Leonard Buildings & Truck Accessories Reviews

Name: Leonard Buildings & Truck Accessories
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.26

4.3 Rating 1,032 Reviews

81 %

of reviewers recommend Leonard Buildings & Truck Accessories

Company Reviews

Metrics

Info

4.3

Based on 1,032 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Leonard Buildings & Truck Accessories:

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a privately owned retailer, manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers and accessories, carports, playhouses, pet and animal structures, gazebos, and outdoor furniture. We serve our residential, commercial and government customers through our 59 factory outlet stores in the five-state region of North Carolina, South Carolina, Virginia, West Virginia and Tennessee.

Seventy percent of our business last year resulted from repeat customers and referrals mostly of which were from family member to family member. We hear a lot of this: "I am here because when I was growing up my grandfather had a Leonard building in his backyard . . ." We take pride in serving and taking care of folks as if they were our family.

Over the years, our company's focus on quality, craftsmanship and customer service has allowed each of our company-owned stores to be integrated partners in their local communities. We encourage employees to look for ways to make a difference around town and to help out worthy causes.

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service and inflated prices. Company is more driving to line the Chief officers pockets then providing good service to its customers and employees.”

Helpful Report

Posted 4 years ago

“I ordered a leer cap for a 2018 Silverado ltz 6.2L. The people were nice. However, they told me it would be 1-1.5 hours. It’s took almost 3 hours. I was late to another appointment. Additionally, the entire time I was waiting, one of the employees continued to lecture to me about his thoughts on how the human body works and continued to tout unsolicited nonsensical ramblings of cellular interactions and how all of medicine has it wrong. He continued so far as to give me his “research and poems” regarding such ideas. I’m all for believing in what you want but please, don’t push your ideas upon others. It’s uncomfortable. On top of all of this, they scratched my tailgate in multiple spots. I call them that day and they told me to bring it back. The problem is, I was so uncomfortable and not sure if they were capable of actually fixing it in a timely manner that I just decided to pay and have it fixed somewhere els. They have allot of great reviews so this maybe an isolated incedince. But it was certainly awful for this one customer and they cost me additional time and money after they gouged my brand new truck whilst pervasively pushing their “medical adivice”.”

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Posted 4 years ago

“And PS I know for a fact this review does NOT matter. I’ve read the same bad reviews about this place and it’s an automated response.”

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Posted 4 years ago

“Was told the replacement glass would take 2 weeks. It took eight. I called several times to check, guy was a jerk”

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Posted 4 years ago

“Electronics between Leer topper and 2019 Chevrolet not interfacing properly. I would suggest not buying a Leer topper until Lenard has the problem corrected.”

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Posted 4 years ago

“My order came in two parts. I am still waiting on the second part is now 12 weeks and counting, after being told to wait 6 weeks. This first work is substandard, wires are falling out of the sticky tape under the truck (should have been loomed and zip tied) and the tool boxes were not cleaned of the metal shards from drilling them in. The LED strobe lights were not installed in the correct locations and now holes are drilled into the truck. Sales and installation people do not talk to each other.”

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Posted 4 years ago

“The trailer was damaged upon delivery and no one has ever followed up to make it right. I called the number of times and they keep tell me they didn’t have the repair parts.”

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Posted 4 years ago

“Last item I’ll purchase from leanord”

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Posted 4 years ago

“Never received my ladder racks that belonged to my shell after b.c a 6 week wait so I returned the entire product! Terrible customer service at the Staunton Va location! Would NEVER reccomend them to anyone!!”

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Posted 4 years ago

“Intrest rate are thru the roof. There cost for trailers are outrages. I will never buy anything from there again. Have a blessed day.”

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Posted 4 years ago

“I was told I could get shell to unlock with key fob for Tundra. This is not possible as Tundra does not make a motorized tailgate lock I am now told. Installation, they broke my tail light tabs so tail light is lose. They did not trim gaskets, clean numbers or tape off of shell window. Just not knowledgeable or professional.”

Helpful Report

Posted 4 years ago

We have a proud and rich, 55+ year history of doing our very best to exceed our Customers' expectations. Based on your review, we have fallen short to meet your expectations. We would like the opportunity to gain your business and trust that Leonard is your best choice. We would like to offer you a $25 off of $100 coupon for your trouble. If you would like further assistance on this matter, please contact ksorensen@leonardusa.com with your thoughts on how we can better resolve you issue.

Posted 4 years ago

“Very poor. I took 3 months to get some Hazard lights put on my truck. I wanted to find a good place to bring our Trucks. The Burlington branch was a disappointment.”

Helpful Report

Posted 4 years ago

Leonard Buildings & Truck Accessories is rated 4.3 based on 1,032 reviews