmes évoqués afin de trouver la meilleure solution possible pour vous. Bien cordialement, Laura

Posted 1 year ago

“Very disapointed. The first time i wore boots with rains, they became white Every drop of rain has left a kind of whitish mark on the boots”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave this review. We recommend using our care products to help keep your boots looking as good as new. A thin coating of our boot spray, or our pre-loaded care sponge, restores the shine to our rubber boots. Thanks, Laura

Posted 1 year ago

“IMPOSSIBLE DE RENVOYER DES BOTTES VRAIMENT TROP GRANDES”

Helpful Report

Posted 1 year ago

Merci d'avoir pris le temps de laisser un avis, ma collègue Aurélie vous a envoyé un e-mail afin que nous puissions vous aider à effectuer le retour de cette paire. Laura

Posted 1 year ago

“Mon expérience client est désastreuse. J'ai essayé les chaussures et après quelques mètres les coutures du dain ont cassé à deux endroits d'une des chaussures : au niveau de la "dentelle" en daim beaucoup trop fine. Je n'ai pas renvoyé le produit car il n'y avait pas d'étiquette préafranchie et le colis était trois fois plus volumineux que la boite à chaussures... Je vais essayer de faire réparer la chaussure chez un cordonnier. Les manques de qualité de fabrication et de responsabilité écologique expliquent la note minimale.”

Helpful Report

Posted 1 year ago

Bonjour, Merci d'avoir pris le temps de laisser votre avis. Je ne peux que m'excuser pour la réception de ces chaussures qui ne correspondent pas à la qualité attendue de la part de notre compagnie Le Chameau. Nous allons étudier le problème plus en détail. Je vois que ma collègue Aurélie travaille actuellement avec vous pour remédier à cette situation. Cordialement, Laura

Posted 1 year ago

“One of the worse costumer services I had to deal with. I exchanged a few emails trying to understand the sizes that would fit me better. Then I called and wasn’t able to talk to anyone. A person called me later, but hung up on me when I was trying to explain my case. Very frustrating experience :(”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave your feedback - I can only apologise that the boots you received did not correlate with what you believed to have ordered. My Colleague Brenda has tried to contact you via phone and email, if you have the time we would really appreciate the chance to put this right for you. Please do reach out to the US team via: customercareusa@lechameau.com Thanks, Laura

Posted 1 year ago

“Bonjour, j'ai été tres décu par cette paire de chaussure. En effet, cette taille 44 doit avoir un gros défaut. Elle est trop petite pour un 44. Il doit y avoir une erreur de fabrication. Si je la mets, j'ai tres vite mal aux pieds et particulièrement au pied gauche. Ce qui ne m'était jamais arrivé avec un 44. Que puis-je faire maintenant ? Cordialement Arnaud de Louvencourt, France”

Helpful Report

Posted 1 year ago

Bonjour; Merci d'avoir pris le temps de nous laisser un commentaire. Je suis désolée d'apprendre votre problème de taille. Ma collègue Marine vous a envoyé un message et va vous aider à résoudre ce problème. Cordialement, Laura

Posted 1 year ago

“In December 2018 I purchased LADIES CHASSEUR NEOPRENE LINED BOOT. These have a good fit and are easy to walk on. After three years the sole of both boots developed a crack and my feet have been getting wet ever since. I can show pictures of it.”

Helpful Report

Posted 1 year ago

Hi John, Thank you for taking the time to leave a review - I am sorry to hear you have experienced issues in your boots cracking. Sadly, we are unable to cover boots purchased in 2018 under our 2 year warranty but would like to discuss these with you. If you have the time and would like a member of the team to take a look at this to offer some advice, please do pop some images across to our customer services team, we will be able to get back to you from there. The email to reach us on is: customerservices@lechameau.com Kind Regards, Laura

Posted 1 year ago

“Bonjour, Je ne suis pas satisfaite tout simplement parce que je n'ai pas reçu les bottes commandées il y a longtemps, et dont j'ai besoin. Une première fois, la livraison a échoué. Je l'ai reprogrammée et depuis, pas de nouvelles.Que se passe-t-il ? May Prate 06 87 16 26 80 Votre colis n° 250803342327484”

Helpful Report

Posted 1 year ago

Merci d'avoir pris le temps de laisser un commentaire. Je peux voir que vous avez parler avec ma collègue Marine et qu'elle a résolu ce problème avec vous. Cordialement, Laura

Posted 1 year ago

“I was not sent the boots that I ordered. I received the wrong size in the wrong color.”

Helpful Report

Posted 1 year ago

Le Chameau is rated 4.5 based on 681 reviews