LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,285 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Fantastic company, have ordered a few times, got exactly what I ordered and the quality of the product is excellent. never had any problems. priority delivery is great, item comes within the 8 days ordered.”

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Posted 5 years ago

“Cant fault them. Everything was as they said or better. And landed earlier than it should have. Will use this amazing site again and tell my friends about it. 10/10 ✌”

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Posted 5 years ago

“I've used this website twice and on both occassions I've found numberous things of interest to me. I have placed two orders and the confirmation email and the ongoing shipment information has been excellant and very helpful. Shioment tracking was good and the goods arrived in a reasonable time. Needless to say, the prices are very competitve and the quality is first class. I recommned anyone to try this suppler as I don't think you'll be disappointed. Peter”

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Posted 5 years ago

“I bought a pair aokeda hiking trousers. I ordered a large because im a waist size of 34-36. When they arrived i couldn't get them past my knee. They are more for a 24-26 waist. Im giving them to my nephew. Measurements are misleading. I wont be ordering trousers from here again”

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Posted 5 years ago

Dear customer, This is customer service from lightinthebox, I would like to help. We're regret to hear that the item measurements have some problem , please do not worry, we would take full responsible about this . Also we will feedback this measurement issue about this item to related deprtment to confirm and improve . Please check your mailbox, we've send you an email (ticket #22741589) and will try our best assisting you to resolve the problem. Best Regards, Lightinthebox Customer Service

Posted 5 years ago

“A very cheap clothing quality, poor delivery service wich is very expensive, I did try but will not continue stay as a costumer. Sorry”

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Posted 5 years ago

Dear customer, This is customer service from lightinthebox, I would like to help. We're regret to hear that the item didn't up to your expection, we will take full responsible if the product have quality issue . about the logistics delivery delay due to the pandemic , we have offered rewards GBP10 to your credit account as a a compensation and wish you could understand this . Please check your mailbox, we've send you an email (ticket #22741524) and will try our best assisting you to resolve the problem. Best Regards, Lightinthebox Customer Service

Posted 5 years ago

“So i am having a bad experience with them. They said my order arrived and i wasn’t at home bla bla, it’s lockdown and at that time it was around Christmas so where I could have been. And they have received the items back but they have my money and won’t refund it. Funny thing is that they didn’t respond my emails, but they responded on the reviews. They told me they can’t refund or sand back my order until i PAY AGAIN. Butttt they’ll make me an offer: i have to change my review (from 1 star to 4-5) and give all mai money back. So here it is: 4 stars, i’m waiting again for my money. I have all the proofs, screen shots of everything, if you not refund, i’ll go to police, lawyers, bank, whatever it takes.”

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Posted 5 years ago

“Brought two tops great length and very good value have told my daughter's about website will definitely be buying from u again”

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Posted 5 years ago

“In these strange and testing times, the communication about delayed delivery was very good, with prompt replies to my enquiries. Also some compensation for late delivery was most welcome. The quality of the goods, all bike clothing related have been very good and worth the wait.”

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Posted 5 years ago

“Very nice could be a b it quicker delivery but goods are nice”

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Posted 5 years ago

“Really nice jacket , looks good and feels good”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I am afraid that you misunderstood us. Please be noted it will take a very long time to return the order to our warehouse. So we offered some more solutions to resolve your problem. If you still prefer to return, we are willing to help. I had conducted new Ticket ID =22733968 in our ticket center and will help you resolve the problem in a professional way. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 5 years ago

“I am very hapy with the products I have received so far by light in the box,they have an array of clothing,lighting,shoes and various other items to choose from,and to say my items were coming from so far away they luckily arrived in one piece,my only let down would be I ordered some gifts at the beginning of december for Christmas and they actually took a month to arrive, arriving after christmas,this was dissapointing even with the covid situation and logistic problems I had received an email about from light in the box,however at least I was kept updated as to my items tracking stages though my account though some information on checking that could also be somewhat vague.The actual items I was pleased with and found light in the box to have quirky unusual items I may not of found anywhere els.”

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Posted 5 years ago

“Looks like they have my side”

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Posted 5 years ago

“This international shipping company is great for making online purchases with its own advice to have security and confidence in the appropriate purchase, however, it presented delays in the agreed delivery, the packaging was good, and the shipment arrived in excellent condition as agreed , I recommend it, late but safe delivery.”

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Posted 5 years ago

“I recently reviewed an order and gave 1 star but am retracting it. I was able to get a good resolution to the problem and the company did an exchange for the right sized product at no cost to me.”

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Posted 5 years ago

“Very efficient. A refund was granted quickly on an electronic bluetooth transmitter which wasn't able to pair with my headphones, even though I didn't return the goods (due to expensive postage) Highly recommended and cheaper than Ebay.”

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Posted 5 years ago

“Scammers...product arrived 2nd hand and badly damaged 5 weeks late! Not happy! Avoid Avoid Avoid, unless you have money to put in the bin, which is were my phone case will have to go now!”

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Posted 5 years ago

“I ordered from your compnay and my money was deducted from my account however my order was cancelled on your side. No refund given ? Ive also logged a complaint with no response. Can someone urgently assist.”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. Please kindly let me explain what happened to your order. Please be kindly advised your payment of this order could not be accepted by our payment system automatically. Then our financial department contacted you via Ticket 22680230 to ask some photos so that they could verify you're the owner of the card used to place this order. The photos can help to ensure the payment security. However, you did not reply to them within 24 hours. So they called you. Unfortunately, the person who answered the phone said he did not remember this order (not sure it was you answered the phone or not). Finally, our financial department had to cancel your order. We appreciate your understanding in advance. Regarding your money, it is the authorization from you of the prepaid for us. Now we have cancelled the authorization. The money will be returned to your original bank account by which you paid. Please kindly note because this is a transnational transaction, it will take a few more days for you to receive the refund. To reduce your concern, I had conducted new Ticket ID =22724659 in our ticket center to follow up your case and keep the ticket open till you receive the refund. I will also seek a Refund Proof from the financial department for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply later. Thank you for your cooperation.

Posted 5 years ago

“It's a very good shopping app. I did not see 100% accurate app like this. I thank to the producer. All THE BEST.”

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Posted 5 years ago

“low price, good quality, very fast delivery”

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Posted 5 years ago

“Yes it's made me happy but some time its late so I don't care but the service i love it.”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,285 reviews