LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,142 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,142 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value and good service. I bought a pair of dance shoes with adjustable buckles to accomodate my bunions. The shoes arrived much sooner than I anticipated and they were of a good quality at a very reasonable price. I would use this company again. 😊”

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Posted 1 year ago

“The shirt that I chose arrived neatly packaged and within the time that LightInTheBox said that delivery would be completed. The product is good quality and I am sure that it will last a long time. I will definately be buying some more in due course. I highly recomment LightInTheBox.”

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Posted 1 year ago

“Excellent service and material used in clothing products”

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Posted 1 year ago

“I still have NOT received my exchange since December nor have I had money back £84 3 items . I ll put a article on Facebook cause I have written to ur warehouse 5 times asking about them all size m want a small please”

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Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102686435 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“My husband lived his blue shorts and shirt so much he had me order another set, the price was good and delivery wasn’t too bad.”

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Posted 1 year ago

“Top quality great service I would definitely use them again”

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Posted 1 year ago

“fast and efficient , item was perfcet condition”

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Posted 1 year ago

“Great product, fast delivery. Have bought from this company again after my first purchase and will use time & time again. Thanks, Light in the box!”

LightInTheBox 5 star review on 9th April 2024

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Posted 1 year ago

“Easy to order promptly delivered”

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Posted 1 year ago

“Lovely outfit purchased, prompt delivery. Good quality and very reasonable price.”

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Posted 1 year ago

“Looks good also good quality”

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Posted 1 year ago

“Items listed were easy to navigate & purchase. Items arrived fairly quickly & in good order. Was able to track items at every stage of the process which was very useful.”

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Posted 1 year ago

“I find any thing I bought from Lightinthebox so far top quality and very good for the price looking forward to my other orders arriving to me from Lightinthebox I would recommend Lightinthebox to anyone would give this site 10 out 10 for service and quality”

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Posted 1 year ago

“Very pleased with the products and being kept up to date with progress of delivery. Happy with you using Post Office as we have a good service where I live. Thanks”

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Posted 1 year ago

“Swift service delivery”

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Posted 1 year ago

“Very happy with my recent purchases - comfortable and practical. Hopefully I'm now all set up for the summer!”

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Posted 1 year ago

“On time delivery, nice product.”

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Posted 1 year ago

“So far I have purchased 3 items for my husband. Shirt size large this was generous, will order medium next time. I went on the measurements on site. Polo shirt again ordered large, he said this was comfy. Black pair of trousers size 32 inch waist, no need to take up like we normally do and fit very well”

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Posted 1 year ago

“Wonderful app and fantastic prices”

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Posted 1 year ago

“Keep up the good work”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,142 reviews