LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Delivery was better than expected and the dress I ordered was of good quality, just a little on the small side. Comes with the company regarding the issue were good and I have a larger size coming soo !”

Helpful Report

Posted 2 years ago

“Do I get a refund or not”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102875639 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“excellent products I refer you to all people I know because great stuff and good price. Clothes are very good quality .”

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Posted 2 years ago

“You have a good range of products, but some of the pictures bare no resemblance to what is delivered. On a few occasions the sizing has been dreadful, also wrong sizes have been sent and because of where they are sent from, there is no returns procedure.”

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Posted 2 years ago

“Light in the box, a great company to deal with and I stonily recommend the quality products”

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Posted 2 years ago

“Good choice of garments, easy to use website, order dispatched and received promptly with regular updates on how it is progressing. I am very pleased with my order, good fit and quality material. Will be using LightInTheBox again.”

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Posted 2 years ago

“Love my dress, waiting u til July to wear for my event but looking to purchase another one for an October event if all goes well !”

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Posted 2 years ago

“Enjoyed getting my parcel on time and the items I picked was mostly what I had expected in quality”

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Posted 2 years ago

“Excellent quality garments and brilliant service.”

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Posted 2 years ago

“Trustworthy, informative, engaging and always helpful. My products arrived in great condition and was packed professionally.”

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Posted 2 years ago

“Very happy.”

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Posted 2 years ago

“Thanks for quick delivery and good quality product”

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Posted 2 years ago

“Received goods in good time and very happy with shirts .Recomended”

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Posted 2 years ago

“Excellent customer service and great products.”

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Posted 2 years ago

“I've found the site very good, with a virtually unlimited range of products to choose from. Decent prices, even before the excellent discounts, and quality products. Reasonably prompt delivery as well. Overall, I have been happy with my various purchases over the past couple of years and would recommend LITB.”

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Posted 2 years ago

“LightInTheBox is the perfect site quality clothing great designs , I ordered my item and it arrived on time I shall be ordering again”

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Posted 2 years ago

“Your blouses/ shirts, they are everything comfortable and the colors are beautiful, I have bought quite a few, and well definitely be buying more thank you.”

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Posted 2 years ago

“Great items at great prices 👍”

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Posted 2 years ago

“Great suite for wedding and nice linen shirt”

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Posted 2 years ago

“I bought 3 hats which all came in the same box wrapped individually. No order note, purchase note, nothing of any confirmation description either. Very disappointed in warped brims on each of the hats. They look as if they've been poorly stored. Still looking how to return them.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102836807 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews