Leonard Truck Outfitters Reviews

Name: Leonard Truck Outfitters
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.25

4.3 Rating 1,065 Reviews

80 %

of reviewers recommend Leonard Truck Outfitters

Company Reviews

Metrics

Info

4.3

Based on 1,065 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Leonard Truck Outfitters:

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a privately owned retailer, manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers and accessories, carports, playhouses, pet and animal structures, gazebos, and outdoor furniture. We serve our residential, commercial and government customers through our 59 factory outlet stores in the five-state region of North Carolina, South Carolina, Virginia, West Virginia and Tennessee.

Seventy percent of our business last year resulted from repeat customers and referrals mostly of which were from family member to family member. We hear a lot of this: "I am here because when I was growing up my grandfather had a Leonard building in his backyard . . ." We take pride in serving and taking care of folks as if they were our family.

Over the years, our company's focus on quality, craftsmanship and customer service has allowed each of our company-owned stores to be integrated partners in their local communities. We encourage employees to look for ways to make a difference around town and to help out worthy causes.

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We just bought a shed from Leonard's. Payed full price for a new building. While I was paying for it one of the employees was calling around to find one in stock somewhere instead of having it built which should be fine...it wasn't. I don't know how long this "new" shed was sitting there but parts of it are bent/broken/rusted/etc. While I was looking at them the person I was talking to pointed out that they extended the roof over the door a bit in the new ones...my new shed doesn't have that. Now that wouldn't bother me except that the door is bent so doesn't close all the way, haven't had any rain yet to tell for sure but it sure doesn't look like it will be keeping the rain out. The fact that I bought a new building, never got to look at it until it was here (not to mention had made arrangements to be here during the delivery but they were 2 hours late so I had to leave for work), find that it looks like a repo, and yet I payed full price ticks me off just a little bit...I even told them it is no hurry. This place is crooked, don't spend your money here.”

Helpful Report

Posted 9 months ago

“The bed liner came out excellent! The truck looks so much better! Tons of truck accessories to choose from! Staff was amazing! Can’t wait to bring the wife’s truck”

Helpful Report

Posted 9 months ago

“Well, Well, My wife dropped the Grand Highlander off for the 8TH TIME!! for the trailer lights, after they told us they needed a new part (due to the wiring melted across the muffler after they installed it). When she returned home she said they told her they installed the part its all good now. after she arrived home couple hours later my suspicion was to try it. I did on 2 different trailers, 1 of them 6months old Kaufman landscape trailer, GUESS WHAT?? they have the turn signals backwards. Thats what I brought it in for 2 months ago!! They NEVER test anything before it leaves. I will Never recommend these people to anyone. I wish the owner would contact me. there are more details he should know about 252-767-2705”

Helpful Report

Posted 9 months ago

“Absolutely deplorable customer service riddled with lies. I ordered a building, which had to be built. I originally bought the building with their financing however I have never received my payment book or email from corporate. I will be paying the building in full by the end of this month and within the 3 month time table. When I contacted corporate regarding purchasing a building I was told Leonard had just purchased Cook's buildings and they (Leonard) were working through the acquisition issues as well as prior employees destroying electronic files. I found out today, 5 May 2024, the acquisition was two years ago. My original delivery was never scheduled. The driver contacted me stating he was on his way with my building nor did he want to move my original building as was agreed to during purchase and put in writing. I was then told my delivery was going to be one of two days Leonard would pick to which I gave the ultimatum either my day or refund my money. My building has finally been delivered but not without undue delays and damage. Buyer beware Leonard is NOT an upstanding company. I've seen, through a microscope, single cell amoeba exist with more efficiency. To end this on the positive note local sales rep, Keenan of Pace/Milton, has been upfront and apparently honest and surprised that in almost 3 months I haven’t heard from anyone at Leonard regarding payments.”

Helpful Report

Posted 9 months ago

“Want to give an excellent rating to Billy at the wake forest Leanords. I was having a terrible time getting electric brakes on my ford expedition from the ford dealer and Billy was very patient and had a fix for me within minutes. I highly recommend this location. Ask for Billy.”

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Posted 10 months ago

“I have 3 months to get my utility trailer repaired, those people are only interested in your paycheck that's all”

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Posted 10 months ago

“Just want to give a shout out to delivery guy Matt , Super nice guy , Very Customer oriented, delivered our unit in 100 degree temps and never complained , he's a real asset to your company. Thanks again Matt”

Helpful Report

Posted 10 months ago

“Leonards installed a hitch on may car. The team was friendly, professional and communicated well throughout the process. They answered my questions and worked around my schedule. I didn’t have leave the car all day as one place required. I arrived at our scheduled time and about an hour later I was on my way. They took the hassle out needing a hitch installed and made it a super easy process.”

Helpful Report

Posted 11 months ago

“We were on vacation with time and had electrical issues with trailer brakes. The guys in Winchester said bring it right in. They had it fixed and on our way in a jiffy. Friendly and great service! Thanks.”

Helpful Report

Posted 1 year ago

“My wife Mary and I (Kelly) were looking for a new trailer. We looked around different places and then came to Leonard's of Jacksonville, NC. They have very friendly and polite people working there. They answered my questions and helped us out . It was raining and still came out in the rain to do what was needed. They were on the ball and I highly recommend them if you're interested in purchasing a new trailer or extras for your truck. Thanks guys for all your help in our purchase. If we need anything else we will be coming back.”

Helpful Report

Posted 1 year ago

“To the Gentlemen at Leonard Buildings & Truck, Please accept my deepest appreciation for resolving my broken trailer hub. These guys worked in the rain and it was close to closing time. There a very few kind hearted people left. It is an honor to meet each of you. Again, I THANK YOU. Respectfully, Tony T.”

Helpful Report

Posted 1 year ago

“I was looking for specific clamps for a truck cover. Although the clamps were not available, Eli Gray went above and beyond customer service to track down the exact part number that I needed for these clamps. Much appreciated!”

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Posted 1 year ago

“Shopped around today for a cargo trailer and mistakenly went to another dealer in the area before stopping by Leonard's and i won't make that mistake again! Walked in told Victor what i needed and in 10 minutes i was on my way to owning a new trailer!! Honesty goes a long way when doing good business!!!! Lornards has my business from now on!! Thank you, Victor, for your honesty and professionalism !! Look forward in doing business with you in the future!!!”

Helpful Report

Posted 1 year ago

“Great experience, excellent service, good communication with Mr. Guy! The shed we ordered is very good quality and was professionally installed. Happy with their service!”

Helpful Report

Posted 1 year ago

“Brought truck in to get two side windows tinted ..they charged $140 to tint two lousy windows and left drivside door loose where they removed door panel and also left big a** Stain n drvr seat .. picked truck up late nite..called next day no response ..never do business wit them again no way to run business ..”

Helpful Report

Posted 1 year ago

“Terrible experience truck been sitting there a week and putting everyone else in front of me poor management!”

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Posted 1 year ago

“Terrible experience, bought a leer truck cap for and paid to have it installed. After multiple visits the truck cap was still not installed. Called H & H in Pensacola they fixed everything and had it working within in hour. Do not waste your money and time. Just go to H & H in Pensacola.”

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Posted 1 year ago

“The overall interaction was great! I showed up and told them what I was looking for with specific details on requirements I needed. They immediately were able to make several recommendations and talked through the differences to help me make the best decision. The response time was quick and the order as well. Didn't even take a full week. Installation was easy and quick as well. I believe the price was well worth it.”

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Posted 1 year ago

“Talked with Trevor the store manager in Aberdeen NC about the best system for my truck. VERY informative, helpful. Thank you!”

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Posted 1 year ago

“I purchased a truck and wanted a new bumper/grill guard put on. Jesse and Jamie helped me get exactly what I wanted at a good price. The installation of the bumper was quick and there were no damages to my truck. They both are great at customer interaction and did not try to sell me anything I did not want. The Rockingham store Rocks!”

Helpful Report

Posted 1 year ago

Leonard Truck Outfitters is rated 4.3 based on 1,065 reviews