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LightInTheBox Reviews

3.7 Rating 8,868 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

3.7

Based on 8,868 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

LightInTheBox 5 star review on 9th April 2024

LightInTheBox 5 star review on 28th November 2023

LightInTheBox 5 star review on 7th November 2023

LightInTheBox 5 star review on 7th November 2023

LightInTheBox 5 star review on 17th October 2023

Sophia & Stefan KEUN

LightInTheBox 5 star review on 29th August 2023

421

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was the first time that I have used Lightinthebox but I wish I had found this sooner. The prices and offers are amazing and the delivery was quicker than I expected. My first order was for two sweatshirts and the quality was better than expected so I will be purchasing more goods in the future. Definitely recommended.”

Posted 4 months ago

“This company is so easy to deal with. Their products are clearly illustrated with simple narrative about the products features and the pricing clearly indicated Acknowledgement is sent after order is placed and regular updates on order progression advise I have used LightinTheBox on a number of occasions without any problems whatsoever and would recommend anyone to use them John Humphrey”

Posted 4 months ago

“Efficient and accurate description.”

Posted 4 months ago

“I have not been disappointed with any item that I have chosen and I am very impressed with the information as regards the journey of the package .”

Posted 4 months ago

“Really Nice fitting tops at a very reasonable price I'm very happy with the service”

Posted 4 months ago

“excellent site easy to navigate and the prices of goods are amazing. also checkout is easy too with paypal as a choice of payment. delivery is prompt so overall it is worth loking at.”

Posted 4 months ago

“lightinthebox is Ai 10 out of ten”

Posted 4 months ago

“I'm delighted to have found this Company! Every item I've purchased from the onset has proved to be of great value to us. We've NEVER had a reason to complain. Quality, Value and Timely delivery have been EXCEPTIONAL. I definitely will continue to signpost my friends to LightInTheBox +++++”

Posted 4 months ago

“Good quality items, and super quick shipping to the UK.”

Posted 4 months ago

“I have never had a bad experience with my orders and they fit fine”

Posted 4 months ago

“good items well priced great selection”

Posted 4 months ago

“My purchase of Red boots, was a perfect fit and colour was just great. Delivery was on time.”

Posted 4 months ago

“Products have all been perfect delivered quite promptly all in all very pleased 😀 and have ordered again”

Posted 4 months ago

“Excellent quality product delivered on time at a reasonable price.”

Posted 4 months ago

“ALL ITEMS I HAVE HAD FROM THIS COMPANY HAVE BEEN AS DESCRIBED ON THE WEBSITE, GOOD QUALITY AND NICELY PRICED”

Posted 5 months ago

“I have always found LightInTheBox service of a very high standard, they have a large selection to choose from. Ordering is very easy, delivery service always prompt, the quality of all the variety of things I have ordered is excellent from my experience. There is a wide range of colours so you can put a whole outfit together and have it match perfectly, which I have done recently. They deserve the 5 stars every time.”

Posted 5 months ago

“Quickly delivered and good quality although postage was a bit expensive”

Posted 5 months ago

“Good quality garments that arrive in a timely manner”

Posted 5 months ago

“I've brought a good few items from LITB and all very good quality. I would suggest this site to anyone, you get what you pay for and is cheaper than most shops.”

Posted 5 months ago

“yes very pleased with the purchase i made of a ring it went well it was delivered on time good price good quality really like it thanks”

Posted 5 months ago

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LightInTheBox is rated 3.7 based on 8,868 reviews