Leonard Truck Outfitters Reviews

Name: Leonard Truck Outfitters
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.25

4.3 Rating 1,065 Reviews

80 %

of reviewers recommend Leonard Truck Outfitters

Company Reviews

Metrics

Info

4.3

Based on 1,065 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Leonard Truck Outfitters:

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a privately owned retailer, manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers and accessories, carports, playhouses, pet and animal structures, gazebos, and outdoor furniture. We serve our residential, commercial and government customers through our 59 factory outlet stores in the five-state region of North Carolina, South Carolina, Virginia, West Virginia and Tennessee.

Seventy percent of our business last year resulted from repeat customers and referrals mostly of which were from family member to family member. We hear a lot of this: "I am here because when I was growing up my grandfather had a Leonard building in his backyard . . ." We take pride in serving and taking care of folks as if they were our family.

Over the years, our company's focus on quality, craftsmanship and customer service has allowed each of our company-owned stores to be integrated partners in their local communities. We encourage employees to look for ways to make a difference around town and to help out worthy causes.

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a topper several months ago, but they said that the factory forgot to install the pet screens I ordered. They said that the factory would have to send them later. I called every few weeks, but they never came in. Hopefully I am finally getting them installed soon. Unfortunately I did not have them for a trip that I had planned, and had specifically purchased the pet screens for. I had to leave the dog and pay kennel fees. Very disappointed.”

Helpful Report

Posted 5 years ago

“Things have changed at the Wilmington store. The service and Quality have taken a nose dive. I have known Scott for some time, it seems he is very limited with personnel , After 5 weeks of waiting for a topper that I ordered I have to wait another week or longer for it to be installed. When I called back(2) DAYS LATER to advise of a leak (buddy) tells me you have to wait another week or so just for some one to look at it, (really) I purchased the truck in another town where the Leonards store was going to get the topper and installed in (3) weeks, but I know Scott and was trying to stay local so I ordered with him..I hear mumbling and groaning from employees that they are over worked, no time off, either get more employees or more efficient ones . Disappointed in this whole deal . Scott does have a window on order now.”

Helpful Report

Posted 5 years ago

“I'm satisfied with my trailer purchase, but follow-up customer service is lacking. I've called 4 times inquiring about my certificate of origin...it's been over 2 weeks. Currently I own a $3600 yard ornament since I can't register the trailer and get tags. Robert 910-624-1376”

Helpful Report

Posted 5 years ago

“Truck cap didn't come in time. It was over 2 weeks late causing me a big hassle for a vacation I had coming up.”

Helpful Report

Posted 5 years ago

“I left the town where my tonneau cover was purchased and have been traveling. The cover has shifted and I am not near a Leonard dealer now. I have paid to get it readjusted once already.”

Helpful Report

Posted 5 years ago

“The trailer appears to be well built from afar but on closer inspection and once I got it home I realized how bad it really was. there is shark slag sticking off of the poorly welded seams everywhere. I cut myself several times on this trailer after only several uses. The paint is almost nonexistent. I say that because in some spots it literally is not there however in other spots there is a light Sheen of paint. This will almost certainly need to be completely repainted before the wet season. the upper railings are not fitted properly and are not properly aligned when they were welded. There is at least a 1/4 inch gap on the one seam which would be embarrassing to me as a Craftsman. I cannot say that I would recommend Leonard trailers to anyone in fact have been telling most everyone I talked with how poorly made they are. I am very disappointed in your product having heard just the opposite from many people over the course of several years. My suggestion is for your production team to get their act together and for those people supervising them oh, get off your ass and out of the office and pay attention to what's going on under your nose.”

Helpful Report

Posted 5 years ago

“Dealer needs to fix poor stain application problem from factory. I have been waiting for 2 months.”

Helpful Report

Posted 5 years ago

“I have owned this trailer for less than a month and the paint is chipping off already. It seems it is a very poor paint job and the trailer looks like it is years old already. There is rust all over the trailer. Not too happy for what I paid for the trailer.”

Helpful Report

Posted 5 years ago

“Still waiting to hear back from Leonard Buildings & Truck Accessories regarding issues I am having with the shed that I recently purchased. Please give me a call: 540-604-7846. Thanks, Anton Lee Huger”

Helpful Report

Posted 5 years ago

“Dealer was rude and had no respect for the customer. Installer did a half ass job and I had to re do the installation myself.”

Helpful Report

Posted 5 years ago

“Delivery process was very poor nobody called me the day of delivery to tell me it wasn’t going to happen I had to call at end of day only to find out it wouldn’t be until the following week so I had to pay another independent company 300$ to deliver my building so I didn’t have to wait another week only having delivery’s once a week didn’t make sense to me”

Helpful Report

Posted 5 years ago

“I payed for a tool box for my truck and then they came back and wanted me to pay for the shipping of the box! I payed over a 1000 dollars for it. The lady that took the order made a error and wanted me to pay for it! I had a bad experience with your company and the way it was handled!”

Helpful Report

Posted 5 years ago

“These people kept jerking me around without ever providing the correct parts to complete a satisfactory sale. I will never do business with them again!”

Helpful Report

Posted 5 years ago

“The setup guy was awesome but as far as the building there were a few unfinished areas in the building and the locking pieces for one of the windows were broke”

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Posted 5 years ago

“I am very dissatisfied with customer service At the counter and in installation!!!”

Helpful Report

Posted 5 years ago

Leonard Truck Outfitters is rated 4.3 based on 1,065 reviews