LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,144 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Wonderful app and fantastic prices”

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Posted 1 year ago

“Keep up the good work”

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Posted 1 year ago

“Great product size is accurate. Lots of positive comments.”

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Posted 1 year ago

“Really delighted with my purchases highly recommend”

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Posted 1 year ago

“i love this site as it is cheap, affordable and friendly. find what your looking for and buy.”

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Posted 1 year ago

“Responses to my queries were dealt with immediately and to my satisfaction. Excellent service”

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Posted 1 year ago

“The products I purchased completely satisfied me, and believe it or not, it was the only company to sell this type of product, magnetic smartphone case.”

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Posted 1 year ago

“Good quality items, good service and quick to help recommended”

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Posted 1 year ago

“great seller great product quick to reply and send will buy off again well worth the 5 stars given”

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Posted 1 year ago

“Great Service fantastic Goods.”

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Posted 1 year ago

“Review your body size provided and you'll be satisfied.”

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Posted 1 year ago

“A very interesting, varied and comprehensive range of products. There are so many-too many to list and, I have been pleased to purchase from most of the categories. Gifts for Family, treats for myself, clothing for all of us and home furnishings, all at very competetive prices, bringing all of us pleasure and entertainment: [My Grandson is particularly pleased with the Rubber Chicken and the Raw Egg that comes out of its bottom when squeezed!] Absolutely hilarious! Clothing quality is very good, if it says Waterproof, it is waterproof; although one really must check the sizes before placing an order. Not a critiscizm you understand, merely a well intententioned piece of advice as they come from many different Manufacturers. I'm very pleased to have signed-up with LightInTheBoxw and, will continue to use them for the foreseeable future.”

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Posted 1 year ago

“I have used LightInTheBox a few times now and found their service to be excellent and very reliable. The delivery as stated on the invoice, very accurate. The products were also as advertised. I am very pleased, so thank you.”

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Posted 1 year ago

“Great Value products, and a wide range of styles, colours,etc. Great choice of products, quick service, and on the odd occasion i haven't been happy, they have sorted it quickly and professionally. I buy quite often from them, and will continue to do so! Mac”

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Posted 1 year ago

“I have placed orders with lightinthebox a few times the prices are of low cost but only once have I felt disappointed...but because of the cost I didn't get in touch with the company ...my choice I have always been kept informed with company receiving my orders and when out for delivery 😀”

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Posted 1 year ago

“always good quality”

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Posted 1 year ago

“I have used lightinthebox many times and have never had a problem. You do need to order two sizes up as they are Chinese sizes but clothes are great quality.”

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Posted 1 year ago

“Once I managed to find the right size I have been very pleased with the choices I have made, so thank you”

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Posted 1 year ago

“very efficient service and quality goods”

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Posted 1 year ago

“I am not very impressed with my purchase as there was very little in the way of instructions and I am unable get the foot massager to work. I have nothing that helps me undertanding the workings or even if is actually working, so not impressed. J Thompson”

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Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102561764 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,144 reviews