“Service was efficient, no problems.
The pillow is unusual and I can't decide if it's helpful for my sleep issues.
It is also smaller than a normal pillow and so the pillow case does not stay on and keeps needing adjusting and tucking in. Annoying!”
Hi Mark,
Thank you for taking the time to leave a review and I'm sorry to hear that you didn't get on with your pillow. While we want you to love it, we have our 44 night trial in place specifically so that you can try it out and decide for yourself. Please do feel free to send your pillow back or alternatively, if you wish, we're here with tips and advice to help you get the most out of your optimised sleep experience.
Kind regards
Olivia
Hi,
Thank you for taking the time to leave a review and I'm sorry to hear you aren't getting on with the pillow. We are unable to reach out to you as you've posted anonymously, but please do get in touch as we have a 44 night trial and so you're free to return your pillow for a refund.
Kind regards
Olivia
“I bought this pillow to try to help reduce my snoring, adjust my sleep posture, reduce drooling and reduce pain caused by Fibromyalgia and M.E. Regrettably, it has done none of these things (currently on the wait list for suspected Sleep Apnea)
However, it is hands down the comfiest pillow I've ever had. I have never been able to sleep with just the one pillow, and I LOVE it. Feel relief when my head hits the pillow. Would 100% consider buying another if anything ever happened to this one.”
“I received the wrong size pillow and the support team helped me through the whole process of receiving the correct one free of charge. 10/10 service.”
“Easy to navigate website, providing very product information, and straightforward ordering. Delivery free and very efficient. I can't fault the company!”
“Fairly quick delivery. Cushion very soft, no support whatsoever for my lordosis. I use it on my dining room chair and it constantly slips down as it can only be tightened so much. Absolute waste of money. Needs to be much firmer to be of any support.”
Hi,
I am very sorry to hear of your experience - we'll take the straps' ability to tighten under the microscope based on your feedback. Please do feel free to return the cushion if it's not suitable for you - it does come with a 44 night trial.
Kind regards,
Olivia
“I love the mattress and plan to keep it. However, I am very disappointed with the pricing. I paid full price for the mattress but a friend who purchased just a pillow, on my recommendation, was offered 15% discount to purchase a mattress one week later. Had I known this was your marketing strategy I would have done the same and ended up with a mattress and pillow for less than the price I paid for a mattress alone.”
Hi Emma,
Thank you for taking the time to leave a review and I'm so sorry you've been disappointed by our offers. While we run very limited promotions, offers and sales, a couple of times a year or so, we did happen to run one for a few days last month and I suspect your friend might have been able to take advantage of this.
Kind regards
Olivia
