LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,280 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,280 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service and great products.”

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Posted 1 year ago

“I've found the site very good, with a virtually unlimited range of products to choose from. Decent prices, even before the excellent discounts, and quality products. Reasonably prompt delivery as well. Overall, I have been happy with my various purchases over the past couple of years and would recommend LITB.”

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Posted 1 year ago

“LightInTheBox is the perfect site quality clothing great designs , I ordered my item and it arrived on time I shall be ordering again”

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Posted 1 year ago

“Your blouses/ shirts, they are everything comfortable and the colors are beautiful, I have bought quite a few, and well definitely be buying more thank you.”

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Posted 1 year ago

“Great items at great prices 👍”

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Posted 1 year ago

“Great suite for wedding and nice linen shirt”

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Posted 1 year ago

“I bought 3 hats which all came in the same box wrapped individually. No order note, purchase note, nothing of any confirmation description either. Very disappointed in warped brims on each of the hats. They look as if they've been poorly stored. Still looking how to return them.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102836807 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Fantastic shirt, highly recommended”

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Posted 1 year ago

“Iv found items iv ordered to be of good quality. Been pleased with sizing.also communication very good.”

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Posted 1 year ago

“It was perfect service long may it continue”

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Posted 1 year ago

“Excellent items and service would use again and highly recommend to others if they see something they like but not sure”

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Posted 1 year ago

“Great company, easy shopping,fantastic range and styles of products, a little more expensive but well worth it. Will keep checking online and buying.”

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Posted 1 year ago

“good choices”

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Posted 1 year ago

“Excellent products and prompt delivery.”

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Posted 1 year ago

“Two orders placed and received ... excellent speed , quality of product and delivery ... prices perfect ... definitely will be a regular customer ... great job”

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Posted 1 year ago

“Sizings can be difficult but overall the quality is very nice.”

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Posted 1 year ago

“Magic stuff very high quality”

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Posted 1 year ago

“I was a bit wary about ordering from a website I had not used before, but decided to go ahead and I am glad I did. I am so happy with the product I bought, and the price I paid. I will be looking here again when I need something else”

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Posted 1 year ago

“I wish you were as quick at delivering as you are in asking for complements. The product hasn’t arrived yet!”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102818264 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“good product good communication throughout delivery.”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,280 reviews