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Leonard Buildings & Truck Accessories Reviews

4.3 Rating 1,032 Reviews
81 %
of reviewers recommend Leonard Buildings & Truck Accessories
Company Reviews Metrics Info
4.3
Based on 1,032 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Leonard Buildings & Truck Accessories Reviews

About Leonard Buildings & Truck Accessories:

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a privately owned retailer, manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers and accessories, carports, playhouses, pet and animal structures, gazebos, and outdoor furniture. We serve our residential, commercial and government customers through our 59 factory outlet stores in the five-state region of North Carolina, South Carolina, Virginia, West Virginia and Tennessee.

Seventy percent of our business last year resulted from repeat customers and referrals mostly of which were from family member to family member. We hear a lot of this: "I am here because when I was growing up my grandfather had a Leonard building in his backyard . . ." We take pride in serving and taking care of folks as if they were our family.

Over the years, our company's focus on quality, craftsmanship and customer service has allowed each of our company-owned stores to be integrated partners in their local communities. We encourage employees to look for ways to make a difference around town and to help out worthy causes.

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Edward Bullock Jr.
Unverified Reviewer
“Brought truck in to get two side windows tinted ..they charged $140 to tint two lousy windows and left drivside door loose where they removed door panel and also left big a** Stain n drvr seat .. picked truck up late nite..called next day no response ..never do business wit them again no way to run business ..”
Helpful Report
Posted 1 week ago
Anonymous
Verified Reviewer
“Terrible experience truck been sitting there a week and putting everyone else in front of me poor management!”
Helpful Report
Posted 2 weeks ago
Joe
Unverified Reviewer
“Terrible experience, bought a leer truck cap for and paid to have it installed. After multiple visits the truck cap was still not installed. Called H & H in Pensacola they fixed everything and had it working within in hour. Do not waste your money and time. Just go to H & H in Pensacola.”
Helpful Report
Posted 1 month ago
Monte Keith
Verified Reviewer
“When buying a building from these people, they deceive you and not tell you that you’re paying a rental fee while you’re buying( said it’s in the contract), which is 45% of your monthly payment, just paid 8 grand for a building that was originally $3500. Read your contract people because they will not go over it with you. When you call in to get a payoff, they give you the run around. I will not recommend this business to anyone.”
Helpful Report
Posted 4 months ago
Mark Bailey
Unverified Reviewer
“We bought a unit in Jan.2023 it was delivered damaged we took pictures to them to show the damage but still no results not even a phone very upset thought this was a good company”
Helpful Report
Posted 4 months ago
Rick
Verified Reviewer
“I wish I had never heard of "LEONARD" !!. I purchased a tonneau bed cover for $3500 with lifetime limited warranty, it came in with wrong color, it took two months for replacement. The latch on the left side broke and I was told that was not covered. I purchased bed rug $350 that was cut 1/2" short and was told grey spray paint would cover it up. The rain shields had to be replaced when the window was raised, it hit the shield then retracted. So far the mud flaps have worked properly.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Reviewer
“This place has the worst business I have ever dealt with. The store located in bristol va had told me when I ordered my headlights that it would be 3 to 4 weeks to get them. I called after 5 weeks because I had not received any notifications and was told they hadn't shipped yet to give it a couple more weeks...flash forward 6 MONTH'S! I call and I was told the headlights had arrived. My wife goes to pick them up the next day and they are no where to be found in the store. Long story short, I got my money back and will never deal with this place again.”
Helpful Report
Posted 10 months ago
Kim Kiesow
Verified Reviewer
“I bought an Under Cover teaneau cover and it had been a night mare trying ti get it. I was told it was delivered to the wrong location. I called that location and they do not have it. They also installed a defective bug shield and now want me to wait for them to claim the warranty. They should have ordered a new one a delta with the warranty after I got a good one. I could go on but I am specifically referring to the location on Rte 401 in garner nc. They are horrible to deal with”
Helpful Report
Posted 10 months ago
Anonymous
Unverified Reviewer
“I went to this store to purchase a 6x10 open trailer when their employee go to hook the trailer to my vehicle I notice a major impacted dent in the front end of the trailer that had broken a weld. I inquired about a repair or a discounted rate due to the damage. I was told by their staff that someone would reach out to me to either repair the trailer or issue some type of discount due to the damage. This was on Saturday May 20th I was told I would be contacted by Tuesday May 23rd no call no nothing. I call on Thursday May 25th and was told that they haven't received any response on a recourse of action to rectify this situation and no timeline to rectify this issue. I am writing this review to inform people that if they plan on purchasing anything from these people and this business,I would advise them to not purchase anything from this company or do any type of business with these people. The location of this business is in Portsmouth Virginia.”
Helpful Report
Posted 11 months ago
James Palmer
Verified Reviewer
“Youngsville NC location. I was looking for a trailer for my Polaris Slingshot to fit on that my jeep would pull. The slingshot was able to fit on the trailer but my jeep wasn’t able to pull it. I took the trailer back, they won’t refund me my money, poor costumer satisfaction. Shame on Leonard!!!”
Helpful Report
Posted 1 year ago
Ray Huskins
Verified Reviewer
“Leonard, Johnson City Tennessee I had a spray-in bed liner installed on my new truck. I thought it looked great, and my bed is now protected. They recommended I leave the tailgate down for at least 1 day to prevent the newly sprayed sticking between the gate and the bed. A couple of days later, after I closed it, two dents were noticed. I was going to go back to them, but after reading the warranty I didn't. The warranty included the statement, "Leonard does not remove dents". (Would've helped to know this first). So, I had to pay for the damage myself.”
Helpful Report
Posted 1 year ago
Charles Helm
Verified Reviewer
“Customer service. Amazon Customer I received my locking hubs 30 days after ordering them. Requested a refund. They sent a shipping document for the return. My son put the shipping tag on and mailed it. It came back to his house. Requested another shipping label and was informed if I wanted a refund I had to ship them and pay for shipping. I would not recommend this company.”
Helpful Report
Posted 1 year ago
Charles Helm
Verified Reviewer
“Took 30 days to receive warn locking hubs. Had to return them and buy locally. Asked them to stop messaging me but the continue”
Helpful Report
Posted 1 year ago
Gary Geoghegan
Unverified Reviewer
“Terrible experience , I ordered a cap for my truck in March of 2022, cap was installed a month later and one of the window seals was damaged, also cap was dirty from open transportation from factory with road salt stains all over it, they did not care. New window was ordered and 3 months later it arrived and would not fit, a total replacement truck cap was ordered and finally in January of 2023 it arrived and was installed. I have to say during all of this experience I was not never called regarding updates on my purchase, I had to constantly call down to Leonard to ask were my cap was. How Leonard is in business treating customers like this. Bad Bad customer service, my truck cap cost $3500 which I paid up front.”
Helpful Report
Posted 1 year ago
Derrick Smith
Unverified Reviewer
“Delivery wasn’t as expected. Took weeks before the building was positioned and then another few weeks before it was leveled. There still is broken molding that I was told a warranty claim has been submitted but after 3 months I doubt that. Have tried to call the office which goes to a full voicemail box. I would not recommend them.”
Helpful Report
Posted 1 year ago
Billy Dennis
Verified Reviewer
“I’ve purchased 3 different types of trailers form this location in Jacksonville North Carolina never had any issues. I purchased a 7- 10 utility trailer and paid cash though all was fine but the next morning I went to load my 48 in John deer lawn mower and the front tire fell completely through the drop down gate it had not been welded at all on one side . So I call and ask the manager if they could fix it and he said sure not sorry you had a problem so I took it to him and he said they were to busy to get to a 15 min issue. No concern about my inconvenience I called the next day they still had not done anything really bothered me because again no concern for my inconvenience so I told him I would come get it and have it fixed my self he with his professional personality said ok not Mr Dennis I’ll get right to it it cost me $ 50.00 to have it fixed and no I haven’t received a refund for having a inferior product fixed . I would say be mindful before purchasing from that management go to another location. Billly Dennis Jacksonville North Carolina.”
Helpful Report
Posted 1 year ago
Alonzo
Unverified Reviewer
“My issue relates to moving my shed from one location to another and if I could give this particular issue a zero, I would give it less than that. To be clear, I would recommend Leonard's to anyone who asked. The service my wife and received when we purchased our shed was A-1. Even with the issue with the move I can honestly say that Alex and others that I spoke with were always very kind, apologetic and professional. So why the low rating? Although there were extenuating circumstances beyond control, the time it took to resolve the issue was inexcusable. Because I'm a disabled veteran who can no longer do a lot of the things I use to, I have to hire people to do them and in this case, it winded up costing unnecessary money, and these difficult times we're facing, paying people to show up and stand around is not a good look neither financially or professionally. Not to mention stressful. I just wish that Leonard's had the manpower needed to accommodate and provide the service I needed. Again, Leonard's is a great company with a great staff of people and I encourage anyone to check them out if they're in need of a good quality shed or any of the other services they offer.”
Helpful Report
Posted 1 year ago
Angela
Verified Reviewer
“1:18 08! 5G A Leonard Buildings & Truck Accessories (21.. VinAngela Bren We purchased equipment from this company and the equipment was damaged and warped. We returned the equipment in a timely manner as suggested by the company, who was suppose to look the equipment over and come up with a plan to exchange or refund us. After numerous calls to the main office, Not only did they not give us our money back they refused to exchange the equipment. Wow, unbelievable an ongoing issue with this company. What kind of customer service is this. We are now having to explore additional options to be refunded our money or get other equipment. Thumbs down Response from the owner 6 days ago Angela, we are so sorry to hear about your negative experience with our Raleigh store. At Leonard, we pride ourselves on our customer's satisfaction and would like to earn your business back. Someone from our team will be reaching out to you today to discuss the matter further. Update-as of today, I still haven’t heard from them. 12/22/22”
Helpful Report
Posted 1 year ago
VINAngela
Verified Reviewer
“Leonard Buildings & Truck Accessories (21.. VinAngela Bren We purchased equipment from this company and the equipment was damaged and warped. We returned the equipment in a timely manner as suggested by the company, who was suppose to look the equipment over and come up with a plan to exchange or refund us. After numerous calls to the main office, Not only did they not give us our money back they refused to exchange the equipment. Wow, unbelievable an ongoing issue with this company. What kind of customer service is this. We are now having to explore additional options to be refunded our money or get other equipment. Thumbs down «”
Helpful Report
Posted 1 year ago
Compton Floor Sanding And Refinishing LLC
Unverified Reviewer
“Do not buy a Leonard trailer! They will not honor the warranty! I purchased a 6 x 12 Leonard cargo trailer in 2021 from Leonard Buildings &…on Wade Hampton Blvd. in Greenville, South Carolina. I will say the experience was less than pleasant. I picked up the trailer they did not even put air in the tires before I picked it up. Unfortunately, I figured this out while on the highway and a tire blew out after I traveled less than 10 miles. The tire that didn’t blow only had 12 pounds of pressure. So I got a new tire and seven months later one of my customers noticed the tread on one of the tires was completely worn on the inside while the other tire had not worn. I took the trailer back up to Leonard. I thought there would not be an issue having it fixed. After all I had the trailer less than a year. The manager measured the axle & said it was off 1/4”. So it was a manufacturer defect that caused the tire wear out. The manager said they’re not going to warranty it because they’ll say I hit a pothole or something. The fact is I never hit any potholes that could cause any type of damage to the trailer. I informed him that before I purchased the Leonard trailer from him I had a Lowe’s cargo trailer for 20 years (I must say that Trailer went through a lot of wear and tear). However, never did I ever have one single problem with the very inexpensive Lowe’s cargo trailer. I told the manager that the reason I purchased an expensive Leonard trailer was because I wanted it to last a very long time so I paid a premium price thinking they were a reputable company that would also be an honorable company (I WAS WRONG). The manager and I both spoke with corporate, showed them pictures… they did not care. So the only option I had is to purchase a new axle from them and have it installed. The only thing the people at Leonard (even at the corporate level) care about is selling trailers they do not care about their customers or customer service…Unfortunately Leonard does not care about honoring their warranty’s. I would highly suggest going with a different company. Craig C. Greenville SC”
Helpful Report
Posted 1 year ago
Leonard Buildings & Truck Accessories is rated 4.3 based on 1,032 reviews
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