Leonard Truck Outfitters Reviews

Name: Leonard Truck Outfitters
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.24

4.2 Rating 1,070 Reviews

80 %

of reviewers recommend Leonard Truck Outfitters

Company Reviews

Metrics

Info

4.2

Based on 1,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Leonard Truck Outfitters:

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a privately owned retailer, manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers and accessories, carports, playhouses, pet and animal structures, gazebos, and outdoor furniture. We serve our residential, commercial and government customers through our 59 factory outlet stores in the five-state region of North Carolina, South Carolina, Virginia, West Virginia and Tennessee.

Seventy percent of our business last year resulted from repeat customers and referrals mostly of which were from family member to family member. We hear a lot of this: "I am here because when I was growing up my grandfather had a Leonard building in his backyard . . ." We take pride in serving and taking care of folks as if they were our family.

Over the years, our company's focus on quality, craftsmanship and customer service has allowed each of our company-owned stores to be integrated partners in their local communities. We encourage employees to look for ways to make a difference around town and to help out worthy causes.

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience , I ordered a cap for my truck in March of 2022, cap was installed a month later and one of the window seals was damaged, also cap was dirty from open transportation from factory with road salt stains all over it, they did not care. New window was ordered and 3 months later it arrived and would not fit, a total replacement truck cap was ordered and finally in January of 2023 it arrived and was installed. I have to say during all of this experience I was not never called regarding updates on my purchase, I had to constantly call down to Leonard to ask were my cap was. How Leonard is in business treating customers like this. Bad Bad customer service, my truck cap cost $3500 which I paid up front.”

Helpful Report

Posted 2 years ago

“The bed liner came out excellent! The truck looks so much better! Tons of truck accessories to choose from! Staff was amazing! Can’t wait to bring the wife’s truck”

Helpful Report

Posted 10 months ago

“Just want to give a shout out to delivery guy Matt , Super nice guy , Very Customer oriented, delivered our unit in 100 degree temps and never complained , he's a real asset to your company. Thanks again Matt”

Helpful Report

Posted 11 months ago

“The overall interaction was great! I showed up and told them what I was looking for with specific details on requirements I needed. They immediately were able to make several recommendations and talked through the differences to help me make the best decision. The response time was quick and the order as well. Didn't even take a full week. Installation was easy and quick as well. I believe the price was well worth it.”

Helpful Report

Posted 1 year ago

“Since my very first visit the staff has been amazing and has done everything they could to satisfy the customer. This staff definitely knows what they are doing, and they do their work in a timely manner which is very pleasing as for as their quality of work. Leonard’s definitely is a great place to go to have projects done on your vehicle, everyone is very knowledgeable in their expertise. I definitely would recommend going to Leonard.”

Helpful Report

Posted 1 year ago

“Do not buy a Leonard trailer! They will not honor the warranty! I purchased a 6 x 12 Leonard cargo trailer in 2021 from Leonard Buildings &…on Wade Hampton Blvd. in Greenville, South Carolina. I will say the experience was less than pleasant. I picked up the trailer they did not even put air in the tires before I picked it up. Unfortunately, I figured this out while on the highway and a tire blew out after I traveled less than 10 miles. The tire that didn’t blow only had 12 pounds of pressure. So I got a new tire and seven months later one of my customers noticed the tread on one of the tires was completely worn on the inside while the other tire had not worn. I took the trailer back up to Leonard. I thought there would not be an issue having it fixed. After all I had the trailer less than a year. The manager measured the axle & said it was off 1/4”. So it was a manufacturer defect that caused the tire wear out. The manager said they’re not going to warranty it because they’ll say I hit a pothole or something. The fact is I never hit any potholes that could cause any type of damage to the trailer. I informed him that before I purchased the Leonard trailer from him I had a Lowe’s cargo trailer for 20 years (I must say that Trailer went through a lot of wear and tear). However, never did I ever have one single problem with the very inexpensive Lowe’s cargo trailer. I told the manager that the reason I purchased an expensive Leonard trailer was because I wanted it to last a very long time so I paid a premium price thinking they were a reputable company that would also be an honorable company (I WAS WRONG). The manager and I both spoke with corporate, showed them pictures… they did not care. So the only option I had is to purchase a new axle from them and have it installed. The only thing the people at Leonard (even at the corporate level) care about is selling trailers they do not care about their customers or customer service…Unfortunately Leonard does not care about honoring their warranty’s. I would highly suggest going with a different company. Craig C. Greenville SC”

Helpful Report

Posted 2 years ago

“I wanted a Leonard Utility trailer because of the brand quality. I applied on the Leonard USA website, where there are pictures of utility trailers with Leonard signs on them and where the part number for the trailer is a Leonard part number. I was contacted by a company representative: I told him on the phone that I wanted a LEONARD trailer. He did not tell me there was NO Leonard trailer. NOW he tells me that Leonard stopped making utility trailers in 2015. If I wanted a Carry-On utility trailer, I could have gone to Lowe's or Tractor Supply. As a 66 year old woman on Social Security, this was a major purchase. I used the 12 months interest free plan: I have 3 payments left. I am appalled that a salesman was so desperate to sell a utility trailer that he would deceive a customer to this extent. I have filed a complaint to the state of VA consumer affairs.”

Helpful Report

Posted 2 years ago

“RETURNS AND REFUNDS A SERIOUS JOKE!!! Order nerf bars for truck. Verified them by calling personally before ordering and the sales associate verified them. Placed the order, recieved them and they were wrong. Their return policy says you only have 5 days to start the return policy from the day you receive the product. I sent a email 2 days after I received them and I still have not been contacted. Not to mention have left 2 voicemails with no return call either. It has now been 10 days and nothing. Even their dealer stores don't know how to do their returns!! My next stop is calling the BBB tomorrow and report them. It's their mistake and now they won't contact me like they say to get this return started. BEWARE...SHOP ELSEWHERE!!!”

Helpful Report

Posted 4 years ago

“Leonard does not stand behind their work. Brand new trailer Hubs break off during commute. You will be charged for repair so BEWARE. Better go somewhere else. Here's some options...... NC Trailer Sales 221 Boots Evans Rd, Thomasville, NC 27360 Trinity Trailer Sales 5268 Surrett Dr, Archdale, NC 27263 Tesh and Sons Trailer Sales 1370 T S Payne Rd, Lexington, NC 27295”

Helpful Report

Posted 4 years ago

“Cecil Hendersen in Thomasville,GA spent extra time on quotes for my Leer topper purchase. After the topper arrived, I found several problems that should have been caught by Leer quality control. Cecil corrected Leer's problems along with Jake and Jake (there are two of them) and made sure I was happy. All of these guys were happy to help and were very personable. I've already ordered more products from their store and look forward to having them installed.”

Helpful Report

Posted 8 months ago

“Best prices around. Staff is great and delivery driver is really nice and friendly and knows what he is doing. Definitely recommend”

Helpful Report

Posted 8 months ago

“I've had two opportunities to deal with Leonard's Truck Accessories. First, I was looking for a pickup truck box cover. They went over several options with me and eventually helped me pick the right one for my truck. The price was great and the installers were very professional and did a great job. Just recently, I purchased a grill guard for my 2017 GMC Sierra and was looking for someone to install it for me. I called Leonard's and they said they would be happy to install it for me and actually got me in the very next day. Again, they were very professional and did an excellent job and the price they charged was the best deal I found anywhere. I'll definitely return to Leonard's for any future job or products that I may need that they offer.”

Helpful Report

Posted 9 months ago

“Want to give an excellent rating to Billy at the wake forest Leanords. I was having a terrible time getting electric brakes on my ford expedition from the ford dealer and Billy was very patient and had a fix for me within minutes. I highly recommend this location. Ask for Billy.”

Helpful Report

Posted 11 months ago

“Leonards installed a hitch on may car. The team was friendly, professional and communicated well throughout the process. They answered my questions and worked around my schedule. I didn’t have leave the car all day as one place required. I arrived at our scheduled time and about an hour later I was on my way. They took the hassle out needing a hitch installed and made it a super easy process.”

Helpful Report

Posted 1 year ago

“We were on vacation with time and had electrical issues with trailer brakes. The guys in Winchester said bring it right in. They had it fixed and on our way in a jiffy. Friendly and great service! Thanks.”

Helpful Report

Posted 1 year ago

“To the Gentlemen at Leonard Buildings & Truck, Please accept my deepest appreciation for resolving my broken trailer hub. These guys worked in the rain and it was close to closing time. There a very few kind hearted people left. It is an honor to meet each of you. Again, I THANK YOU. Respectfully, Tony T.”

Helpful Report

Posted 1 year ago

“I was looking for specific clamps for a truck cover. Although the clamps were not available, Eli Gray went above and beyond customer service to track down the exact part number that I needed for these clamps. Much appreciated!”

Helpful Report

Posted 1 year ago

“Shopped around today for a cargo trailer and mistakenly went to another dealer in the area before stopping by Leonard's and i won't make that mistake again! Walked in told Victor what i needed and in 10 minutes i was on my way to owning a new trailer!! Honesty goes a long way when doing good business!!!! Lornards has my business from now on!! Thank you, Victor, for your honesty and professionalism !! Look forward in doing business with you in the future!!!”

Helpful Report

Posted 1 year ago

“Great experience, excellent service, good communication with Mr. Guy! The shed we ordered is very good quality and was professionally installed. Happy with their service!”

Helpful Report

Posted 1 year ago

“Talked with Trevor the store manager in Aberdeen NC about the best system for my truck. VERY informative, helpful. Thank you!”

Helpful Report

Posted 1 year ago

Leonard Truck Outfitters is rated 4.2 based on 1,070 reviews