Hi,
Thank you for taking the time to leave a review and I'm sorry to hear you aren't getting on with the pillow. We are unable to reach out to you as you've posted anonymously, but please do get in touch as we have a 44 night trial and so you're free to return your pillow for a refund.
Kind regards
Olivia
“I bought this pillow to try to help reduce my snoring, adjust my sleep posture, reduce drooling and reduce pain caused by Fibromyalgia and M.E. Regrettably, it has done none of these things (currently on the wait list for suspected Sleep Apnea)
However, it is hands down the comfiest pillow I've ever had. I have never been able to sleep with just the one pillow, and I LOVE it. Feel relief when my head hits the pillow. Would 100% consider buying another if anything ever happened to this one.”
“I received the wrong size pillow and the support team helped me through the whole process of receiving the correct one free of charge. 10/10 service.”
“Easy to navigate website, providing very product information, and straightforward ordering. Delivery free and very efficient. I can't fault the company!”
“Fairly quick delivery. Cushion very soft, no support whatsoever for my lordosis. I use it on my dining room chair and it constantly slips down as it can only be tightened so much. Absolute waste of money. Needs to be much firmer to be of any support.”
Hi,
I am very sorry to hear of your experience - we'll take the straps' ability to tighten under the microscope based on your feedback. Please do feel free to return the cushion if it's not suitable for you - it does come with a 44 night trial.
Kind regards,
Olivia
“I love the mattress and plan to keep it. However, I am very disappointed with the pricing. I paid full price for the mattress but a friend who purchased just a pillow, on my recommendation, was offered 15% discount to purchase a mattress one week later. Had I known this was your marketing strategy I would have done the same and ended up with a mattress and pillow for less than the price I paid for a mattress alone.”
Hi Emma,
Thank you for taking the time to leave a review and I'm so sorry you've been disappointed by our offers. While we run very limited promotions, offers and sales, a couple of times a year or so, we did happen to run one for a few days last month and I suspect your friend might have been able to take advantage of this.
Kind regards
Olivia
“Excellent customer service and dispatch. I had previously purchased the Levite's pillow after a sleep consultation. And the improvement was amazing, however, working away made it difficult to sleep and baggage didn't allow much space. Which is why I bought the travel pillow, it tools up into a neat small bag . And allows me to continue to have decent quality sleep weather I'm home or away.
I highly recommend the product as well as the team behind it.”
“ELEVATED in every way. Best thing that happened to my sleep was buying these pillows. But the travel option 100000000% improved sleep during travel. Always get a sore back/neck when I’m away and using carry on only, as can’t fit it in. Resolved as the travel size fits inside my Longchamp.”
