LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,140 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,140 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been pleasantly surprised with the quality and the prices of the items that I have received. I was kept informed of the parcel delivery via tracking. Arrived when the tracking system said it would. If any hold up I was kept informed. Will support LightIn The Box. Keep up the good work.”

Helpful Report

Posted 11 months ago

“Satisfied, love my purchase”

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Posted 11 months ago

“Great value, brilliant material, wonderful quality worth every penny spent! Thank you very much!! 😁😉👍”

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Posted 11 months ago

“Although I had a problem with an order the customer service I received was excellent.”

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Posted 11 months ago

“All the items I have bought have been true to size, they are well made and miost importantly they look good even after washing them. I will certainly be buying more.”

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Posted 11 months ago

“Very happy with my shirt 👕 ☺️”

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Posted 11 months ago

“Very Very good and quick delivery”

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Posted 11 months ago

“Very happy with all aspects of LightInTheBox”

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Posted 1 year ago

“You had exactly what I was looking for. Excellent speed in sending it to me. Many thanks. Alan”

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Posted 1 year ago

“Good prices, good service. Deliveries could be reviewed.”

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Posted 1 year ago

“My first order with LITB was very successful.I am very pleased with the polo shirt and the quality of the product.Shipment didn't take too long to arrive in the U.K.Tracking was also good.I wouldn't hestate to use LITB again and I recommend them.”

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Posted 1 year ago

“Delivered exactly as described, beautiful product.”

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Posted 1 year ago

“The dress is beautifully made in lovely quality material.Sizing is slightly on large size so i would probably go down a size next time. Excellent customer service and easy to contact”

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Posted 1 year ago

“I love using this company they have great quality items at a very fair price , im ordering almost every week now as they have everything and lots of unusual gifts as well”

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Posted 1 year ago

“Reasonable service depending on Royal Mail's delivery speed”

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Posted 1 year ago

“Always pleased with my items from this company”

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Posted 1 year ago

“I have had a good experience with LightInTheBox good quality products so far”

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Posted 1 year ago

“This is the first time I’ve used LITB and was very pleased with the service. One thing I will say is, always check the sizes per item then you won’t go wrong. Highly recommend”

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Posted 1 year ago

“Great company to buy items from that you want everything i got is great”

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Posted 1 year ago

“Very pleased with the quality of the item - at such a bargain price too.! Delivery tracking information was very helpful. Extremely impressed.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,140 reviews