LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent gear, I'm probably pushing my luck buying it, age wise, but I think it looks great.”

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Posted 3 years ago

“I purcased four items from Lightinthebox. Only one of the four was satisfactory. I requested returns/refunds and two weeks on I am still waiting.”

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Posted 3 years ago

Dear Elizabeth Ross, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. Actually, we respond to your information within 24 hours. It seems that you don't pay attention to your e-mail. In your order, there are four items, may i know the detailed information of products that you are not satisfied with? so that i can give you the proper solution . Waiting for your kind response. Sincerely, Chloe Customer Service

Posted 3 years ago

“Very happy with the T-shirt but I wanted red you sent me gray but I happy with it thanks”

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Posted 3 years ago

“The dresses were in excellent condition they fit me perfectly.”

LightInTheBox 5 star review on 13th September 2022

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Posted 3 years ago

“Exelent service beautifull products”

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Posted 3 years ago

“Love the shoes. Very comfortable. Good service and delivery.”

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Posted 3 years ago

“I have brought now 7 dress and they are all amazing. I would recommend company. So quick delivery.”

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Posted 3 years ago

“Hi guy's I've only recently discovered LightInTheBox through AD'S on the Internet and when I saw the types of clothes you did especially the 3D shirts I thought I would give it a try so I ordered a shirt and when it arrived it was brill size good and nice quality material and since then I've ordered another garment for my wife because she also liked the shirts and other garments on your site so I'm really glad I found you site 😀.”

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Posted 3 years ago

“Ease of ordering ,confirmed delivery period , helpful tracking make ordering from Light in the box a pleasure. To date I have ordered many items and all have met or indeed exceeded my expectations of quality of product . Thank you .”

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Posted 3 years ago

“Light in the Box has good quality products. The Tshirts and Sweatshirts are good for all ages. R GILL”

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Posted 3 years ago

“Brilliant app with some really good quality items I bought my dance shoes all from here and are brilliant”

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Posted 3 years ago

“When I started purchasing from this seller, I was really unsure whether they would be any different from the other similar sites. They are. The quality of the items I have bought is fantastic, and the sizing they tell you, is spot on. I have now purchased many many items, and I'm very pleased.”

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Posted 3 years ago

“A excellent site I've never been disappointed in anything I have bought”

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Posted 3 years ago

“Excellent well-fitting shirts which i thought were a little over priced but well made. The "Tracking" was a bit odd and not updated as much as i would have liked. It did seem rather a long time to wait but i believe that these items are made to order thus the delay. They do seem to have many items which are "Quirky" and they standout amongst other items on the market, well done and many thanks.”

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Posted 3 years ago

“I have requested details on how to return 2 of the dresses I ordered and have as yet had no response so I am not very impressed with your service. The dress I am keeping is fine.”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26862528, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 3 years ago

“My recent purchase have left me with a sad feeling. I was incorrectly sent a wrong size.It's nearly 3weeks now and customer service has not resolved this issue for me.I'm demoralised and feel edgy shopping with you again fearing this is the norm. If this is how innocent customers are treated, they would be hesitant shopping with Lightinthebox. I want an urgent resolution to my complaint. Thanks.”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26862484, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 3 years ago

“Привет! Да, я оцениваю вас высоко, потому что я хочу заказывать снова и снова, только одна проблема, я не знаю, что я хочу! потому что все очень красиво! Спасибо”

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Posted 3 years ago

“Have now ordered several items from Light in the box and I have been absolutely thrilled with each and every one Highly recommend them”

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Posted 3 years ago

“The dress I ordered from LightintheBox was quickly despatched and I received it in a few days. The condition was good. I knew it would be too long and having it shortened adds to the cost of the dress. I would love manufacturers to design dresses in a choice of two lengths.”

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Posted 3 years ago

“This company took money & sent no goods. At first they were in contact, following me reporting the issue. Then they simply ignored my emails. There was no phone number to contact them, so it had to be emails.”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26862360, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews