Leonard Truck Outfitters Reviews

Name: Leonard Truck Outfitters
Address: 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, 630 W. Independence BlvdSuite 3Mount Airy, NC 27030, North Carolina
Rating: 4.25

4.3 Rating 1,084 Reviews

80 %

of reviewers recommend Leonard Truck Outfitters

Company Reviews

Questions

Metrics

4.3

Based on 1,084 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't leave too many reviews but Shelly is the best customer service rep that I've worked with! She is all heart and helped me with my shed purchase, delivery and installation and made it a breeze! Definitely recommend going to see her and making your purchase from Leonard!”

Helpful Report

Posted 3 years ago

“Everyone was friendly and helpful at the Leonard's location in Aiken, South Carolina. I would highly recommend this location. Devin Wilder went out of his way to assist me in ensuring the instillation of my truck cover was to my satisfaction.”

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Posted 3 years ago

“I would highly recommend Leonard's of Manassas. I have purchased numerous buildings, trailers and truck accessories from them and have always been more than satisfied with their sales and service. Most recently I purchased a bed cover and some floor mats for my new truck and they were able to match me up with exactly what I needed. A happy customer of over 20 years.”

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Posted 3 years ago

“Went to the High Point store, Joel and Alex set me up perfectly. The top for my Silverado came in earlier than expected, installation went smoothly; could not be happier. My German shepherd and I are now going camping!!!”

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Posted 3 years ago

“My Leer Cap had a leak at the window. Zach and Bob diagnosed the issue and had not me out of there in an hour. The fiberglass was not shaven down properly when manufactured. These guys are very good and so friendly. Highly recommended !!”

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Posted 3 years ago

“Very friendly. Easy process and fast service. Plenty of stock to choose from.”

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Posted 3 years ago

“Everyone was friendly and the technicians did an excellent job of installing my new hitch. They were very creative on how they mounted the 7 pin plug as well. I'm very pleased and appreciate getting good service. Thanks Illiana, please let the technicans know I really appreciate the great job. Take care”

Helpful Report

Posted 3 years ago

“In marketing material words like tough, durable, etc. are used by many companies. With Leonard products tge are not just words. I recently had an aircraft crash into my fields causing a brush fire. The fire spread, burned around and past my Leonard Shed, with he flames going right up against the shed. After the Fire Department put the fire out, I inspected the shed and there was not a mark on it aside from one piece of insulation that was slightly melted.”

Helpful Report

Posted 3 years ago

“I bought my truck cap along with weather tech floor mats both front and back, and a rubber mat for my truck bed back in 2017. Recently the light in the Leonard bed cap light quit working. I took it in and they completely rewired the system and now it works perfectly and they didn’t charge me a dime. I will definitely do business with them again.”

Helpful Report

Posted 3 years ago

“I've purchased WeatherTech matts Leonard in Conway for a couple vehicles in the past. No problems at all. And their prices are a bit better than from WeatherTech's website. Recently, I had a problem. My wife wanted floor matts and seat covers for her new truck. With Covid, supply chain issues, and whatever, I ordered in September to be sure I would have them in time for Christmas. On Christmas morning, my wife was delighted that I listened to something she said. Now, comes the "but". She asked for the "charcoal" colored matts assuming them to be black. That's what the picture shows. That's what WeatherTech themselves say. That's what the last set of matts looked like. They weren't black. They were dark gray. As it turns out, WeatherTech actually has 4 colors: dark gray, light gray, dark brown, and something else that wasn't black. My wife was not happy. "Take them back." Ouch. I would not expect a business to take back a product that was purchased more than 3 months earlier. I was wrong. Two different people I spoke to, on two different occasions said, "No problem, we'll make this right". This is important. It tells me Leonard has a commitment to treat customers properly, even under extraordinary circumstances. They not only took back the seat covers. They helped me find what I think will be more like what my wife wants. Customer service is not all that common these days. But, if you want someone that will go the extra mile to make sure you're satisfied, take your business to Leonard in Conway.”

Helpful Report

Posted 3 years ago

“My Name is Perry Duff This is about the Leonard in Gastonia N C The Staff is Super I Have Purchase Several Products There Tammi ,David the Whole Staff is Great. Hats Off To You All !!!! Thanks Again”

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Posted 3 years ago

“Everything was excellent when I purchased two utility trailers from Leonard’s from West Columbia South Carolina”

Helpful Report

Posted 3 years ago

“I purchased a new truck bed cover in late 2019 for my new Silverado. The customer service was outstanding then in the entire process was painless. I was very satisfied. I returned last week to see about purchasing a couple clips for my bed cover replaced and getting a little weatherstripping replaced. I was ask if I had registered my warranty for the bed cover. I did not remember and likely did not register it. The sales manager quickly looked me up in the system ordered the parts and scheduled me for replacement. The clips were installed the weatherstripping replaced all at no cost. I recommend using Leonards for any truck center services or needs.”

Helpful Report

Posted 3 years ago

“I very pleased with my new building, an 8X10 lean to that works great with my contemporary home. It was built to my specifications and looks great. I would totally recommend James Reid and his staff. Attention to detail was great and they helped me plan and select the best location on my property. Terry the delivery man was also very professional in his work and placing the building exactly in my chosen position making recommendations I had not not thought off at the time. Thank you James and John. Vivian”

Helpful Report

Posted 3 years ago

“I purchased a Blue OX baseplate and electrical wiring to tow my truck behind our motorhome from Leonard/Gaston Auto Glass in Gastonia. They did a great job installing everything. I took a trip this past week, towing my truck behind the motorhome, and it worked perfectly. While we were traveling, a rock hit my motorhome windshield. I called the claim service phone number at my insurance company. They said I could use the glass company of my choice to do the repair. I chose Leonard/Gaston Auto Glass in Gastonia. They came out to my house the same day. They did a wonderful job. They were very courteous. They explained everything to me. They billed my insurance company direct, and it did not cost me anything for the windshield repair. I will use them again when needed. Thank you and your team for taking care of my towing and glass needs.”

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Posted 3 years ago

“In my visit to Leonard in Burlington NC my experience was extremely good. The technician Michael Marshall was friendly, polite, and very professional. I was at the store for less than 45 minutes and on my way. Thank you Leonard and Michael !!”

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Posted 3 years ago

“The manager Scott, Jose and all the staff at the Wilmington NC location were amazing. They were so helpful and professional. They were polite and answered all questions I had regarding Undercover brand Tonneau cover for my truck. I would recommend them for all accessory sales, service and repairs. Truly the best!!!”

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Posted 3 years ago

“The one we bought on rent to own we bought in Raleigh NC. It was considered used because it was a display model used at the fairgrounds. It was wired for electric and had a workbench and loft area. We enjoyed this a paid it off and sold it to our neighbor when we moved from Raleigh. As soon as we get approval from our landlord we will be dealing with Leonard again.”

Helpful Report

Posted 3 years ago

“My company bought a camper shell for our work truck from the Garner store. Shelly and the staff in Garner were great to work with. Highly recommend them for your truck and trailer needs.”

Helpful Report

Posted 3 years ago

“Learned a valuable lesson, after being upset about an appointment that I was suppose to have, I showed my butt, and was unprofessional, but Shelly the store manager listen to my wrath and proceeded to still show me great customer and listen to why this appointment was needed today, she went out of her way to help me and no only that she never lost her cool and gave me a discount with a smile. Lesson to me don't be the bull in a china shop, because an Angel could be waiting to help you. Thank you again Shelly💕🙏”

Helpful Report

Posted 3 years ago

Leonard Truck Outfitters is rated 4.3 based on 1,084 reviews