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Leonard Buildings & Truck Accessories Reviews

4.3 Rating 1,031 Reviews
81 %
of reviewers recommend Leonard Buildings & Truck Accessories
Company Reviews Metrics Info
4.3
Based on 1,031 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Leonard Buildings & Truck Accessories Reviews

About Leonard Buildings & Truck Accessories:

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a privately owned retailer, manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers and accessories, carports, playhouses, pet and animal structures, gazebos, and outdoor furniture. We serve our residential, commercial and government customers through our 59 factory outlet stores in the five-state region of North Carolina, South Carolina, Virginia, West Virginia and Tennessee.

Seventy percent of our business last year resulted from repeat customers and referrals mostly of which were from family member to family member. We hear a lot of this: "I am here because when I was growing up my grandfather had a Leonard building in his backyard . . ." We take pride in serving and taking care of folks as if they were our family.

Over the years, our company's focus on quality, craftsmanship and customer service has allowed each of our company-owned stores to be integrated partners in their local communities. We encourage employees to look for ways to make a difference around town and to help out worthy causes.

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Charlie Monk
Verified Buyer
“Transaction and install went smooth, at least i thought so. A couple days after having my new leer cover installed i was hauling a dump trailer full of rocks when i realized i had no trailer brakes, got to looking and realized my trailer brake wiring behind the bumper was never plugged back up, no big deal i plugged it back in and good to go. Now in about 2 months of owning the cover every seal on the back has come loose, from what i could find online the main seal should have been cut flush with the tailgate, not hanging down where the tailgate would mash it every time it was opened and closed (i figured maybe that was the way it was supposed to be). I believe this is what caused the other seals to tear loose. I tried to call twice on saturday, waited 5 min once and 10 the next call, then someone picked up but was talking to someone else in the store then put me back on hold without saying anything. I decided to just fix it myself. Very disappointed that after spending $4500 i cant even get anybody to pick up the phone”
Helpful Report
Posted 4 years ago
Bob Davis
Verified Buyer
“Worst purchase experience of my entire life. Building issues still have not been addressed to our satisfaction. Very disappointed in Leonard - will never buy anything from you again, and if asked, will discourage others from buying your products. UPDATE 6/11/19: A licensed Electrician has now told us that the wiring (done by Leonard) does not meet code. I wonder how long it will take for them to make things right...”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“We ordered a trailer , it took 7 weeks to get it and then it was so bad it was sent back and a new trailer was going to be built and now here we are another 5 weeks in and we still have no trailer which we already paid for. we use this trailer for business and this is completely unacceptable.”
Helpful Report
Posted 4 years ago
Taylor Edwards
Verified Buyer
“I purchased a camper shell from you guys and had terrible customer service.I dropped my truck off at 12:30 as planned by the manager alex. Was told it would be ready in an hour to an hour in a half. 2hours goes by and i hadnt heard anything, so i called. Alex told me his semi truck came in and he had to stop working on my truck because of that. He told me it would be another 45 minutes. Another hour and half goes by and i still had not heard anything so i drove back to the store. My truck is parked up front, with the camper shell installer, dirt and glue all over it (i washed my truck the night before install). The alignment to door was off causing the door to not lock, and the wiring was to my tail light and not my battery as discussed prior to install.they also scratched my truck after making a big deal to document any scratches on my truck before the install. They attempted to half ass fix it by buffing the scratch out. It is now barely visible but you can still feel it in the paint. They did correct the wiring and the alignment. I am completely appalled by the fact alex tried to blow off fixing the scratch on my truck by not contacting me as planned to have it fixed and when i called him it took me two days to get him to finnally call someone to throw some wax on it and essentially just try to cover the scratch up. The scratch has still not been fixed properly and im completely appalled by the horrible customer service.”
Helpful Report
Posted 4 years ago
Ken Bolen
Verified Buyer
“Service when available very poor no rhyme or reason waited months on an order got no response to repeated calls had to make repeated visits had to settle for damaged unit at small reduction in cost it leaks I got screwed and no kiss For the unprofessional treatment I endured it should have been Free FREE and New”
Helpful Report
Posted 4 years ago
Laurinda Larson
Verified Buyer
“I would purchase my shed elsewhere if I could do it over. I always thought Leonard built a quality product, but I have definitely changed my mind. I first ordered a 10x16 shed in early November 2018. Leonard tried to deliver the first shed in early January, but the skid came off as the driver was unloading. I had to wait 3 weeks to find out the skid couldn't be fixed and a new shed would have to be built. After being told by the corporate office that our order would be given priority, we still waited another 2 months to finally receive our shed, putting us at a total of about 5 months to get our shed. We could have built a better one in that time frame for half the cost and ended up with better quality. Our delivery driver was very professional and did a great job setting up, but that's where my praise of this company stops. A few days later, our ramp was delivered while we were not home and was set up completely crooked. The local Leonard dealer had to send a second person out to fix it. Our final complaint still hasn't been addressed and no one from either the local Leonard dealer or corporate has returned my husband's calls. The roof of our shed was poorly put together and we can see through, small holes from inside, where nails were put through the shingles that didn't overlap the plywood underneath. We've been waiting for this issue to be addressed for over a month and haven't heard from anyone, but that's been the case since I ordered the shed in November. If I want info, I have to call Leonard. No one calls us. Customer service and quality of workmanship could use a lot of improvement.”
Helpful Report
Posted 4 years ago
Michael Maides
Verified Buyer
“It seems the people that manage this location do not understand the importance of timeliness and keeping to schedule. It took them a month to get us our building when they said it would be two weeks. Then it took them 2 months to get us the ramp which was poorly made. When we called they had forgot that we had paid for one. I paid cash for all of this on the same day. These people are making Leonard look really bad, and I won't ever recommend them. I mean you should see the ramp they gave me!! It looks like a 7 yr old built it. I wonder what would have happened if I was making payments; probably way worse.”
Helpful Report
Posted 4 years ago
Charles Minnick
Verified Buyer
“I had a truck bed cover installed and my tailgate would stick close. The installer tried to fix it but said that’s all they could do with it. I had to take it home and fix it myself. I was not impressed with your service. Charles Minnick Sent from my iPhone”
Helpful Report
Posted 4 years ago
Mark Russell
Unverified Reviewer
“Poor service, unacceptable quality. Unreliable service.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“They are focused on getting the sales done with out regards of customer satisfaction. Purchase a trailer wiring had a ground that affected my vehicle electrical system. Poor quality. That should of been detected at the building stage. Also the guy on the shop was doing the right thing the manager was desperate to get me going. Bad practice for a business.”
Helpful Report
Posted 4 years ago
Jason Jones
Verified Buyer
“Horrible! I wrote a complaint to your HQ and nothing. Horrible service and product was damaged and rusting already. For 500 dollars I'm completely unsatisfied!”
Helpful Report
Posted 4 years ago
Michael Dow
Verified Buyer
“Due to multiple miscommunications on Leonard’s behalf the topper was incorrectly built causing my order to take in excess 9 weeks to be properly built and am still waiting to have it installed. Apparently there’s little to no accountability and certainly no rush on their end to complete the install. I almost couldn’t be more disappointed. Please stop sending me email at this point. Thank you and hopefully whoever reads this at least you can have a good day. I will never again do business with you again”
Helpful Report
Posted 4 years ago
Susan Holliday
Verified Buyer
“They delivered the minivan but not the ramps. Theydidnt get a delivery slip signed so they emailed it to me. Then I had to mail it back at my cost. I waited forever for the loan to start and to be notified. I called Guy and many other and got no where until I called the main office. The ramps were to be a value of $340 but then Guy said he'd "give" us the ramps for our inconvenience at a value of $180. They r very poor quality. I would not recommend Conway leonards to anyone! very poor service!!”
Helpful Report
Posted 4 years ago
John Kowalski
Verified Buyer
“Never purchase another item from Leonard's. I will let anyone who asks never to purchase items. Too bad the customer service was as bad as it was yet the trailer is not half bad.”
Helpful Report
Posted 4 years ago
David Gallant
Verified Buyer
“Scheduling issues, installation time and installation issue on my side-mount truck boxes. Would not recommend.”
Helpful Report
Posted 4 years ago
Charles Richburg
Verified Buyer
“While the sales staff was very accommodating with getting bed cover and getting appointment to install before i left to go out of state was great it all goes down hill from there! The install guy clearly had never installed this cover before. Cover leaks horribly!!!!!! For the price it was a waste as I am out of state for 6 months so i cant get them to try and fix and I cant leave anything back there as it will get wet. Left on trip the morning after the install, got caught in a rain storm and decided to stop and check everything. The water was pouring in along both side rails,along the front edge near the cab, the drain lines were not seated properly and leaking, and the weather stripping they installed around the tailgate was falling off so water was pouring in off top of tailgate. The only good thing about this bed cover is it is powered with a remote so i can open it easily after the rain to let it dry out. I've since tried to adjust to stop the water, its better than it was but all the weather stripping around the tailgate has pealed off so now between the dust and the rain its pointless. Speaking of tailgate, The salesman that ordered the bed cover and visors for me was not working the next day which is when the install took place. I had told him that I wanted the tail gate completed sealed with weather stripping, he showed me a kit with an additional piece that hooked to the bed and the tailgate to seal the bottom. He said I wouldnt have to worry about tailgate leaking. The guys onsite didnt know about this so all they had was a weather stripp kit that looked nothing like had been discussed the day before and it run only run up the sides and after looking later it wasnt big enough to fill the gap. I also bought some vent shades since one of mine was damaged. They were supposed to install all the new vent shades which they didnt do. The unopened vent shade box is about the only thing i will leave under the leaking bed cover. Also, I lost the key to my reese hitch pin, I asked if they could cut old one off and install a new one so i would have a key, they said they could but they didn't do that either.... Would've got them to do these items but they called right before they closed to come pick truck up and again i was leaving the following morning, which they were well aware of!!! This has been a very, very, very expensive disappointment!!!!!!!! Not sure how many very's to put for almost $2800.00 so insert as many as needed if you'd like....”
Helpful Report
Posted 4 years ago
Shainon Myers
Verified Buyer
“My most recent purchase was a stack system for the truck bed. I was told it would be about a week for it to come in. At 1.5 weeks I called to find out it was never ordered. That supposedly corrected, I waited two more weeks, called again, and was told it would be in by Weds. The following Monday it still was not in. I was then told it would be in tomorrow, which it was, however, no one bothered to call me and tell me it was in so I found out Friday when I called again. 5-6 weeks to get a stack system installed. I purchased a camper top this past December and was told it would be 4-5 weeks to come in. 3 weeks in I called to see if I could add a roof rack. I was told they would check on where it was in production and get back to me. Never did. Called 3 or 4 more times over next two weeks with the same response but no one got back to me. Finally I went in to the store in person to get an answer just to find out that my camper top was already there and no one bothered to call me. This was at the two month mark. My first purchase was a car dolly. I never got the title. I asked about it when I made my camper top purchase. It was on a clip board hanging on the wall and no one bothered to call me or mail it to me. It had been hanging on that wall for almost a year and a half. It is understandable that items may take longer to get due to various circumstances, but not getting back to someone with a status when you item is overdue is just laziness and incompetence. Not telling someone that their item is in after they have waiting twice as long as it should have taken (TWICE) is ignorance and poor management. I will never do business with Leonards in New Bern, NC again.”
Helpful Report
Posted 4 years ago
Michael Warren
Verified Buyer
“Horrible experience at the one in Yorktown. Welded my cage on my trailer upside down and never satisfied me as a customer never kept me informed at all and never allowed me to tell them what i wanted they just did what they wanted and left me stuck with the trailer and i was very disappointed and sad part is i spent over 5k on two trailers.”
Helpful Report
Posted 4 years ago
Ron Hoffman
Verified Buyer
“Ordered building kit. Came with wrong rafters. No shingles, missing to wood panels for roof, vents and light kit. Called and promised rush order. Arrived 13 days later after several calls. I am telling everyone I know to avoid your company!! I've been asked by the company to revise my review because they gave me a $500 refund. I STAND BY MY REVIEW. The fact is the money barely cover additional expenses I incurred due to the way I was treated and the inept Ness of the company. I ended up having to go out to buy more bolts for the door. I got twice as much siding as needed. Come on people. Get your act together! I will be posting negative reviews on all the sites I can find.”
Helpful Report
Posted 4 years ago
Octavio Ramos
Verified Buyer
“Camper had issues sent out to Leer they lost my camper ordered a new camper, found lost camper installed and chipped new camper, gas struts bad on new camper. Service with they guys was good but product and customer satisfaction GARBAGEEEEEE!!!!!”
Helpful Report
Posted 4 years ago
Leonard Buildings & Truck Accessories is rated 4.3 based on 1,031 reviews
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