LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.73

3.7 Rating 8,861 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,861 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

421

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleased with my recent purchases & the quality , just waiting for my next order to arrive.”

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Posted 3 months ago

“Very good material”

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Posted 3 months ago

“I have been very satisfied with all the things That I have had from LightinTheBox and i would recommend it to anyone.”

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Posted 3 months ago

“Great prices and quick delivery products brilliant”

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Posted 3 months ago

“So many fabulous designs to browse through; I could do with some more wardrobe space!”

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Posted 3 months ago

“Love the shop. Thanks”

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Posted 4 months ago

“excellant quality good value would recomend people to see this for themselves ive been ordering for awhile now and everything ive bought is always delivered on time and packaged well a fab site”

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Posted 4 months ago

“Great the way the points add up”

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Posted 4 months ago

“Generally I have found this site to be very good. Most of the items are different and well maintained. Some sizes need careful planning but overall excellent service and assistance. Thank you”

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Posted 4 months ago

“Items good value, sizing can be confusing tops ordered at same size aren't always and prices not always in gbp but makes life interesting many thanks”

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Posted 4 months ago

“I was hesitant to risk any kind of purchase from yet another internet company but I gambled and it paid off for me. Good price product and service. Sizes are as described and quality is good I've bought a couple of full zip hoodies which wear and wash well, I've even bought 3 of my grandchildren a hoodie each and they love them so much that they are never in the wash basket they hardly ever take them off”

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Posted 4 months ago

“Light In The Box Is An Excellent Website I Have Purchased Clothes Of High Quality From Them I Shall Continue To Do So”

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Posted 4 months ago

“Found the ordering process easy and efficient. The delivery time is prompt. The Goods ordered were of good quality. I will use Light in the Box again and am happy to recommend them.”

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Posted 4 months ago

“Even if buy clothes or shoes is always good quality and true size !”

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Posted 4 months ago

“Their products are very good quality. My son has purchased a few items from them and I ordered for the first time at Christmas. I am very pleased with the t-shirt I bought.”

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Posted 4 months ago

“great site, quick delivery and items were perfect. would definetely use again.”

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Posted 4 months ago

“It was the first time that I have used Lightinthebox but I wish I had found this sooner. The prices and offers are amazing and the delivery was quicker than I expected. My first order was for two sweatshirts and the quality was better than expected so I will be purchasing more goods in the future. Definitely recommended.”

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Posted 4 months ago

“This company is so easy to deal with. Their products are clearly illustrated with simple narrative about the products features and the pricing clearly indicated Acknowledgement is sent after order is placed and regular updates on order progression advise I have used LightinTheBox on a number of occasions without any problems whatsoever and would recommend anyone to use them John Humphrey”

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Posted 4 months ago

“Efficient and accurate description.”

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Posted 4 months ago

“I have not been disappointed with any item that I have chosen and I am very impressed with the information as regards the journey of the package .”

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Posted 4 months ago

LightInTheBox is rated 3.7 based on 8,861 reviews